Service manager Work, Jobs in Woodbridge, Sfk (with Salaries)

Customer Service Manager (Haulage / Logistics)
Seven Logistics —Felixstowe
- £40,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
- Health & wellbeing programme
Quick apply
Housing Manager
Bromford Flagship Livewest —Woodbridge
- £47,917.60 a year
- Hybrid work
- Continuous improvement
- Leadership
- Annual leave
- Sick pay
2d
Hub Manager: Offender Management & Public Protection (HMP Hollesley)
Ministry of Justice —Woodbridge
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Presentation skills
- Annual leave
2d
Community Team Manager
Norfolk and Suffolk NHS Foundation Trust —Ipswich
- £49,387 - £56,515 a year
- Full-time
- Annual leave
- Employee discount
12d
Sales Project Manager / Personal Assistant to the Chief Operating Officer
Anchor Safety LLP —Ipswich
- £45,000 - £50,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Sales
- Free parking
- Employee discount
Quick apply
12d
Service Development and Contracts Manager
Suffolk County Council —Ipswich
- £46,185 a year
- Full-time
- Annual leave
8d
Administrator/Receptionist
PrimaryCareCareers —Woodbridge
- Customer service
- Organisational skills
- Computer skills
- Free parking
- Annual leave
2d
Operations Manager (E&W)
Morrisons —Melton
- Leadership
- Employee discount
Quick apply
Assistant Manager
Cancer Research UK —Woodbridge
- £13.19 - £15.38 an hour
- Part-time
- Customer service
- Supervising experience
- Employee discount
1d
General Manager
Tenpin —Ipswich
- £41,500 - £43,500 a year
- Full-time
- Hospitality
- Employee assistance programme
Quick apply
2d
Office Manager
Schallenberg International Limited —Felixstowe
- £33,595.00 - £47,024.62 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Office Manager
Sir Bobby Robson School —Ipswich
- £28,505 - £36,362 a year
- Full-time
- School
6d
Administration Team Lead
Framlingham Medical Practice —Framlingham
- £29,604 - £34,493 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
3d
Principal Enforcement Officer
East Suffolk Council —Woodbridge
- £54,495 - £58,809 a year
- Full-time
- Hybrid work
- Analysis skills
- Travel
- IT
- Employee discount
2d
General Manager (Facilities Management)
Cygnet —Colchester
- £61,261 a year
- Full-time
- Management
- Employee discount
- Referral programme
2d
Service Centre Manager - Ipswich & Southampton
Sulzer —Ipswich
- Full-time
- Continuous improvement
- Annual leave
- Employee assistance programme
Team Leader
Card Factory —Ipswich
- £13 an hour
- Leadership
Administrator
Aria Care —Rendlesham
- £14 an hour
- Monday to Friday
Market Street Manager
Morrisons —Melton
- Hospitality
- Team management
- Free parking
- Employee discount
Quick apply
Technical Support Coordinator
Greenscape Energy Ltd —Ipswich
- £28,500 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Annual leave
- Life insurance
Quick apply
12d

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Customer Service Manager (Haulage / Logistics)

Seven Logistics -
Felixstowe

Quick apply

Job details

Permanent | Full-time
£40,000 a year

Benefits

Free parking
Health & wellbeing programme
Free flu jabs
Company pension
Employee assistance programme
Life insurance
On-site parking

Qualifications

Management
Customer service
Logistics
English
Leadership
Communication skills

Full job description

Job Purpose

To lead and supervise the customer services team within a fast-paced haulage/logistics environment, ensuring high levels of customer satisfaction, efficient issue resolution, and seamless coordination between customers, drivers, planners, and operational teams. The role is responsible for driving service excellence, improving processes, and maintaining strong customer relationships.

Key Responsibilities

Team Leadership & Supervision

Supervise and support the customer services team.
Allocate workloads, monitor performance, and ensure service levels are met.
Provide coaching, training, and development to team members.
Conduct performance reviews and manage absence, disciplinary, and HR-related matters.

Customer Service Excellence

Act as the senior escalation point for customer queries, complaints, and service issues.
Ensure timely and professional communication with customers regarding deliveries, delays, and service updates.
Maintain high standards of customer satisfaction and retention.
Build and maintain strong relationships with key clients.

Operational Coordination

Liaise closely with transport planners to ensure smooth operations.
Monitor delivery schedules and proactively manage potential disruptions.
Ensure accurate and timely updates are communicated internally and externally.

Performance & KPI Management

Monitor and report on key performance indicators (KPIs) such as delivery performance, response times, and customer satisfaction.
Identify trends and implement improvements to enhance service delivery.
Ensure team adherence to company policies, procedures, and service standards.

Process Improvement

Review existing processes and identify opportunities to improve efficiency and customer experience.
Support implementation of new systems, tools, or procedures.
Drive continuous improvement initiatives.

Compliance & Administration

Ensure compliance with company policies, and industry standards.
Maintain accurate records of customer interactions, complaints, and resolutions.
Prepare reports and documentation as required.
To work closely with peers to ensure rating is completed accurately and efficiently

Key Skills & Experience

Essential

Proven experience in a customer service supervisory role within container haulage
Strong understanding of container transport operations and logistics processes.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making ability.
Experience managing and developing teams.
Ability to work under pressure in a fast-paced environment.

Desirable

Experience with transport management systems (TOPS).
Knowledge of UK transport regulations.
Experience handling key account customers.

Key Competencies

Leadership and team management
Customer focus and service excellence
Organisation and time management
Attention to detail
Conflict resolution
Resilience and adaptability
The ability to work in a fast paced environment
Proficient with Microsoft applications

Working Hours

40 hours per week between the hours of 0730 – 1730 Monday to Friday, with flexibility required to meet operational needs

Salary & Benefits

The chance to join a forward-thinking Company who have prided themselves on service and reputation since their inception in 1997
Competitive salary
20 days holiday which increases with length of service, up to 25 days
Life assurance from day one
Free 24-hour employee assistance program
Free health & wellbeing subscription
Dress for your work day policy
Your birthday off after successful completion of your probation

Pay: £40,000.00 per year

Benefits:

Company pension
Free flu jabs
Free parking
Health & wellbeing programme
Life insurance
On-site parking

Work Location: In person

Quick apply

Refine Your Search

service manager jobs in woodbridge, sfk

Customer Service Manager (Haulage / Logistics)

Housing Manager

Hub Manager: Offender Management & Public Protection (HMP Hollesley)

Community Team Manager

Sales Project Manager / Personal Assistant to the Chief Operating Officer

Service Development and Contracts Manager

Administrator/Receptionist

Operations Manager (E&W)

Assistant Manager

General Manager

Office Manager

Office Manager

Administration Team Lead

Principal Enforcement Officer

General Manager (Facilities Management)

Service Centre Manager - Ipswich & Southampton

Team Leader

Administrator

Market Street Manager

Technical Support Coordinator

I want to receive the latest job alerts for service manager in woodbridge, sfk

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