Customer service manager Work, Jobs in Woodchester, Gls (with Salaries)

Customer Service Team Leader
Ecotricity —Stroud
- £31,000 - £35,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Free parking
- Employee discount
Quick apply
11h
Customer Account Manager
Furndeco Limited —Gloucester
- £28,000 - £32,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
3d
Part-time Customer Service Manager
International Workplace Group plc —Gloucester
- Up to £19,000 a year
- Part-time
- Customer service
- Restaurant
Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
Senior Manager - Customer Vulnerability
Nationwide Building Society —Swindon
- From £75,000 a year
- Full-time
- Presentation skills
- Banking
Customer Base Manager
Truespeed Communications Ltd —Bath
- £50,000 a year
- Hybrid work
- Free parking
- Life insurance
3d
Customer Service Team Leader
Zurich Insurance —Swindon
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Leadership
Transformation Lead
Ecotricity —Stroud
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- PMP
- Analysis skills
- Project management
- Free parking
- Employee discount
Quick apply
7d
Customer Experience Manager
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Project management
- IT
- Communication skills
- Work from home
- Employee discount
Quick apply
12h
Operations Manager - South East & West
Elior UK —Swindon
- £53,000 a year
- Full-time
- Travel
- Contracts
- Leadership
Quick apply
Store Manager
Toolstation —Stroud
- £30,765.03 a year
- Full-time
- Leadership
- Employee discount
12d
Head of Contact Centre Sales and Customer Experience
JG Travel Group —Cheltenham
- Full-time
- Sales
- Customer service
- Analysis skills
- Employee discount
- Referral programme
Quick apply
13d
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Swindon
- Full-time
- Management
- Bachelor's degree
- Leadership
12d
Customer Service Team Leader
Ayvens —Bristol
- Full-time
- Management
- Microsoft Office
- Organisational skills
- Free parking
- Annual leave
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Marketing Automation Manager
Ecotricity —Stroud
- Full-time
- Hybrid work
- Social media management
- Customer service
- SQL
- Employee discount
- Referral programme
Quick apply
11d
Customer Services Team Leader
Bath and North East Somerset Council —Bath
- £19.81 - £21.14 an hour
- Management
- Customer service
- Leadership
7d
Operations Manager
Hotel Indigo Bath —Bath
- £45,000 - £50,000 a year
- Full-time
- Hotel
- Restaurant
- Hotel experience
- Employee assistance programme
- Referral programme
Quick apply
Hub Team Manager
B&Q —Bristol
- £36,031.94 - £41,031.94 a year
- Part-time
- Sales
- Annual leave
- Employee assistance programme
14d
Group Head of Sales and Marketing
The Barn Theatre —Cirencester
- £35,000 - £42,000 a year
- Full-time
- CRM software
- Management
- Sales
- Employee discount
Quick apply
13d

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Customer Service Team Leader

Ecotricity
Stroud

Quick apply

Job details

Permanent | Full-time
£31,000 - £35,000 a year
11 hours ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Discounted or free food
Company pension
Company events
Employee discount
Paid volunteer time
Bereavement leave
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

About The Role

As a skilled Customer Service Team Leader your mission is to provide leadership, best practices, support and coaching to our agents, to enable them to provide exceptional service to every one of our customers.

You’ll be responsible for up to 15 Customer Service Agents, to deliver outstanding customer service whilst continuously improving performance against the industry.

This is a fast paced and ever-changing environment, dealing with all aspects of the customer journey, including billing, pay as you go and home move operations.

You will be expected to roll your sleeves up and get stuck in, whether it’s helping a colleague, working some work items or cases, talking to our customers, running reports, continuously striving for better or dealing with an escalated complaint.

36.5 hours a week: Shift work between 8.30am to 7.30pm Monday to Friday, some Saturday and Sundays 9am-5pm and some Bank holidays 9-5pm.

Responsibilities

Develop an effective, efficient team through training & coaching, quality checks and the reviewing and handling of relevant personnel issues.
Managing the nongoing development of the team including managing staff performance and productivity against agreed objectives & skills levels.
Ensure regular 1-2-1’s and skills levels are completed for all team members, and regular coaching sessions are in place to enable continuous development of the team.
Ensure regular quality checks are undertaken with the team, and all feedback is given and recorded appropriately, and any required training and coaching is arranged.
Support the continuous improvement process for the Customer Service Team.
Drive down the unbilled (failed and draft bills) and maintain this at a BAU level.
Monitor to ensure Home moves are being produced correctly to ensure accurate billing first time.
Working with the Work Force Management team, ensure all rotas are completed in a timely manner and maintained accurately.
Real timing for the centre to ensure we have enough people on each area of work and agents are adhering to their schedule.
Support and enable the training/upskilling of end to end processes and embedding of first contact resolution across the department.
Effectively recruit new team members and facilitate their training.
Planning and objective setting for all team members to deliver against business objectives and OTE.
Manage relationships with internal and third-party customers to ensure excellent customer service is delivered.
Ensure the team and department are up to date with any key industry changes and process updates along with any changes in compliance.
Be the escalation point for the teams internal resolutions and complaints.
Ensure departmental processes and procedures are written up and kept up to date.
Understand the work types and workloads coming into the department and ensure this is relevant, resourced, and resolved efficiently.
Produce and update weekly, monthly reports and dashboard to agreed timescales.
To comply with all DPA and GDPR guidelines

This is a hybrid role with a requirement of a minimum of 3 days to be spent working from our Stroud office, we are unable to consider anyone looking to work on a fully remote basis for this vacancy.

About You

Enthusiastic, proactive and comfortable in taking the lead across cross functional departments at all levels.
Is curious and enjoys problem solving using proven methodologies and learning new ways to identify and manage improvements.
Emotionally intelligent with strong interpersonal skills and the ability to communicate effectively and influence people at all levels to solve complex problems across multiple areas.
Highly motivated, with the ability to work on own initiative and deliver to tight deadlines.
Passionate about what they do and about making a difference.
You’re confident you can help upskill your team, using your coaching skills to share your experience and knowledge.
Manage stakeholders and challenging situations.
Demonstratable experience at a similar role level would be advantageous.
Experience in the energy sector is desirable but not essential.

About Us

What's in it for you...

Healthcare plan, life assurance and generous pension contribution
Volunteering Day
Hybrid Working
Various company discounts (including shops, gyms, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.

Flexibility statement

The fast moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment.

Ecotricity is Britain's overall greenest energy company- it’s more than just green energy – the breadth and depth of our work on green issues is unmatched. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too – we have built windmills and sun parks in Britain. We call this turning 'bills into mills'.

We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Pay: £31,000.00-£35,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company events
Cycle to work scheme
Discounted or free food
Free parking
On-site parking
Sick pay

Application question(s):

Will you now or in the future require sponsorship for employment visa status?
Ecotricity offers Hybrid working, can you reliably commute to Stroud Gloucestershire?

Work authorisation:

United Kingdom (preferred)

Work Location: Hybrid remote in Stroud GL5 3BY

Quick apply

Refine Your Search

customer service manager jobs in woodchester, gls

Customer Service Team Leader

Customer Account Manager

Part-time Customer Service Manager

Customer Experience Manager

Senior Manager - Customer Vulnerability

Customer Base Manager

Customer Service Team Leader

Transformation Lead

Customer Experience Manager

Operations Manager - South East & West

Store Manager

Head of Contact Centre Sales and Customer Experience

Area Manager, Customer Fulfillment

Customer Service Team Leader

Manager of Dedicated Implementations - EMEA

Marketing Automation Manager

Customer Services Team Leader

Operations Manager

Hub Team Manager

Group Head of Sales and Marketing

I want to receive the latest job alerts for customer service manager in woodchester, gls

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