Join a growing service team and play a key role in keeping vehicles & mobile plant operational across the UK.
We are looking for a highly organised and proactive Service Scheduler to join our Service Department. This is an excellent opportunity for someone who enjoys planning, problem-solving, and coordinating multiple activities in a fast-paced environment.
You will be responsible for scheduling field service engineers, managing customer service requests, and ensuring service visits are completed efficiently and within agreed service levels. Working closely with customers, engineers, technical teams, and management, you'll help deliver a high standard of service while keeping operations running smoothly.
The Role
This role is focused on coordinating engineer workloads, managing service call-outs, and ensuring customer requirements are met in a timely and professional manner.
No two days are the same. You'll be balancing engineer availability, customer priorities, emergency breakdowns, and changing schedules while maintaining excellent communication with all parties involved.
If you enjoy organisation, planning, and being at the centre of a busy operation, this role offers the opportunity to make a real impact within a growing and well-established business.
What You’ll Be Doing Scheduling & Coordination
· Schedule and dispatch field service engineers to customer sites across the UK
· Plan engineer workloads efficiently, taking into account location, skillset, availability, and customer requirements
· Coordinate service appointments, breakdowns, repairs, and maintenance visits
· Book engineers onto customer sites and ensure they have the correct site information, PPE, and any relevant access or working-at-height requirements in place before attendance
· Monitor engineer progress throughout the day and adjust schedules where required
Customer Service & Communication
· Liaise with customers, fleet operators, transport managers, and drivers to arrange appointments and provide updates
· Respond to service requests and prioritise urgent issues appropriately
· Manage customer expectations and ensure a professional service experience
· Communicate any delays, schedule changes, or service concerns promptly
Administration & Service Management
· Create and manage service jobs using internal systems including BigChange and Sage 50
· Maintain accurate records of service visits, engineer attendance, customer communications, and parts requirements
· Ensure service level agreements (SLAs) are achieved where possible
· Escalate ongoing issues or service concerns when necessary
Team Collaboration
· Work closely with engineers, technical teams, warehouse staff, and management
· Support continuous improvements to scheduling processes and service delivery
· Help ensure jobs are completed successfully and efficiently
What Success Looks Like
· Engineers are scheduled efficiently with minimal downtime
· Customer appointments are completed within agreed service levels
· Customers receive clear and timely communication
· Service jobs are accurately managed and updated
· Scheduling conflicts and operational issues are resolved quickly
· You contribute to a smooth and efficient service operation
Why Spillard
· A family business with a friendly and supportive team environment
· A well-established company with over 30 years of industry experience
· The opportunity to work within a safety-critical technology sector
· A varied role where no two days are the same
· Opportunities to develop new skills and grow within the business
· An environment that welcomes ideas, initiative, and continuous improvement
About You
You will be organised, adaptable, and confident managing multiple priorities in a busy environment.
You enjoy solving problems, communicating with different people, and keeping operations running efficiently. You'll be comfortable making decisions, managing changing priorities, and working closely with both customers and engineers.
Essential:
· Previous experience in a scheduling, planning, dispatch, service coordination, or administrative role
· Strong working knowledge of Microsoft Office applications, particularly Excel, Outlook, and Word
· Excellent communication and organisational skills
· Ability to manage multiple tasks and priorities simultaneously
· Strong attention to detail
· Right to work in the United Kingdom
Desirable:
· Experience within service, fleet, transport, logistics, commercial vehicle, or engineering environments
· Experience using BigChange, Sage, or similar service management systems
· Understanding of field service operations or engineer scheduling
About Spillard Safety Systems
Spillard Safety Systems is a leading provider of advanced safety and video telematics technology for the construction, plant, and commercial vehicle sectors. Our 34-year history has taken us through many waves of industry innovation, some of which we have led by bringing pioneering solutions to the market.
With a reputation for reliability, technical excellence, and deployment capability, we work with major contractors, plant operators, industrial partners, OEMs, and many household-name brands. Our aim is to improve safety and reduce risk across high-hazard environments, while continuing to expand into advanced telematics and machine and vehicle data aggregation
Job details
Hours: Full-time, Monday to Friday, 08:00-17:00
Location: Four Ashes, Wolverhampton WV10 7ED
Pay: Up to £28,000.00 per year
Benefits:
Experience:
- Customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
