Client relations manager Work, Jobs in Woolley, Wyk (with Salaries)

Operational Team Leader
Minster Law —Wakefield
- £30,000 - £38,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
11d
Client Relations Manager
TPT Retirement Solutions —Leeds
- Organisational skills
- Communication skills
Chief Operating Officer (COO)
Pennine Domestic Abuse Partnership —Huddersfield
- £45,000 - £47,000 a year
- Part-time
- Microsoft Outlook
- Human resources
- Contracts
- Free parking
- Annual leave
Quick apply
Senior PR manager
The Bigger Boat —Mirfield
- From £38,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- In-person
- Free parking
- Work from home
Quick apply
1d
Project Manager/Estimator
Bspoqe Displays —Ossett
- £32,000 - £38,000 a year
- Full-time
- Microsoft Office
- Project management
- IT
- Free parking
Quick apply
Sr. HR Manager
Amazon UK Services Ltd. —Wakefield
- Full-time
- Microsoft Office
- Master's degree
- Travel
Primary Care Operations Manager
Core Prescribing Solutions —Bradford
- £55,000 - £60,000 a year
- 8 hour shift
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
1d
Office Manager/EA
Begbies Traynor Group —Sheffield
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
1d
Senior Advocate
Together Women —Leeds
- £31,040 a year
- Full-time
- Administrative experience
- Mentoring
- In-person
- Employee assistance programme
- Sick pay
Quick apply
Area Property Operations Manager
Ministry of Justice —Doncaster
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Management
- Maintenance
- Project management
- Annual leave
- Employee discount
2d
Residential Property Manager
WS Residential —Brighouse
- £25,000 - £26,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Employee discount
- Referral programme
Quick apply
8d
Service Delivery Manager
Leeds City Council —Leeds
- £41,700 - £66,318 a year
- Full-time
- Rehabilitation centre
- Leadership
14d
Senior Land & Property Officer
Leeds City Council —Leeds
- £46,142 - £49,282 a year
- Full-time
- Hybrid work
- Presentation skills
- No degree
- Contracts
- Annual leave
9d
Depot Manager
Great Bear —Leeds
- Full-time
- Customer service
- Contracts
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Client Services Lead
Radfield Home Care —Ossett
- £15.50 an hour
- Weekend availability
- Continuous improvement
- Organisational skills
- IT
- Paid training
- Annual leave
Quick apply
HR Coordinator
Evotech —Elland
- £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Sick pay
Quick apply
People Coordinator
IMA —Leeds
- Hybrid work
- Microsoft Office
- Administrative experience
- Human resources
Quick apply
Advocate
Together Women —Leeds
- £29,113 a year
- Full-time
- Administrative experience
- Mentoring
- In-person
- Employee assistance programme
- Sick pay
Quick apply
Head Of Sales
Chippindale Plant & Sales —Leeds
- £64,999 - £65,000 a year
- Hybrid work
- Sales
- Mentoring
- Construction experience
Quick apply
Senior Site Manager
Willmott Dixon Group —Morley
- Full-time
- Management
- First Aid Certification

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client relations manager jobs near woolley, wyk

Operational Team Leader

Minster Law -
Wakefield

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Job details

Full-time
£30,000 - £38,000 a year
11 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Management
Microsoft Office
Continuous improvement
Leadership
Communication skills

Full job description

Job Title: Operational Team Leader

Direct reports: Paralegals

Reports to: Senior Operational Team Leader

Level: Team Leader

Purpose of the role

To lead, support and develop a team of paralegals, ensuring delivery of a high-quality service to both clients and legal teams. The Team Leader is accountable for driving performance, capability, engagement and continuous improvement across the paralegal community, whilst acting as the primary point of escalation for performance, conduct, attendance and wellbeing matters.

Working in partnership with fee earners, the Team Leader will ensure paralegals are equipped to meet the needs of clients and legal teams through effective coaching, performance management, training and support. The role will foster a culture of accountability, professionalism, continuous improvement and excellent client service.

Key Accountabilities

Leadership, Resourcing & Team Development

o Lead, motivate and develop a high-performing paralegal team

o Manage recruitment, onboarding and resource allocation to meet business needs

o Set clear expectations on productivity, quality, client service and behaviours

o Deliver 121s, performance reviews and development plans, including involvement in the Paralegal Progression Programme

Performance & Delivery

o Monitor performance against KPIs and objectives

o Use MI and data insights to identify trends and improvement opportunities, driving performance, productivity and efficiency

o Address underperformance, including formal processes where required

o Work with fee earners to align expectations, ensure delegation and delivery

o Identify knowledge gaps and implement targeted, bespoke development and training solutions

Colleague Wellbeing & Employee Relations

o Act as the first point of contact for people related matters

o Manage attendance, wellbeing, return to work and absence processes

o Lead on disciplinary, performance and absence management processes, working with your Operations Manager and the People Team

Stakeholder Management

o Build strong relationships across the whole business

o Act as escalation point for performance, quality and conduct issues

o Liaise with fee earners to onboard and develop paralegals in partnership

o Regularly gather and act promptly on feedback to improve individual and team performance

o Balance client, team and business need to achieve the right outcomes

Continuous Improvement & Capability

o Facilitate and deliver training including induction and ad hoc sessions

o Contribute to talent mapping and wider people processes (midpoint/end of year reviews)

o Support the leadership team in completing and delivering the midpoint and end of year scores as well as supporting colleagues with their Personal Growth

o Promote a culture of accountability, innovation and continuous improvement

Skills & Experience

Proven track record of leading and developing high-performing teams
Strong Microsoft Office skills (Word, Teams, PowerPoint, Excel)
Confident delivering 121s, performance reviews and development plans
Drive performance through coaching, people management and accountability
Experienced in attendance, wellbeing, return-to-work and employee relations
Data-driven, using MI to inform decisions and improve outcomes
Strong communicator, able to influence and handle challenging conversations
Highly organised, able to manage competing priorities and deliver practical solutions
Embrace new technology and supports teams through change
Experience in legal or professional services desirable but not essential

Personal Profile

Motivated people leader, passionate about performance and building team capability
Brings energy, pace and focus in a fast-moving environment
Leads with integrity, respect and strong personal accountability
Sets clear expectations and standards, focusing on what good looks like
Makes sound decisions aligned to company processes and objectives
Creates a positive environment, role modelling company behaviours and values

Key Performance Indictors

KPIs and objectives will be agreed during regular one-to-one meetings, where performance, development needs, and support requirements will also be reviewed. KPIs are likely to include:

Delivery of team productivity and performance targets
Positive feedback from fee earners and the legal team
Effective management of attendance, wellbeing, and employee relations
Development and capability growth across the paralegal population
Strong employee engagement and retention
Identification and implementation of continuous improvement initiatives

Personal Development

There is the opportunity for high performing individuals to move into different departments across the business to expand their knowledge and experience and develop a career within Minster Law.

Working Hours

Full time – 35 hours per week. Agile working is fully supported but as this is a people leader role, on site presence may represent more than 50% of your working week.

Equal Opportunities

Minster Law is committed to equality and diversity and being a workplace that creates a sense of belonging for everyone.

We’re an equal opportunity and disability confident employer. All applicants will be considered for employment regardless of age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, neurodiversity, or disability status. You can read more about our commitment to equality and diversity on the Minster Law website.

Apply Now

Refine Your Search

client relations manager jobs in woolley, wyk

Operational Team Leader

Client Relations Manager

Chief Operating Officer (COO)

Senior PR manager

Project Manager/Estimator

Sr. HR Manager

Primary Care Operations Manager

Office Manager/EA

Senior Advocate

Area Property Operations Manager

Residential Property Manager

Service Delivery Manager

Senior Land & Property Officer

Depot Manager

Client Services Lead

HR Coordinator

People Coordinator

Advocate

Head Of Sales

Senior Site Manager

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