Support associate Work, Jobs in Woolley, Wyk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Store Associate (23326)
Barnardo's —Monk Bretton
- £13.45 an hour
- Communication skills
- Annual leave
- Employee assistance programme
3d
Warehouse Operative
Amazon.com —Doncaster
- Full-time
- Employee discount
Call Centre Representative
Lowell Group —Leeds
- £28,911 a year
- Full-time
- Sales
- Customer service
- Communication skills
- Free parking
Office Support Assistant
Minsthorpe Community College —Pontefract
- £24,796 - £25,185 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Accounting
- Free parking
- Employee assistance programme
Quick apply
Admin Assistant
Minsthorpe Community College —South Elmsall
- £25,583 - £25,989 a year
- Full-time
- Administrative experience
- Free parking
- Employee assistance programme
Department Manager
Incora —Mirfield
- From £32,000 a year
- Full-time
- Team management
10d
Associate Dentist
mydentist —Barnsley
- Part-time
- IT
- Sick pay
Quick apply
Serious Injury Associate
Minster Law —Wakefield
- £48,000 - £79,000 a year
- Remote
- Microsoft Excel
- Business development
- Supervising experience
4d
Supervisor (4 hours/week)
Build-A-Bear Workshop —Leeds
- Part-time
- Sales
- Guest services
Resource Planner
Optima Health —Sheffield
- £27,248 a year
- Full-time
- Microsoft Outlook
- Microsoft Office
- Analysis skills
- Paid training
- Annual leave
Associate Support Manager
Tait —Pontefract
- Full-time
- No degree
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Supervisor (12 hours/week)
Build-A-Bear Workshop —Leeds
- 12 hour shift
- Sales
- Guest services
9d
Contact Centre Representative – Graduate Opportunity
Lowell Group —Leeds
- £25,166 a year
- Full-time
- Financial services
- Communication skills
- Free parking
Immigration Consultant
Fragomen —Sheffield
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Associate Team Leader
Minster Law —Wakefield
- £60,000 - £75,000 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10d
Shipping/Receiving associate
Orchid Orthopedic Solutions —Sheffield
- Day shift
- Data entry
Quick apply
Talent Acquisition Coordinator
System C —Leeds
- Full-time
- Human resources
- Organisational skills
- Communication skills
Paralegal - Real Estate
Capsticks Solicitors LLP —Leeds
- Full-time
- Hybrid work
- Bachelor's degree
- Organisational skills
- IT
Quick apply
6d
Retail Sales Advisor - Doncaster
Oak Furnitureland —Doncaster
- £45,000 - £50,119 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme

I want to receive the latest job alerts for support associate in woolley, wyk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

support associate jobs near woolley, wyk

Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

Quick apply

Refine Your Search

support associate jobs in woolley, wyk

Service Desk Analyst - Tier I

Store Associate (23326)

Warehouse Operative

Call Centre Representative

Office Support Assistant

Admin Assistant

Department Manager

Associate Dentist

Serious Injury Associate

Supervisor (4 hours/week)

Resource Planner

Associate Support Manager

Supervisor (12 hours/week)

Contact Centre Representative – Graduate Opportunity

Immigration Consultant

Associate Team Leader

Shipping/Receiving associate

Talent Acquisition Coordinator

Paralegal - Real Estate

Retail Sales Advisor - Doncaster

I want to receive the latest job alerts for support associate in woolley, wyk

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected