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Job Title: Collections Specialist
Location: Milton Keynes/London - Majority remote working with ad hoc office requirements
Type: Permanent - Working hours aligned to US EST (11am - 7pm/12pm - 8pm UK time)
We are hiring for a Collections Specialist to join us permanently on a hybrid working basis from our Milton Keynes office. With this role, you will be responsible for end-to-end credit and collections activity across an assigned portfolio of client ledgers/accounts.
Within this role you will also be accountable for delivering strong cash collection performance, reducing overdue debt, supporting appropriate credit controls, resolving queries/disputes efficiently, and improving working capital outcomes in line with agreed KPIs, targets, Global RWC and Global DSO objectives.
You will be expected to support month-end and year-end processes (cut-offs, backlog and ageing management, cash forecasting inputs, AR substantiation support and audit-ready evidence) and contributes to continuous improvement by identifying recurring root causes (e.g., billing accuracy, service delivery issues, master data/portal defects) and proposing practical fixes in partnership with Billing, Operations and the wider OTC team. The role also supports the OTC Tower Lead (via the Team Leader/Manager structure) by embedding global standards and standard ways of working, providing operational feedback, and supporting alignment to global processes and governance.
Key Responsibilities
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Own end-to-end credit control and collections activity for an assigned portfolio, driving timely cash collection and reducing overdue debt.
- Proactively contact customers (phone and email) to secure payments, agree commitments, and maintain strong client relationships.
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Monitor and prioritise accounts based on risk, ageing, and value to maximise cash recovery and minimise credit exposure.
- Investigate and resolve billing queries and disputes quickly, partnering with internal teams to remove barriers to payment.
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Deliver against KPIs including cash collection, aged debt reduction, and DSO targets, contributing to wider team performance.
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Maintain accurate records, reporting, and audit-ready documentation across all customer interactions and account activity.
- Support credit risk management through credit checks, monitoring customer exposure, and escalating high-risk accounts.
- Contribute to continuous improvement by identifying root causes of disputes and recommending process enhancements.
To be successful in the role, you will have
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Proven experience in credit control or collections, with a track record of meeting or exceeding cash and KPI targets.
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Strong communication and negotiation skills, with the confidence to manage customer relationships and influence payment outcomes.
- Analytical mindset with excellent attention to detail and ability to manage multiple priorities in a fast-paced environment.
- Good working knowledge of financial/ERP systems (e.g. SAP) and intermediate Excel skills (pivot tables, formulas).
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Understanding of credit risk, collections processes, and dispute resolution within a finance environment.
- A proactive, resilient, and customer-focused approach, with the ability to work both independently and collaboratively
Grow your career and expand your skills and knowledge. At BSI, we offer opportunities to work across industries and across the globe. You’ll benefit from the different perspectives and experiences of your international colleagues, as well as ongoing training and development.
Salary Range: £28,050 - £33,000
The advertised salary range reflects the level, scope and responsibilities of the role. Starting salary within that range will be determined based on experience, skills, market considerations and alignment with internal equity principles.
We offer flexible working, as well as 27-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.
- Please note: BSI are unable to provide visa sponsorship for this vacancy
Together, we are building an organisation that is ready to meet the challenges ahead. Grow your career as you help us shape what comes next.
We exist to have a positive impact. Our people influence international thinking and action on important issues. Our 86,000 customers are based in 193 countries across the globe.
Now we’re taking on society’s biggest challenges. We’re developing standards and guidelines that will help our customers get to net zero, and we’re defining the way new technologies such as AI impact all our lives.
We’re focused on our future – and we’re looking for people who want to grow with us as we take on the challenges of tomorrow. At BSI, you’ll find a workplace where everyone can flourish and thrive, where innovation is encouraged and where learning is part of your everyday. You’ll contribute to work that shapes industries and enhances lives – and you’ll take pride in what you do.
We’re looking for passionate people who want to make a difference in a purpose-led organisation. If that sounds like you, apply now. Together, we can help create a better society and a more sustainable world.
D&I Policy
BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive.
If you require any reasonable accommodations to be made on account of a disability or impairment throughout out our recruiting process, please inform your Talent Acquisition Partner.
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About Us
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
