Innovation manager Work, Jobs in Woolstone, Gls (with Salaries)

Customer Outcome Manager
AmTrust International —Bishops Cleeve
- £45,000 - £60,000 a year
- Continuous improvement
- Conflict management
- Organisational skills
1d
Innovation Portfolio Manager
Roke —Gloucester
- Full-time
- Analysis skills
- Organisational skills
- AI
4d
Innovation Portfolio Manager
Roke Manor Research Limited —Gloucester
- Analysis skills
- Organisational skills
- AI
4d
Change Manager
AtkinsRéalis —Cheltenham
- Full-time
- Hybrid work
- Presentation skills
- Agile
- In-person
Project Support Officer
Northrop Grumman —Cheltenham
- Travel
- Organisational skills
- Communication skills
Customer Experience Manager
Stewart Golf Ltd —Gloucester
- From £42,000 a year
- Full-time
- Management
- Team management
- In-person
- Free parking
- Life insurance
Quick apply
12d
Senior NPD Manager
IMPACT EVOLVE —Cheltenham
- Full-time
- Hybrid work
Quick apply
6d
Project Manager
Lowe Rental Corporation —Cheltenham
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Analysis skills
Quick apply
Business Development Manager (IT)
Commercial —Cheltenham
- £40,000 - £120,000 a year
- Full-time
- Hybrid work
- Azure
- Business development
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
Project Development Manager
Noriker Power Ltd —Cheltenham
- £50,000 - £65,000 a year
- Full-time
- Project management
- Bachelor's degree
- Budgeting
- Profit sharing
Quick apply
1d
Project Coordinator
Noriker Power Ltd —Cheltenham
- £30,000 - £34,000 a year
- Full-time
- Business development
- Bachelor's degree
- Organisational skills
Quick apply
Senior Programme Manager
QinetiQ —Malvern
- £85,000 - £100,000 a year
- Full-time
- Business development
- Analysis skills
- Conflict management
- Employee discount
Regulatory Innovation & Nutrition Manager
Campden BRI —Chipping Campden
- Remote
- Business development
- Project management
- Continuous improvement
- Employee discount
7d
No7 Advisor
Boots —Cheltenham
- Part-time
- Communication skills
- Employee assistance programme
- Employee discount
Social Media Manager
Helping Hands —Alcester
- £45,000 a year
- Hybrid work
- Social media management
- Team management
- Communication skills
Quick apply
Home Manager
HC-One - Crofton Springs —Cheltenham
- Up to £60,000 a year
- Continuous improvement
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
13d
Soft Services Manager
Emcor —Cheltenham
- Up to £45,000 a year
- Full-time
- Continuous improvement
- No degree
- Travel
- Employee assistance programme
- Referral programme
Quick apply
Senior Project Manager - Estates
QinetiQ —Malvern
- Full-time
- Management
- Mentoring
- Contracts
- Employee discount
Senior Partner Manager SEU
VoCoVo —Cheltenham
- £65,000 - £75,000 a year
- Hybrid work
- Sales
- Business development
- Recruiting
- Employee assistance programme
- Sick pay
Depot Operations Manager
Grundon —Cheltenham
- Full-time
- Continuous improvement
- Leadership
- Communication skills
Quick apply

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Customer Outcome Manager

AmTrust International -
Bishops Cleeve

Apply Now

Job details

£45,000 - £60,000 a year
1 day ago

Benefits

Enhanced maternity leave
Enhanced paternity leave

Qualifications

Stakeholder collaboration
Stakeholder liaison
Complaint handling
Performance management
Change management
Continuous improvement
Continuous improvement cycles oversight
Conflict management
Organisational skills
Change leadership
Customer interaction
Leadership
Team motivation leadership
Communication skills
Analytics

Full job description

Applications are considered on a rolling basis Bishops Cleeve Hybrid Yearly salary: £45,000 - £60,000

Customer Outcomes Manager

Marley Risk Consultants

Cheltenham

Build it. Lead it. Make a lasting impact.

Are you an experienced customer service, complaints or dispute resolution leader looking for the opportunity to create something from the ground up?

At Marley Risk Consultants, we're creating a brand-new Customer Outcomes function, and we're looking for an ambitious and dynamic Customer Outcomes Manager to design, build and lead it.

This is a unique opportunity to shape a critical business service that will support our continued growth, strengthen customer confidence, and drive exceptional customer outcomes. You'll have the autonomy to create the operating model, establish best practices, develop service standards and build a high-performing team that delivers fair, consistent and effective customer experiences.

If you thrive on creating structure, influencing change and solving complex challenges, we'd love to hear from you.

What You'll Be Doing

As our Customer Outcomes Manager, you'll play a pivotal role in designing and implementing a scalable service that supports customers, stakeholders and the wider business.

Initially, you'll work closely with our Customer Relations team to manage customer escalations and identify service improvement opportunities. As the function evolves, you'll take increasing ownership of dispute resolution activities and help define how these services are delivered across the organisation.

Key Responsibilities

Establish and lead the Customer Service function, creating the framework, standards and ways of working for a newly formed service.
Build, develop and inspire a high-performing team through coaching, guidance and performance management.
Act as the escalation point for complex customer enquiries, complaints and service issues, ensuring fair, professional and timely resolution.
Design and implement customer service, complaints handling and dispute resolution processes that deliver consistent, high-quality outcomes.
Lead investigations into customer complaints, identifying root causes and driving meaningful service improvements.
Develop mediation, dispute resolution and ADR capabilities that promote fairness, impartiality and positive customer outcomes.
Monitor service performance, customer feedback and operational insights to identify trends and opportunities for improvement.
Create and maintain policies, procedures, quality frameworks and governance arrangements that support effective service delivery.
Build strong relationships with internal stakeholders, customers, partners, regulators and industry bodies.
Champion continuous improvement, helping to shape a customer-centric culture across the business.

What We're Looking For:
Experience

We're looking for someone who can confidently operate in a growing and evolving environment and who has experience in:

Building, leading and developing customer-focused teams.
Creating new services, operating models, frameworks or major service improvements.
Managing complaints, escalations, customer outcomes or dispute resolution processes.
Driving operational excellence in fast-paced environments.
Working with regulatory requirements and governance frameworks.
Influencing stakeholders and delivering change across multiple teams.

Skills & Expertise

You'll bring:
Strong leadership and people development skills.
Excellent conflict resolution, negotiation and mediation abilities.
Experience designing customer service frameworks and operational processes.
Exceptional analytical and problem-solving capability.
Strong written and verbal communication skills.
The confidence to make decisions and exercise sound judgement.
Outstanding organisational skills and attention to detail.
A passion for delivering fair customer outcomes and continuous improvement.

Why Join Marley Risk Consultants?

This is more than just another management role.

It's an opportunity to build a new function from the ground up, influence the future direction of the business and create a service that genuinely improves customer experiences and outcomes.

You'll have the freedom to shape strategy, implement change and make a visible impact in an organisation that values initiative, innovation and professionalism.

If you're excited by the challenge of creating something new and leaving a lasting legacy, we'd love to hear from you.

Apply today and help us build the future of Customer Outcomes at Marley Risk Consultants.

Support for your Continuing Career

Enhanced Maternity and Paternity leave

Free Gym Membership

ABOUT THE COMPANY

At Marley Risk Consultants, we are proud to be a market leader in latent defect insurance claims management. Since our founding in 2013, we’ve built a reputation for excellence, integrity, and innovation in the insurance and construction sectors. Our team is trusted by major insurers to deliver expert, efficient, and fair claims solutions that protect both property and peace of mind.

We believe our people are our greatest asset. That’s why we foster a collaborative, supportive, and forward-thinking work environment where every team member is empowered to grow, contribute, and makearealimpact. Whether you're an experienced professional or just starting your career, you'll find opportunities to develop your skills, take on meaningful challenges, and be part of a company that values your voice.

Daisy Clover | Contact Person

Send e-mail

Apply Now

Refine Your Search

innovation manager jobs in woolstone, gls

Customer Outcome Manager

Innovation Portfolio Manager

Innovation Portfolio Manager

Change Manager

Project Support Officer

Customer Experience Manager

Senior NPD Manager

Project Manager

Business Development Manager (IT)

Project Development Manager

Project Coordinator

Senior Programme Manager

Regulatory Innovation & Nutrition Manager

No7 Advisor

Social Media Manager

Home Manager

Soft Services Manager

Senior Project Manager - Estates

Senior Partner Manager SEU

Depot Operations Manager

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