2nd line support Work, Jobs in Woore, Shr (with Salaries)

Support Technician
Clearcare Solutions Ltd —Stafford
- £25,000 - £28,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
Quick apply
3d
Technical Support Analyst
Muller Group —Market Drayton
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Travel
- Employee discount
- Bereavement leave
4d
NetSuite System Administrator
MetroRod Ltd —Macclesfield
- £50,000 a year
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
IT Specialist
bet365 —Stoke-on-Trent
- Full-time
- Microsoft Office
Quick apply
6d
NetSuite System Administrator
Metro Rod —Macclesfield
- Up to £50,000 a year
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Senior Network & Telephony Support Engineer
Radius Limited —Crewe
- Full-time
Quick apply
3d
Engineering Systems Support Engineer
JCB —Rocester
- Full-time
- Engineering
- Gym membership
IT Engineer
EMS Healthcare —Macclesfield
- £27,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Access
- Microsoft Outlook
- Software troubleshooting
- Annual leave
Quick apply
5d

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Support Technician

Clearcare Solutions Ltd
Stafford

Quick apply

Job details

Permanent | Full-time
£25,000 - £28,000 a year
3 days ago

Benefits

On-site parking

Qualifications

Software troubleshooting
Customer service
English
Technical support
IT support

Full job description

ClearCare Integrated Management System is an online SaaS (software as a service) solution which provides innovative bespoke IT solutions to the child care industry.
We are looking for a results driven Support Technician to be responsible in managing our support desk.

The successful candidate will take/log/monitor/resolve IT-related incidents/service requests via phone/e-mail/portal, be self-motivated with excellent customer service and liaison skills. To be proactive and "own" calls residing on the Service Desk.
To share knowledge and learn from the team.

Key tasks / responsibilities will involve:
· To respond to reported incidents within given SLAs.
· Provide high levels of customer service and ensuring customer satisfaction throughout.
· Provide 1st line support to the customer. Triage and diagnose customer issues and support requirements, escalating where necessary to 2nd line support or the Training and Support Manager
· Maintaining customer support documentation and to maintain a high degree of customer service for all support queries, adhering to all service management principles.

Requirements:

Confident communicator with excellent troubleshooting and problem-solving skills
Produce high quality, accurate work and record efficiently
The suitable candidate will have good standard Maths and English or equivalent qualification.
IT Support 1 Year (preferred)
Customer Service: 1 year (preferred)
Full training will be provided and continuously supported.

Job Types: Full-time, Permanent
Pay: Up to £28,000.00 per year plus Benefits:

On-site parking

Schedule:

Monday to Friday

Work Location: In person

Job Types: Full-time, Permanent

Pay: £25,000.00-£28,000.00 per year

Benefits:

On-site parking

Work Location: In person

Quick apply

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2nd line support jobs in woore, shr

Support Technician

Technical Support Analyst

NetSuite System Administrator

IT Specialist

NetSuite System Administrator

Senior Network & Telephony Support Engineer

Engineering Systems Support Engineer

IT Engineer

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