Support & client services managers Work, Jobs in Worcester, Eng (with Salaries)

Office Manager
Athena Worksuface Fabrications Ltd —Worcester
- £30,000 - £35,000 a year
- Full-time
- Management
- Customer service
- Supervising experience
- Free parking
- Sick pay
Quick apply
2d
Building Safety Administrator
Innovus —Worcester
- £25,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
Quick apply
1d
Contact Centre Senior Coordinator
Livity Life —Worcester
- £29,536 - £29,537 a year
- Rotating shift
- Computer literacy
Quick apply
12d
Virtual Services Manager
Unimex Virtual Services Ltd —Birmingham
- £44,000 - £60,000 a year
- Full-time
- Supervising experience
- Bachelor's degree
- In-person
- Health & wellbeing programme
- Language training provided
Quick apply
1d
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Customer Service Advisor
Stock N Lock Self Storage —Worcester
- From £26,400 a year
- Weekend availability
- Sales
- Customer service
- Merchandising
- Store discount
- Employee discount
Quick apply
8d
People Manager
nGeneration —Tipton
- £37,500 - £40,000 a year
- Full-time
- Microsoft Excel
- Human resources
- IT
Quick apply
Wedding Event Manager
Unique Venues —Bromyard
- £13.65 an hour
- Part-time
- Microsoft Outlook
- Sales
- English
- Free parking
Quick apply
3d
Project Manager / Installations Manager
Wellbeing Group —Worcester
- £35,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
13d
Integration Team Manager
AFH Financial Group —Bromsgrove
- Full-time
- Microsoft Excel
- Management
- Analysis skills
- Employee discount
Resourcing Partner
Compco Fire Systems —Worcester
- Management
- Continuous improvement
- Organisational skills
- Free parking
Quick apply
8d
Event Manager
Ragley Hall Estate —Alcester
- Overtime
- Hospitality
- Customer service
- Microsoft Office
- Free parking
Quick apply
1d
HR Manager
nGeneration —Tipton
- £37,500 - £40,000 a year
- Full-time
- Microsoft Excel
- Human resources
- IT
Quick apply
Chef Manager
Impact Food Group —Worcester
- £32,500 a year
- Full-time
- Management
- Cooking
- Organisational skills
- Employee discount
Quick apply
Legal Support Assistant
HCR —Worcester
- Microsoft Office
- Administrative experience
- IT
- Annual leave
- Gym membership
Business Manager
Individual Care Services —Alcester
- £40,000 - £45,000 a year
- Full-time
- Management
- In-person
- Business
- Annual leave
Quick apply
2d
Scheduling Coordinator
Individual Care Services —Studley
- Up to £27,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Phone etiquette
- Annual leave
- Work from home
Quick apply
1d
Sales Executive/Account Manager
First Response Training & Consultancy Services Limited —Pershore
- £28,000 a year
- Full-time
- Sales
- IT
- In-person
- Free parking
- Annual leave
Quick apply
3d
Event Coordinator
Hyde House Hotel —Cheltenham
- £17 - £20 an hour
- Remote
- Bachelor's degree
- Organisational skills
- Time management
- Free parking
Quick apply
18h
PR Executive- Property
Gateley —Birmingham
- Annual leave
- Employee assistance programme

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support & client services managers jobs near worcester, eng

Office Manager

Athena Worksuface Fabrications Ltd -
Worcester

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
2 days ago

Benefits

Free parking
Casual dress
Company pension
Private medical insurance
Sick pay
On-site parking

Qualifications

Management
Operations management
Customer service
Supervising experience
Organisational skills
Office management
Leadership
Communication skills
Time management
Office experience

Full job description

Company Overview

Athena Worksurfaces specialises in manufacturing, templating, and installing quartz, natural granite, quartz, and porcelain worksurfaces. Supplying the largest housebuilders in the region, we serve both residential and commercial clients with a focus on customer service, quality and timely delivery. Our dedicated team combines technical expertise with extensive product knowledge to be a trusted partner for developers.

Summary

We are looking for an organised, driven and customer-focused Office Manager to lead a fast-paced office environment. This is a key leadership role responsible for ensuring the smooth day-to-day operation of the office while maintaining exceptional customer service standards and operational efficiency across all functions.

The Office Manager will lead and support a team of Account Handlers and Aftercare Specialists, operating within a collaborative pod structure designed to create ownership, accountability and seamless customer support. You will be responsible for ensuring that customers remain at the forefront of everything the office does, creating a culture where communication is accurate, efficient and proactive.

You will provide leadership, structure, escalation management and coaching while acting as a central point between Customer Care, Sales and Operational teams to ensure a consistent and high-quality customer journey.

Why Join Athena Worksurfaces?

Work with a market leader in the worktop industry.
Opportunity to build strong relationships with major clients.
Friendly, supportive team environment with room for career growth.
Dress down and early finish on Friday

What You’ll Do:

Role Purpose

The Office Manager is responsible for leading the office function and ensuring the consistent and high-quality execution of live customer accounts through effective management of the Account Handlers and Aftercare Specialists.

The role will provide:

Structure and leadership across the office function
Escalation management and issue resolution
Coaching and development support for team members
Visibility and operational assurance across customer accounts
Strong communication between Customer Care, Sales and Operations functions

Key Responsibilities

Leadership & People Management

Lead, motivate and manage Account Handlers and Aftercare Specialists, setting clear expectations and performance standards.
Provide day-to-day guidance, prioritisation and decision-making support.
Build a positive, high-performing and customer-focused culture.
Conduct regular one-to-one meetings and team reviews.
Identify performance gaps and provide coaching and development support.
Ensure responsiveness standards, inbox management and system disciplines are consistently maintained.
Monitor workload distribution and ensure efficient use of resources across the office team.
Maintain accountability for the quality, accuracy and discipline across customer accounts.
Ensure all issues have clear ownership, deadlines and progression plans.

Customer Experience & Service Excellence

Ensure the customer remains at the forefront of all office activities and decisions.
Ensure all customer communication is accurate, timely, professional and consistent.
Manage and resolve escalated customer issues effectively and collaboratively.
Work closely with the Customer Service Manager to ensure customer concerns are appropriately managed and resolved.
Continuously review and improve customer experience processes.

Operational Management

Ensure smooth day-to-day running of the office and customer account management activities.
Coordinate effectively with Sales, Operations and support departments.
Review and improve office processes and systems to maximise efficiency.
Ensure KPIs and service standards are monitored and achieved.

Skills & Experience Required

Previous experience within an Office Manager, Operations Manager, Customer Service Manager or Team Leader role.
Experience leading teams within a fast-paced office environment.
Strong leadership and people management skills.
Excellent organisational and time management skills.
Strong communication skills, both written and verbal.
High attention to detail and commitment to accuracy.
Ability to prioritise workload and perform under pressure.
Strong problem-solving and decision-making capabilities.
Customer-focused approach with a passion for service excellence.
Ability to multitask in a fast-paced environment

What We're Looking For

We are looking for an individual who naturally leads by example, thrives in a fast-moving environment and can create a culture where accountability, communication and customer service are embedded in every process.

You will be highly organised, proactive and motivated by delivering excellent outcomes for both customers and internal teams while ensuring operational excellence across the office.

If you are looking for an opportunity to make a genuine impact and lead a dynamic team, we would love to hear from you.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking
Private medical insurance
Sick pay

Experience:

Office management: 2 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

support & client services managers jobs in worcester, eng

Office Manager

Building Safety Administrator

Contact Centre Senior Coordinator

Virtual Services Manager

Customer Relationship Manager

Customer Service Advisor

People Manager

Wedding Event Manager

Project Manager / Installations Manager

Integration Team Manager

Resourcing Partner

Event Manager

HR Manager

Chef Manager

Legal Support Assistant

Business Manager

Scheduling Coordinator

Sales Executive/Account Manager

Event Coordinator

PR Executive- Property

I want to receive the latest job alerts for support & client services managers in worcester, eng

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