Customer experience manager Work, Jobs in Wordsley, Sts (with Salaries)

Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Scheduling Coordinator
Stiltz Homelifts —Kingswinford
- £29,671 a year
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee discount
Quick apply
Operations Planning & Delivery Manager
Helping Hands —Alcester
- Up to £65,000 a year
- Communication skills
Quick apply
Visitor Experience Manager
Birmingham Hippodrome —Birmingham
- £35,446.14 a year
- Weekend availability
- Customer service
- Team management
- IT
Customer Success Manager
WorkWave —Brierley Hill
- £50,000 - £52,500 a year
- Full-time
- Bachelor's degree
- In-person
- Business
Quick apply
4d
Store Manager
Aldi —Birmingham
- £52,910 - £69,000 a year
- Annual leave
Barista
Starbucks —Stourbridge
- Weekend availability
- Store discount
- Employee assistance programme
General Manager
Moody's —Stourbridge
- £36,000 - £40,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Employee discount
Quick apply
5d
Store Supervisor
Footasylum —Brierley Hill
- Full-time
- Sales
8d
Experience Manager
Bodycare Retail Ltd —Merry Hill
- £31,000 - £34,500 a year
- Full-time
- Management
- Merchandising
- Organisational skills
Quick apply
5d
Library Assistant
Staffordshire County Council —Wombourne
- £25,583 - £25,989 a year
- Customer service
- Data entry
- Communication skills
4d
Customer Service Advisor
Culligan UK limited —Wolverhampton
- £25,618 a year
- Full-time
- Salesforce
- Microsoft Office
- IT
- Employee assistance programme
- Sick pay
Quick apply
Digital Operations Manager
Martoccia Digital Services Ltd —Birmingham
- £58,586.00 - £74,472.53 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Administrative experience
- Health & wellbeing programme
- Flexitime
Quick apply
2d
Customer Experience Manager
First Fence —West Bromwich
- £38,000 - £43,000 a year
- Full-time
- Management
- Sales
- Merchandising
- Annual leave
- Employee discount
Quick apply
11d
Tesco Travel Money Advisor
Travelex —Cradley Heath
- £13.50 an hour
- Overtime
- Customer service
- Employee discount
School Business Manager
Dudley Metropolitan Borough Council —Kingswinford
- £31,119 - £34,203 a year
- Call to connect
- Organisational skills
- Leadership
- Communication skills
- Flexible schedule
3d
Library Services Co-ordinator
Birmingham City Council —Birmingham
- £35,412 - £44,075 a year
- Part-time
- Administrative experience
- Communication skills
2d
Operations Centre Manager
Collins Aerospace —Wolverhampton
- Full-time
- Leadership
- Paid training
8d
Associate Customer Relationship Manager
nGeneration —Bromsgrove
- £28,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
4d
Welcome & Service Team Member
National Trust —Hagley
- £13.25 an hour
- Weekend availability
- Customer service
- Free parking
- Employee assistance programme
6d

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Customer Relationship Manager

nGeneration -
Tipton

Quick apply

Job details

Full-time
£32,000 a year

Benefits

Company pension

Qualifications

Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Project management
Organisational skills
IT
Communication skills

Full job description

Company Overview:

Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.

Position Overview:

As a Customer Relations Manager (CRM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as the main point of contact for customers, ensuring that their needs are met and their expectations are exceeded.

Key Objectives:

Serve as the liaison between the customer and the nGeneration Managing Director.
Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer.

Main Responsibilities:

Manage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.
Measure, monitor, and make recommendations for improvement of the customer service delivery experience.
Attend customer head office on a weekly basis as required.
Act as an escalation point for support issues from the customer.
Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer.
Arrange and chair weekly internal management departmental meetings.
Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.

Key Tasks:

Develop and maintain customer relationships on a day-to-day basis with all key stakeholders.
Act as the first point of contact for customer requests, queries, and escalations.
Develop an in-depth knowledge of the customer, their brands, aims, and objectives.
Understand nGeneration’s contractual obligations to ensure compliance at all times.
Thoroughly investigate customer complaints and provide recommendations for improvement.
Identify opportunities for revenue growth for nGeneration.

Requirements

Skills and Attributes:

Previous experience in a field-based IT implementation or field service role preferred.
Previous experience in EPOS, a good understanding of technology in hospitality.
Understanding of IT implementation or field service roles within the hospitality or retail industry.
Strong verbal and written communication skills.
Confident and outgoing personality with the ability to work under pressure.
Excellent project management, planning, and organisational skills.
Positive attitude with a can-do approach to problem-solving.
High attention to detail and ability to work both independently and as part of a team.
Competent in Microsoft Excel, Word, and Outlook.

Benefits

Remuneration and Conditions:

Salary: £32,000 per annum
Full-time, Permanent position
Working hours: Due to the nature of the business and the role that you conduct your hours of work are those required, worked over five days a week, to carry out your duties to the satisfaction of the company and as necessitated by the needs of the business. Office opening hours are: 9:00 am – 5:30 pm.
Expenses reimbursed in line with company policy
28 Days Holiday including Bank Holidays
Contributory Workplace Pension scheme
Employee recognition awards and benefits

Quick apply

Refine Your Search

customer experience manager jobs in wordsley, sts

Customer Relationship Manager

Scheduling Coordinator

Operations Planning & Delivery Manager

Visitor Experience Manager

Customer Success Manager

Store Manager

Barista

General Manager

Store Supervisor

Experience Manager

Library Assistant

Customer Service Advisor

Digital Operations Manager

Customer Experience Manager

Tesco Travel Money Advisor

School Business Manager

Library Services Co-ordinator

Operations Centre Manager

Associate Customer Relationship Manager

Welcome & Service Team Member

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