Incident manager Work, Jobs in Wordsley, Sts (with Salaries)

IT Service Desk Team Leader
Walsall Housing Group —Walsall
- £41,772 - £44,300 a year
- Full-time
- No degree
- Mentoring
- Organisational skills
- Annual leave
10d
Health, Safety & Training Manager
ABP UK —Kingswinford
- £40,000 - £42,000 a year
- Full-time
- IT
- Free parking
- Employee assistance programme
Quick apply
Investigation Support Manager
WM Trains —Birmingham
- £50,000 - £55,000 a year
- Full-time
- Microsoft Office
- Employee assistance programme
4d
Service Delivery Manager
Convergence Group —Solihull
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
Quick apply
Service Delivery Manager
Shoosmiths —Birmingham
- Hybrid work
- Analysis skills
- IT
- Leadership
Fleet Manager
BELFOR UK Ltd —Tamworth
- £52,000 - £55,000 a year
- Full-time
- Travel
- In-person
- Leadership
- Free parking
- Life insurance
Quick apply
Transferee and Re-Joiner Police Inspector - Force Incident Manager
British Transport Police —Birmingham
- Management
- IT
- Negotiation
Quick apply
Crew Performance Manager
easyJet —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
4d
Maintenance Manager
Glen Dimplex Heating & Ventilation —Dudley
- Maintenance
- Microsoft Office
Area Driver Manager (New Street)
WM Trains —Birmingham
- £88,497 a year
- Full-time
- Organisational skills
- Communication skills
- Negotiation
- Employee assistance programme
10d
Contract Manager
Birmingham Airport —Birmingham
- £52,000 a year
- Maintenance
- Free parking
- Employee assistance programme
9d
Quality and Compliance Assurance Officer (Part-Time)
Para Group —Willenhall
- £40,000 a year
- Part-time
- Bachelor's degree
- In-person
- Communication skills
- Free parking
Quick apply
9d
Facilities Compliance Manager
National Highways —Birmingham
- £36,200 - £40,450 a year
- Full-time
- Hybrid work
- Contracts
8d
Deputy Manager
Far Fillimore Care Home —Kidderminster
- £15 - £16 an hour
- Nights as needed
- Organisational skills
- In-person
- Care plans
- Free parking
Quick apply
3d
Deputy Manager
Flying Tiger Copenhagen —Merry Hill
- Weekend availability
- Management
- Leadership
- Communication skills
Continuous Improvement Lead
Window Systems Division —Telford
- Full-time
- Computer literacy
- Engineering
- Microsoft Office
Area Senior Service Manager
Birmingham City Council —Birmingham
- £54,495 - £64,811 a year
- Full-time
2d
Site Manager
Slicker Recycling —Stourport-on-Severn
- £50,000 a year
- Full-time
- Management
- Laboratory experience
- Supervising experience
- Employee discount
Quick apply
Children's Residential Support Workers - Support Worker, Senior Support Worker & Deputy Manager
Kinsman Residenital Homes Ltd —Kidderminster
- £15 - £50 an hour
- Overtime
- In-person
- Care plans
- Annual leave
- Referral programme
Quick apply
Home Manager
Edgeview Homes Ltd —Oldbury
- £40,325.25 - £41,505.00 a year
- Full-time
- Management
- Care plans
- Annual leave
- Employee discount
Quick apply

I want to receive the latest job alerts for incident manager in wordsley, sts

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Service Desk Team Leader

Walsall Housing Group -
Walsall

Apply Now

Job details

Permanent | Full-time
£41,772 - £44,300 a year
10 days ago

Benefits

Annual leave
Company pension

Qualifications

ITIL
TOGAF
IT support
Mentoring
Organisational skills
IT
Leadership
Communication skills
TOGAF Certification

Full job description

Job Introduction

IT Service Desk Team Leader

Salary: £41,772 - £44,300 per annum plus excellent benefits

Location: Walsall, West Midlands

Contract: Full Time, Permanent, 37 hours per week

Closing Date: 21st June 2026

Interview Date: 29th June 2026 (Teams) and from 6th July 2026 (In-Person)

At whg, we’re transforming the way we deliver digital services to support our colleagues and customers. We’re looking for an experienced and people-focused IT Service Desk Team Leader to lead our frontline IT support team and help shape an exceptional service experience across the organisation.

As our IT Service Desk Team Leader, you’ll be responsible for delivering high-quality technical support to colleagues across whg and multiple sites. Leading a team of IT Technicians, you’ll provide hands-on support, guidance and direction, ensuring an outstanding service is delivered in line with established ITIL-aligned processes.

If you’re passionate about service excellence, thrive in a fast-paced environment, and enjoy developing others while remaining hands-on with technology, we’d love to hear from you.

Main job responsibilities:

Leading, motivating and developing a team of IT Technicians to deliver a responsive and customer-focused service.
Managing and maintaining the IT Service Management (ITSM) solution and Incident Management processes.
Ensuring incidents, service requests and problems are prioritised and resolved within agreed service levels.
Identifying recurring issues and driving improvements through effective problem management.
Supporting the successful transition of system changes, upgrades and enhancements into business-as-usual support.
Overseeing Starter, Mover and Leaver activities to ensure colleagues have the right access, equipment and support from day one.
Managing the full lifecycle of IT assets, including inventory control, security and environmentally responsible disposal.
Maintaining the Service Desk knowledge base and promoting self-service solutions where appropriate.
Producing meaningful service reports, analysing trends and identifying opportunities to improve performance.
Building strong relationships with colleagues, stakeholders and external suppliers to ensure services continue to meet business needs.
Deputising for the IT Service and Operations Manager and Service Delivery Manager when required.

We're looking for someone who has:

A degree in a technology related discipline or can demonstrate equivalent experience.
A recognised professional qualification or be able to demonstrate equivalent knowledge and experience such as: ITIL, TOGAF, Microsoft or other relevant vendor certifications.
Proven experience working within a busy Service Desk or IT support environment.
Experience leading, mentoring or developing others within a technical team.
A strong understanding of ITIL principles and service management best practice and a minimum of ITIL4 Foundation certification
Experience delivering against service level agreements and performance measures.
Knowledge of incident, problem, change and asset management processes.
An understanding of cyber security, data protection and compliance requirements.
Excellent communication skills and the ability to explain technical concepts in a way that others understand.
Strong organisational skills, with the ability to manage competing priorities and meet deadlines.
A proactive mindset, using insight and data to drive service improvements.
Willingness to work from our Walsall based head office, this is an on-site based role.

What’s in it for you?

In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.

We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them.

About us

At whg, we are dedicated to providing affordable homes across the Midlands and creating sustainable communities. We believe everyone has the right to a safe and secure home, which is the foundation for a successful life. Our values— Trustworthy, Respectful, Accountable, Collaborative and Excellent — guide our work and our commitment to creating an inclusive workplace where everyone can thrive.

We have been recognised as a top employer in the prestigious Sunday Times Best Places to Work 2026. The awards celebrate the top employers in the UK who are leading the way in employee pride, job satisfaction and wellbeing, as well as reward and recognition.

We are proud to be a Disability Confident Employer, committed to providing opportunities and support for all applicants, including those with disabilities.

Interested in joining our team? Visit our website www.whg.uk.com and read Our 2030 Plan.

whg is committed to safeguarding and promoting the welfare of our customers and communities. Please note that for some roles, a Disclosure and Barring Service (DBS) check may be required as part of our pre-employment screening process.

This vacancy is open to both internal and external applicants

Apply Now

Refine Your Search

incident manager jobs in wordsley, sts

IT Service Desk Team Leader

Health, Safety & Training Manager

Investigation Support Manager

Service Delivery Manager

Service Delivery Manager

Fleet Manager

Transferee and Re-Joiner Police Inspector - Force Incident Manager

Crew Performance Manager

Maintenance Manager

Area Driver Manager (New Street)

Contract Manager

Quality and Compliance Assurance Officer (Part-Time)

Facilities Compliance Manager

Deputy Manager

Deputy Manager

Continuous Improvement Lead

Area Senior Service Manager

Site Manager

Children's Residential Support Workers - Support Worker, Senior Support Worker & Deputy Manager

Home Manager

I want to receive the latest job alerts for incident manager in wordsley, sts

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected