Senior Service Improvement Lead - Best Start Family Hubs - Ref: CH02626
G10: £47,181 - £50,269 per annum
Service Area: Service Improvement & Quality Assurance
Location: Walsall (with flexible, community‑based working)
Make a difference where it matters most - giving every child the best start in life.
Walsall Council is seeking a highly motivated and analytical Senior Service Improvement Lead to support the continued development and impact of our Best Start Family Hubs programme.
This is a key strategic role, working at the heart of Children’s Services to drive improvement, strengthen quality assurance, and embed a strong, data‑driven culture across Best Start Family Hubs and partner services.
About the role
As Senior Service Improvement Lead, you will:
- Drive, support and influence the delivery of day to day insight management and quality assurance systems for Best Start Family Hubs in Walsall, in line with legislative requirements, national and local policy and strategy.
- Undertake a range of performance reporting in support of projects and programmes across Best Start Family Hubs as required, using analytical tools and producing reports and charts that promote a data driven culture.
Collaborate with partner agencies, including schools, health services, police and the voluntary & community organisations to provide integrated tools for service improvement.
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About you
We are looking for someone who:
- Has an in depth knowledge and passion for the potential impact of Family Hubs
- Understands the impact of poverty, oppression, and discrimination on families; specific areas of family stress e.g. mental/emotional health, offending, drug, alcohol and substance misuse, domestic abuse etc.
- Is confident working with complex datasets and translating insight into practical improvement actions.
Can influence, challenge and support colleagues and partners in a constructive way
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Why Walsall?
At Walsall, we are proud of our ambitious Best Start Family Hubs programme, bringing together services to support children, parents and carers from pregnancy through early childhood and beyond. This role offers a real opportunity to shape how we understand need, measure impact and improve services across the borough.
We offer flexible working, a supportive leadership culture and the chance to be part of meaningful system change that improves lives.
Walsall Council’s Children’s Services are the only Ofsted ‘Outstanding’ local authority in the Black Country. During a visit in May 2025, Inspectors described Walsall Council as a place where children were at the heart of. The council’s journey of continuous improvement started in 2017 and has since transformed into a service with a clear vision, clear priorities and a clear plan, all informed by the views of our staff and children. Staff are at the core of delivering great outcomes for children and young people in Walsall, which is underpinned by our Walsall Right 4 Children vision. The latest Ofsted inspection demonstrated that staff in children’s services are proud to work for Walsall Council and feel supported to do great work.
Ready to apply?
If you are passionate about using insight and evidence to improve services for children and families, we would love to hear from you.
For an informal discussion about the role, please contact David Wilson – Head of Service Improvement and Quality Assurance, by emailing [email protected]
View Job Description and Employee Specification
Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information.
We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time.
At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole – particularly your ‘Supporting Information’ – reflects your own voice.
Closing Date: 24th June 2026.
Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits . Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development.
We advertise vacancies because we want the best talent available. If that's you, we're waiting for your application.
Living in Walsall
Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.
Walsall Council is committed to Safer Recruitment.
To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.
Social Work Matters - Children's Social Worker Recruitment
Some of our children require a special kind of support: yours. Visit our microsite to find out more about joining Walsall Council as a Children's Social Worker.
