Customer experience manager Work, Jobs in Worle, Som (with Salaries)

Head of Operations
Berrys Coaches (Taunton) Ltd —Taunton
- £65,000 - £80,000 a year
- Full-time
- In-person
- Leadership
- Communication skills
Quick apply
Depot Manager
Elite Garages —Weston-super-Mare
- From £35,000 a year
- 8 hour shift
- Management
- Customer service
- Computer literacy
- Store discount
- Employee discount
Quick apply
Project Manager (for Global Events company)
Sector Global —Clevedon
- £30,000 - £35,000 a year
- Full-time
- Project management
- Presentation skills
- Organisational skills
- Free parking
- Work from home
Quick apply
3d
New Business Development Manager
Extruflex UK Ltd —Newport
- £38,000 - £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Free parking
- Work from home
Quick apply
Customer Success Manager (Legal SaaS)
Hoowla —Bristol
- £28,000 - £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
Quick apply
Claims/ Customer Experience Coordinator
BELFOR UK Ltd —Cwmbran
- £26,605 a year
- Full-time
- Microsoft Excel
- Customer service
- IT
- Annual leave
- Employee assistance programme
Quick apply
Deputy Head of Venues - Events
Cardiff Students Union —Cardiff
- £42,939 a year
- Full-time
- Hospitality
- Management
- First Aid Certification
- Employee discount
- Life insurance
Quick apply
6d
Territory Manager
AkzoNobel —Cardiff
- £33,000 - £44,000 a year
- Sales
- Organisational skills
- Communication skills
Quick apply
11d
General Manager
Acumen Logistics —Avonmouth
- £60,000 - £65,000 a year
- Full-time
- Management
- Business development
- Driving
- Free parking
Quick apply
Store Leader
Carbase —Weston-super-Mare
- Up to £70,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Annual leave
- Employee discount
Quick apply
Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
9d
Category Manager
TVS Supply Chain Solutions —Emersons Green
- Full-time
- Hybrid work
- Microsoft Office
- Negotiation
- Health & wellbeing programme
- Work from home
Quick apply
Golden Gate Amusements Team Member
Countgrade Limited —Weston-super-Mare
- £12.84 an hour
- Temporary
- Hospitality
- First Aid Certification
- In-person
Quick apply
12d
Operations Manager
Hotel Indigo Bath —Bath
- £45,000 - £50,000 a year
- Full-time
- Hotel
- Restaurant
- Hotel experience
- Employee assistance programme
- Referral programme
Quick apply
Customer Service Manager (Maternity Cover, Fixed Term)
Hello Bio Ltd —Bristol
- £32,000 - £37,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Flexitime
Quick apply
4d
Business Development Manager - Bristol
One Big Circle —Bristol
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Life insurance
- Sick pay
Quick apply
13d
Operations Manager
Crowcombe Court —Taunton
- £30,000 - £35,000 a year
- Full-time
- Hospitality
- Restaurant management
- Administrative experience
Quick apply
12d
Part Time Supervisor
Parsons Bakery Limited —Yatton
- £12.80 an hour
- Part-time
- Hospitality
- Customer service
- Supervising experience
- Store discount
- Employee discount
Quick apply
10d
Information Governance Manager
Somerset Bridge Group —Bristol
- Full-time
- Hybrid work
- Management
- Presentation skills
- Financial services
- Annual leave
- Referral programme
Quick apply
9d
Customer Service Representative - Bristol
Diligenta —Bristol
- £26,228 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply

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customer experience manager jobs near worle, som

Head of Operations

Berrys Coaches (Taunton) Ltd -
Taunton

Quick apply

Job details

Permanent | Full-time
£65,000 - £80,000 a year

Qualifications

Operations management
Leadership
Communication skills

Full job description

HEAD OF OPERATIONS

Berry’s Coaches (Taunton) Ltd

Taunton, Somerset

Closing date for applications is 27/6/26, successful candidates will be contacted by the 3/7/26 to arrange an innitial phone call and explain next steps.

Berry’s Coaches is an independent, employee-owned transport business with over 100 years of history and a strong reputation for delivering high-quality coach, bus and transport services across the South West and beyond.

Operating a diverse fleet across scheduled express services, private hire, UK and international tours and school contracts, the business is entering an ambitious new phase of operational development, cultural progression and long-term growth.

Following the company’s transition to an Employee Ownership Trust (EOT), we are seeking an experienced and capable Head of Operations to help lead the next stage of the company’s evolution.

This is a rare opportunity for the right individual to play a major role in helping modernise and professionalise operations within a long-established independent business, helping transition the company from a traditional family-run SME structure into a highly organised, well-managed and scalable employee-owned business positioned for ambitious future growth.

We are seeking somebody capable of strengthening operational structure, improving communication and accountability, developing managers and helping establish a high-performance, people-focused operational culture aligned with the long-term values of the business and its employee ownership model. A main focus of the role is developing a colaborative working and progressive culture.

The successful candidate will become part of the company’s Senior Leadership Team, reporting directly to the Managing Director and working closely with the Board to help shape the long-term operational direction and strategic development of the business. The role will involve regular attendance at board and management meetings, contributing directly to operational planning, business improvement and future growth and efficiency initiatives.

THE ROLE

This is a role focused on operational oversight, management, structure and strategic long-term operational development.

The role is less focused on day-to-day transport allocation and live operational control, and instead centred around:

Leadership
Operational accountability
Process and systems improvement
Organisation and planning
Communication
People development
Cultural evolution

Direct operational responsibility will include oversight of:

Engineering & workshops
Operational logistics
Driver management
Compliance
Overall operational communication & structure
Overall operational excellence

Direct line management responsibility for:

· Transport Managers

· Workshop Manager

· Fleet Supervisor

· Operations team

· Driver workforce

KEY RESPONSIBILITIES

Strengthen management systems to create structure, organisation and accountability across operational teams
Improve operational communication, coordination and forward planning
Improve operational standards, professionalism and presentation across the business
Ensure managers and supervisors complete tasks and responsibilities in a timely manner and to a high standard
Reduce reactive working practices through stronger systems, management controls and processes
Develop managers and supervisors to approach problems with a ‘can-do’ attitude and make confident, consistent and commercially sound decisions
Introduce and develop KPI reporting, operational performance measures and management visibility
Strengthen customer feedback systems and drive sustainable operational improvements based on customer insight and identified trends.
Maintain high standards of customer experience and satisfaction through effective leadership and oversight of all operational departments
Ensure Compliance with Health and Safety policies across operational departments
Lead positive cultural development across the business, helping establish clear behavioural expectations and professional standards, and driving engagement within an employee-owned and values-led environment.

ABOUT YOU

We are looking for a strong operational leader with excellent people-management and communication skills.

You will likely have significant experience within operational leadership environments and demonstrate:

Strong leadership and management capability
Experience leading operational, structural or cultural change
Ability to create structure, accountability and process improvement
Calm, professional and solutions-focused leadership style, with a ‘can-do’ attitude
Confidence managing people fairly, consistently and professionally
Strong written and verbal communication skills
Strong organisational capability
Ability to identify root causes and implement sustainable improvements
Experience developing managers and improving team standards
A modern approach to operations management and technology

Experience within bus, coach, haulage or logistic service sectors would be advantageous, but leadership capability, people-orientatation, operational mindset and cultural fit are considered more important than direct industry experience.

WHAT WE OFFER

Senior leadership opportunity within an established and ambitious independent business
Genuine opportunity to influence operational standards, culture and long-term business development and strategy
Employee ownership tax-free profit share
Potential future involvement within Employee Ownership Trust governance
Potential future development to board level position
Employee-owned business environment
Relocation support may be considered for the right candidate
Competitive remuneration package

Remuneration Package

· £65-80,000 annual salary

· Car allowance

· Performance linked annual bonus

LOCATION & HOURS

Taunton, Somerset

This role requires strong visibility within the business and operational flexibility where required.

Pay: £65,000.00-£80,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in worle, som

Head of Operations

Depot Manager

Project Manager (for Global Events company)

New Business Development Manager

Customer Success Manager (Legal SaaS)

Claims/ Customer Experience Coordinator

Deputy Head of Venues - Events

Territory Manager

General Manager

Store Leader

Customer Experience Manager

Category Manager

Golden Gate Amusements Team Member

Operations Manager

Customer Service Manager (Maternity Cover, Fixed Term)

Business Development Manager - Bristol

Operations Manager

Part Time Supervisor

Information Governance Manager

Customer Service Representative - Bristol

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