Customer relations manager Work, Jobs in Wormleighton, War (with Salaries)

Employee Relations Manager, Employee Experience & Relations UK&IE
Amazon UK Services Ltd. —Northampton
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Analysis skills
ER Manager
Helping Hands —Alcester
- Up to £65,000 a year
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
- Employee assistance programme
Quick apply
Lead Customer Experience Manager
Sainsbury's —Banbury
- From £36,250 a year
- Team management
- Retail management
- Leadership
- Employee discount
3d
Head of People & Culture
British Association for Counselling & Psychotherapy —Lutterworth
- £76,551 a year
- Full-time
- Hybrid work
- Project management
- Continuous improvement
- Human resources
7d
Customer Relations & Appeals Coordinator
Warwickshire County Council —Warwick
- £39,152 - £41,771 a year
- Full-time
- English
- Communication skills
- School
- Annual leave
- Employee discount
6d
Centre Head and Curriculum Manager
The Manufacturing Technology Centre —Coventry
- £57,000 - £70,000 a year
- Full-time
- Continuous improvement
- Travel
- Recruiting
Quick apply
Labour Relations Manager, Employee Experience & Relations UK&IE
Amazon UK Services Ltd. —Northampton
- Full-time
- Analysis skills
- Bachelor's degree
- Travel
16h
Employee Relations Advisor
Bright Horizons —Northampton
- Full-time
- Customer service
- Travel
- Human resources
- Employee discount
Quick apply
5h
Leisure Assistant
Hellidon Lakes Hotel —Daventry
- From £26,436.80 a year
- Full-time
- Hospitality
- Management
- Customer service
- Free parking
- Employee discount
Quick apply
6d
HR Case Manager - Field Based ( Nationwide travel)
Iceland —Banbury
- Full-time
- Databases
- Analysis skills
- Human resources
- Store discount
- Employee discount
Operations Manager
Millbrook Healthcare Group Ltd —Northampton
- £45,000 - £52,000 a year
- Full-time
- Analysis skills
- Contracts
- Leadership
- Employee discount
- Flexible schedule
Quick apply
2h
HR Officer
Dachser —Northampton
- Full-time
- Continuous improvement
- Conflict management
- Human resources
- Free parking
- Health & wellbeing programme
Quick apply
Recruitment & Onboarding Co-ordinator
Civic Recruitment Limited —Coventry
- £17.75 an hour
- Full-time
- Microsoft Office
- Administrative experience
- Continuous improvement
Quick apply
Customer and Trading Manager - Nightshift
Sainsbury's —Banbury
- From £31,700 a year
- Night shift
- Customer service
- Retail management
- Leadership
- Employee discount
8d
People Services Co-ordinator
Coventry City Council —Coventry
- £25,989 - £29,540 a year
- Human resources
- Organisational skills
- Communication skills
4d
HR Business Partner
DHL Supply Chain —Daventry
- Full-time
- Travel
- Human resources
- Communication skills
- Annual leave
Luxury Events Fundraising & Sales Manager
Globexpert Ltd. —Towcester
- From £20,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Google Suite
- Administrative experience
- Free parking
- Work from home
Quick apply
7d
Customer Fulfillment Manager (CFM) - Nuclear Market - M/F
Arabelle Services UK Ltd —Rugby
- Engineering
- Maintenance
- English
Quick apply
4d
Regional Sales Manager - APAC
SPX —Wappenham
- £102,000 - £200,000 a year
- Engineering
- Master's degree
- Business development
- Annual leave
Quick apply
Regional Sales Manager - Europe
SPX —Wappenham
- £123,000 - £190,000 a year
- Engineering
- Master's degree
- Business development
- Annual leave
Quick apply

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Employee Relations Manager, Employee Experience & Relations UK&IE

Amazon UK Services Ltd. -
Northampton

Apply Now

Job details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Word
Law
Stakeholder collaboration
Employee relations case handling
Stakeholder liaison
Employment law
Employee relations
Microsoft Office Suite
De-escalation techniques
Analysis skills
Bachelor's degree
Partnership building
Root cause analysis
Project leadership
Leadership
Communication skills
Analytics

Full job description

DESCRIPTION

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Employee Relations Manager position requires an individual who has significant employee relations experience, deep subject matter expertise, and strong leadership, communication and interpersonal skills. These competencies will enable the individual to work both independently to successfully manage a broad spectrum of ER issues and with employees and partners across Amazon’s wide geographic and cultural scope.

The central objectives of the Employee Relations Manager role in the UK & Ireland Field Employee Relations team are:

Ensure our organization’s treatment of every employee is fair, respectful, and consistent with our core business values, policies and objectives as we Strive to be Earth’s Best Employer.
To support that objective, this position’s responsibilities fall into proactive and reactive categories.
Partner with senior managers and People eXperiance & Technology (PXT – HR in other companies) teams to create and sustain positive employee relations programs and best practices
Experience facilitating employee listening sessions/focus group and designing and delivering training programs.
Experience working with large amounts of quantitative and qualitative data to identify root causes, recognize patterns, and develop creative, innovative solutions for complex problems and the ability to develop effective executive level messaging, reports and presentations to PXT and business leaders.
The individual will work proactively to enhance the employee experience by identifying and addressing employee concerns early, de-escalating and resolving workplace issues before they reach a level of criticality requiring reactive efforts.
The individual also will work as a project manager on proactive initiatives that improve employee relations and engagement.
On a reactive basis, the individual will undertake a significant amount of work on critical employee relations issues that are highly sensitive and typically can only be successfully completed with limited time.
Balancing time between proactive efforts and urgent-response

The position reports within the Employee Experience and Relations team at Amazon covering UK & Ireland. This is a full-time position that will require some travel, up to 30% of the time over the course of the year mainly in the UK and Ireland but occasionally in Europe. Due to the nature of the travel, the base location is flexible in UK.

Key job responsibilities

Conduct and oversee employee relations and vulnerability assessment programs
Analyze, diagnose, design, and revise people programs, policies, and practices to sustain positive employee relations
Define, Develop the existing arrangements for collective consultation and communication as required for the ongoing evolution of the business, in compliance with UK Employment Law and Amazon ER policies
Acts with sense of urgency, a bias for action, and with a desire to thrive in a dynamically growing environment.
Conduct reviews of employment policies to ensure they are aligned to Amazon’s objectives and compliant with employment law.
Take ownership, play a supporting role in significant ER projects
Participate in national and international projects.

BASIC QUALIFICATIONS

Experience in employee relations, labor relations, human relations or labor/employment law
Bachelor’s degree required; advanced degree, law degree, or other specialized training in employee relations.
Experience and solid understanding of UK employment and labor laws
Direct experience in managing ERB relationships or employee forums in UK consultation environments
Experienced with Microsoft Office Suite systems including, but not limited to, Word, Excel, and PowerPoint

PREFERRED QUALIFICATIONS

Strong interpersonal and persuasion skills, enabling individual to establish partnerships and work collaboratively across management levels and personalities to influence senior leadership, stakeholders, peers and employees at all levels across a large, dispersed and culturally diverse organization.
Proven problem solving and analytical skills in an ambiguous environment with the capacity to work autonomously to manage competing priorities simultaneously while driving projects to closure.
Demonstrated ability to successfully navigate complex, international organizational structures.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

customer relations manager jobs in wormleighton, war

Employee Relations Manager, Employee Experience & Relations UK&IE

ER Manager

Lead Customer Experience Manager

Head of People & Culture

Customer Relations & Appeals Coordinator

Centre Head and Curriculum Manager

Labour Relations Manager, Employee Experience & Relations UK&IE

Employee Relations Advisor

Leisure Assistant

HR Case Manager - Field Based ( Nationwide travel)

Operations Manager

HR Officer

Recruitment & Onboarding Co-ordinator

Customer and Trading Manager - Nightshift

People Services Co-ordinator

HR Business Partner

Luxury Events Fundraising & Sales Manager

Customer Fulfillment Manager (CFM) - Nuclear Market - M/F

Regional Sales Manager - APAC

Regional Sales Manager - Europe

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