Customer experience leader Work, Jobs in Worstead, Nfk (with Salaries)

Disability Rights Adviser
Equal Lives —Norwich
- £26,357.15 - £28,634.93 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Health & wellbeing programme
- Sick pay
Quick apply
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Norwich
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Assistant General Manager
The Plough Inn —Norwich
- £35,000 - £40,000 a year
- Full-time
- Hospitality
- Customer service
- Hotel
- Free parking
Quick apply
11d
Customer and Trading Manager - Online
Sainsbury's —Norwich
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
Regional Head of Supported Living Operations
Sanctuary Group —Norwich
- £71,155.30 a year
- Full-time
- Project management
- Continuous improvement
- Driving
- Annual leave
- Employee assistance programme
Quick apply
9d
Executive Assistant
Norfolk County Council —Norwich
- £26,000 - £34,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- SharePoint
- Employee discount
- Gym membership
Customer Service Manager - Rackheath
Angling Direct —Rackheath
- From £40,000 a year
- Customer service
- Leadership
Quick apply
WROL Operations Support Manager
Anglian Water Services Ltd —Norwich
- £50,000 a year
- Full-time
- Management
- Communication skills
11d
Concession Manager
Rodd&Gunn UK Ltd —Norwich
- £14 - £15 an hour
- Management
- Sales
- In-person
- Employee discount
Quick apply
Case worker
Norwich City Council —Norwich
- £36,363 - £39,152 a year
- Call to connect
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
7d
Insurance Adviser
ALAN BOSWELL GROUP LIMITED —Norwich
- £25,000 - £32,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Annual leave
- Life insurance
Quick apply
3d
Private Rented Sector Compliance Officer
North Norfolk District Council —Cromer
- £29,540 - £32,597 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Free parking
- Employee assistance programme
9d
Weighbridge Administrator
EMR Group —Lenwade
- Full-time
- IT
- Annual leave
Quick apply
Furniture & Craft Emporium Manager
Big C Cancer Charity —Wymondham
- £26,680 - £29,442 a year
- Weekend availability
- Warehouse experience
- IT
- In-person
- Employee assistance programme
- Sick pay
Quick apply
Business Systems Support Officer
Serco Plc —Norwich
- £27,945 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
6d
Rotary Operations and Sales Officer
SaxonAir Charter Limited —Norwich
- £12.60 an hour
- Weekend availability
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
6d
Private Rented Sector Compliance Officer
NNDC —Cromer
- £29,540 - £32,597 a year
- Hybrid work
- Customer service
- Communication skills
- Free parking
- Employee assistance programme
9d
Management - Management Trainee
Schuh —Norwich
- Full-time
- Management
- Customer service
- Supervising experience
- Relocation assistance
- Employee assistance programme
Hire and Sales Coordinator
GAP Group —Norwich
- Full-time
- Microsoft Outlook
- Sales
- Customer service
10d
Customer Representative - Wymondham
Nationwide Building Society —Wymondham
- From £26,500 a year
- Full-time
- Customer service
- Banking
5d

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Disability Rights Adviser

Equal Lives
Norwich

Quick apply

Job details

Full-time
£26,357.15 - £28,634.93 a year

Benefits

Casual dress
Health & wellbeing programme
Cycle to work scheme
Company pension
Sick pay

Qualifications

Customer service
Microsoft Office
IT
Leadership

Full job description

Job Role: Disability Rights Adviser

Reporting to: Disability Rights Advice Team Leader

Salary: £25,877.80 pro rata rising to £26,357.15 per annum pro rata after successful probation

Hours and working pattern: 22.5 hours per week 08:30 - 16:30 Tuesday/Wednesday/Thursday (flexibility can be discussed at interview)

Location: Equal Lives main office and in the community

Purpose of the role:

To provide information, advice and guidance about disability related issues to our clients and members, focussing mainly on our contracted work in Norfolk
To facilitate group support sessions for clients and members to receive information and advice
Promote and grow Equal Lives’ charity membership

Principal tasks:

Provide information and advice to clients and members via telephone, e-mail, or in a group setting (face to face and online)
Organise, facilitate and chair group advice sessions with clients
Log client interactions on our Charity Log system, ensuring accurate data recording to support reporting and contribute to reports as required, as well as adhering to GDPR.
Keep up to date with changes to disability related legislation e.g. The Care Act
Gather information on client and member views, using these insights to guide service and organisation wide developments in a user-led way

General Tasks:

· Always work within Equal Lives’ policies and procedures

· Work closely with colleagues to ensure that Equal Lives’ services are of the highest possible standards

· Work in a professional way, upholding boundaries

· Work in a way which is empathic and non-judgemental

· Empower clients and members, and undertake all duties guided by independent living philosophy and social model of disability

· Take part in supervision, team and other meetings as required

· Participate in open days, conferences and other events as required

· Provide cover for colleagues and undertake other appropriate duties as required

Key characteristics

Person Specification: Disability Rights Adviser

Key characteristics

Have an understanding or lived experience of disabling barriers and/or the Social Model of Disability 

Commitment to equality of opportunity and empowerment of disabled people

Proven experience in an advice role or similar, preferably in the charity sector

Experience assisting people in complex situations who may find communication challenging

Personable and have excellent customer service skills

Ability to work well independently and as part of a team

Ability to organise and manage conflicting priorities within own and team’s workload

Feel passionately about the ethos of Equal Lives and work towards our desired outcomes  

Significant experience of working with IT, including Office 365 – Word, Excel and Teams

Experience of facilitating group sessions e.g. chairing meetings or delivering training

Proven ability to meet or exceed targets

Personal experience of disability

Job Type: Full-time

Pay: £26,357.15-£28,634.93 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
Health & wellbeing programme
Sick pay

Application question(s):

Do you understand that to have your application considered, you will need to complete the application pack?
Do you have experience providing advice?

Work Location: In person

Quick apply

Refine Your Search

customer experience leader jobs in worstead, nfk

Disability Rights Adviser

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Assistant General Manager

Customer and Trading Manager - Online

Regional Head of Supported Living Operations

Executive Assistant

Customer Service Manager - Rackheath

WROL Operations Support Manager

Concession Manager

Case worker

Insurance Adviser

Private Rented Sector Compliance Officer

Weighbridge Administrator

Furniture & Craft Emporium Manager

Business Systems Support Officer

Rotary Operations and Sales Officer

Private Rented Sector Compliance Officer

Management - Management Trainee

Hire and Sales Coordinator

Customer Representative - Wymondham

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