Customer support coordinator Work, Jobs in Worstead, Nfk (with Salaries)

Customer Operations & Application Support Coordinator
Primary Care IT Ltd. —Norwich
- £26,000 - £32,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Free parking
Quick apply
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Ashtons Legal —Norwich
- Customer service
- Microsoft Office
- Communication skills
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BarrattDevelopments —Norwich
- Weekend availability
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Diamond Kitchens Norfolk Ltd —Fakenham
- £12.71 - £15.00 an hour
- Part-time
- Sales
- Social media management
- Customer service
- Employee discount
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Customer Operations & Application Support Coordinator

Primary Care IT Ltd.
Norwich

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Job details

Permanent | Full-time
£26,000 - £32,000 a year

Benefits

Free parking
Casual dress
Company pension
On-site parking

Qualifications

Customer service
Software deployment
Customer support
Application support
SaaS
Communication skills

Full job description

Norwich, Norfolk | Full-Time | Office-Based

Salary: £26,000 – £32,000 depending on experience
Hours: Monday–Friday, either 8am–4pm or 9am–5pm

About Us:

Primary Care IT supports GP practices and NHS organisations through the delivery of healthcare software solutions, operational support services, and clinical system resources.

We are looking for a proactive, highly organised, and customer-focused individual to join our Norwich-based team.

This is a varied role combining customer support, SaaS application support, deployment coordination, onboarding activities, and operational service delivery.

You will act as a first point of contact for GP practices and healthcare organisations using Primary Care IT solutions, helping investigate support requests, troubleshoot issues using structured processes, coordinate deployments, and ensure customers receive clear and timely updates throughout.

The role includes first-line investigation and troubleshooting of support tickets relating to Primary Care IT software solutions, escalating more complex issues to senior technical and development teams where required.

This is not a traditional infrastructure or hardware IT support role. We are particularly interested in candidates with strong customer service, SaaS support, service delivery, onboarding, coordination, or operational support experience who are confident learning systems and processes.

Key Responsibilities

Manage customer support tickets and operational service requests
Provide first-line investigation and troubleshooting for customer issues
Coordinate resolutions with senior technical and development teams
Provide professional and timely updates to customers
Coordinate onboarding and deployment activities for GP practices and NHS organisations
Carry out guided system setup and configuration activities using documented processes
Maintain accurate operational records and documentation
Monitor and manage multiple customer activities and priorities simultaneously
Support customers throughout deployment and onboarding processes
Ensure a high standard of customer service and communication at all times

Essential Skills

Excellent customer service and communication skills
Strong organisational and coordination abilities
Ability to investigate issues and follow structured troubleshooting processes
Ability to manage multiple priorities and workloads simultaneously
Strong attention to detail and problem-solving skills
Confidence using software systems and operational processes
Ability to provide clear, professional, and timely customer updates
Proactive and professional approach to workload management

Desirable Experience

SaaS or application support experience
Customer support, service delivery, or customer operations experience
Experience working with ticketing or case management systems
Onboarding or deployment coordination experience
Experience working with GP practices, NHS organisations, or healthcare software
Knowledge of EMIS Web, TPP SystmOne, or Medicus

What We Offer

Supportive and friendly team environment
Full training provided
Opportunity to develop within healthcare technology and SaaS operations
Varied and customer-focused role
Career progression opportunities
Exposure to NHS and primary care environments
Opportunity to work closely with innovative healthcare software solutions

If you enjoy working with customers, solving problems, coordinating activities, and delivering a high-quality service within a fast-paced environment, we’d love to hear from you.

How to Apply

Please apply with your CV.

Pay: £26,000.00-£32,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

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customer support coordinator jobs in worstead, nfk

Customer Operations & Application Support Coordinator

Client Support Coordinator - Residential Conveyancing, Norwich (office based role)

Sales Development Co-ordinator

Kitchen showroom and Marketing Coordinator

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