Customer service coordinator Work, Jobs in Worthing, Wsx (with Salaries)

Co-ordinator & Call Handler
BMTS —Lancing
- £25,500 - £30,000 a year
- 8 hour shift
- Computer literacy
- Analysis skills
- Computer skills
- Free parking
- Health & wellbeing programme
Quick apply
3h
Customer Service Coordinator
Dolby Vivisol —Crawley
- £24,880 a year
- Part-time
- Computer literacy
- Data entry
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
1d
Customer Service Coordinator - FTC
Gunnebo Entrance Control GmbH —Maresfield
- Temporary
- Communication skills
1d
Group Sales and Business Development Co-ordinator
Weald & Downland Living Museum —Chichester
- £26,390 a year
- Part-time
- Business development
- Travel
- In-person
- Free parking
- Store discount
Quick apply
Customer Service Coordinator - FTC
Gunnebo Entrance Control —Maresfield
- £24,800 - £25,500 a year
- Temporary
- Hybrid work
- Communication skills
Quick apply
Sales Support Coordinator
K V Manufacturing Ltd —Burgess Hill
- Up to £27,000 a year
- Full-time
- CRM software
- Merchandising
- Maths
- Free parking
- Health & wellbeing programme
Quick apply
4d
Facilities Coordinator
CBRE —Burgess Hill
- Full-time
- Maths
- Continuous improvement
- Communication skills
11d
Hire & Sales Coordinator
GAP Group —Lewes
- Full-time
- Organisational skills
- Communication skills
Sales Operations Coordinator
Motorway —Brighton
- Full-time
- Employee assistance programme
Quick apply
Patient Services Coordinator / Call Handler
Medical Imaging Partnership —Crawley
- Full-time
- Organisational skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
2d
Apprentice Hire & Sales Coordinator
GAP Group —Lewes
- £16,224 - £17,860 a year
- Full-time
- Sales
- Computer skills
- Communication skills
- Annual leave
10d

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customer service coordinator jobs near worthing, wsx

Co-ordinator & Call Handler

BMTS
Lancing

Quick apply

Job details

Permanent | Full-time
£25,500 - £30,000 a year
3 hours ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Cycle to work scheme
Company pension
Employee assistance programme
Private medical insurance
Employee discount
On-site parking

Qualifications

Customer service call handling
Driving Licence
Inbound customer enquiry call handling
Computer literacy
Logistics
Dispatching
Analysis skills
Transportation management systems
Computer skills
Transport scheduling
Dispatch experience

Full job description

About the Role

BMTS is a specialist medical courier company working closely with the NHS to deliver urgent blood, pathology samples, and life-saving medical items 24/7. Our work is fast-paced, time-critical, and genuinely meaningful — and we’re looking for someone to join our control room team to help make it all happen.

As a Co-ordinator & Call Handler, you’ll be on the frontline of our operations, answering calls from hospitals, booking jobs into the system, and dispatching our drivers in the most efficient and time-sensitive way. You’ll be the calm in the chaos, making sure our service runs smoothly and patients get what they need, when they need it.

What You’ll Be Doing

Answering incoming calls from NHS hospitals and healthcare sites.
Logging job details into our system and assessing urgency.
Dispatching jobs to drivers across the South East using our tracking & routing software.
Monitoring job progress and reacting quickly to delays, traffic, or issues.
Participating in the out-of-hours on-call rota to maintain emergency response coverage.
Coordinating with senior on-call managers when needed for escalations.
Keeping accurate handover notes and supporting the wider ops team.

What We’re Looking For

Location Requirement: You must live within a 30-minute drive of our office in Worthing, West Sussex to meet our strict SLA response times during on-call duties.
Driving Licence: Full Manual UK Driving Licence required, as on-call duties may involve driving to site or responding directly to hospitals.
Someone with a great telephone manner who can stay calm under pressure.
Strong multi-tasker who enjoys solving problems and thinking on their feet.
Experience in logistics, dispatch, NHS call handling, customer service or similar is ideal, but full training will be given.
Confident with basic tech (we’ll train you on our systems).
Happy to work shifts, including weekends and on-call as part of a rota.

Shifts & Pay

Full-time: 37.5 hours per week.
Daily Shift Pattern: Standard 8.5-hour shifts (7.5 working hours + 1-hour unpaid lunch break).
Roster Window: Shifts are scheduled on a rota between 08:00 and 21:00 (Mon-Fri) and 09:00-17:30 (Weekends/Bank Holidays).
On-call: Out-of-hours coverage required as part of a rota (paid at enhanced rates).
Salary: £25,500 - £30,000 depending on experience.
Bonus scheme in place for hitting key SLA and performance targets.

Perks & Benefits

24/7 Employee Assistance Programme for personal support and wellbeing.
Free health cover with cashback on dental, optical, and GP appointments.
Paid birthday leave
Quarterly team bonus scheme.
Supportive, down-to-earth team where your work really matters.
Social team events

Why BMTS?

You’ll be joining a company that genuinely makes a difference. We help the NHS deliver urgent blood and sample work across the UK every day, and you’ll be right at the heart of that. No two days are ever the same, and the work you do will directly impact patients, hospitals, and frontline staff.

Job Types: Full-time, Permanent

Pay: £25,500.00-£30,000.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

customer service coordinator jobs in worthing, wsx

Co-ordinator & Call Handler

Customer Service Coordinator

Customer Service Coordinator - FTC

Group Sales and Business Development Co-ordinator

Customer Service Coordinator - FTC

Sales Support Coordinator

Facilities Coordinator

Hire & Sales Coordinator

Sales Operations Coordinator

Patient Services Coordinator / Call Handler

Apprentice Hire & Sales Coordinator

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