Head of customer service Work, Jobs in Worthing, Wsx (with Salaries)

Customer Support Executive (supporting USA customers)
CILS International —Worthing
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
Director of People & Culture
Caremark Limited —Worthing
- Up to £75,000 a year
- Full-time
- Hybrid work
- Human resources
- Free parking
- Annual leave
Quick apply
Assistant Operations Manager
Ben's Gutters Commercial Ltd —Forest Row
- £29,000 - £33,000 a year
- Full-time
- Customer service
- Computer literacy
- English
Quick apply
13d
Deputy Manager - Brighton
Whittard of Chelsea —Brighton
- Full-time
- Leadership
- Store discount
- Employee discount
Quick apply
Team Leader - Property Management
LRG —Worthing
- £35,000 a year
- Monday to Friday
- Hybrid work
- Organisational skills
- Leadership
- Time management
- Employee discount
Quick apply
Warehouse Operative - Nights
Bidfood —Lancing
- Night shift
- Employee discount
7d
Compliance Manager
Bet Tom Ltd —Uckfield
- From £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Supervising experience
Quick apply
9d
Incident Verification Controllers - Nights
Lanes Group —Worthing
- Up to £30,000 a year
- Full-time
- Analysis skills
- Phone etiquette
- Communication skills
Quick apply
4d
Director of Marketing
Caremark Limited —Worthing
- £80,000 a year
- Full-time
- Hybrid work
- Marketing
- Master's degree
- Bachelor's degree
- Free parking
- Annual leave
Quick apply
Head of Transport Policy and Projects
Brighton & Hove City Council —Hove
- £68,949 - £75,505 a year
- Full-time
- Presentation skills
- Contracts
- AI
- Employee assistance programme
- Employee discount
11d
Head of Asset Management
YMCA DownsLink Group —Hove
- £62,025 a year
- Full-time
- Microsoft Office
- Contracts
- Communication skills
13d
Head Chef
David Lloyd Clubs —Hassocks
- £17.50 an hour
- Employee discount
8d
Group Head of Data Protection
1st Central —Haywards Heath
- From £100,000 a year
- Analysis skills
- Project management
- No degree
Conversion Services Director
Fresh Egg —Worthing
- Full-time
- Social media management
- Presentation skills
- In-person
- Work from home
- Sick pay
Quick apply
Property Services Panel Manager
Estatesearch Ltd —Burgess Hill
- £45,000 a year
- Full-time
- CRM software
- Microsoft Outlook
- Sales
- Health & wellbeing programme
- Work from home
Quick apply
4d
Sous Chef
Schnitzel &Co —Worthing
- £26,000 - £29,000 a year
- Full-time
- Serving
- Hospitality
- Customer service
Quick apply
Team Leader
HF Holidays —Storrington
- £13.21 an hour
- Weekend availability
- Customer service
- Hotel
- Leadership
- Employee discount
Quick apply
6d
Education Support Worker CiC
Brighton & Hove City Council —Portslade
- £34,434 - £39,152 a year
- Full-time
- Presentation skills
- Travel
- AI
International Wholesale Manager
Lucy and Yak —Brighton
- £50,000 - £55,000 a year
- Business development
- Negotiation
- Employee discount
12d
Head Chef
Flaming Grill - BRA_103 —Goring by Sea
- Full-time
- Kitchen experience
- Employee assistance programme
- Employee discount
Quick apply
11d

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Customer Support Executive (supporting USA customers)

CILS International -
Worthing

Quick apply

Job details

Permanent | Full-time

Benefits

Free parking
Casual dress
Annual leave
Company pension
Company events
Private medical insurance
Life insurance
Sick pay
On-site parking

Qualifications

Microsoft Word
CRM software
Microsoft Outlook
Sales
Customer service
Microsoft Office
Administrative experience
B2B sales
Phone etiquette
Communication skills

Full job description

Customer Support Executive (USA Territory)

About Us:

We are the world’s leading manufacturer of highly durable identification labels, trusted by over 15,000 industrial and laboratory customers globally.

Our labels are found on vaccines for global biotech companies, deep-sea oil platforms, the International Space Station, satellites, Formula 1 cars, and much more. Our customers include some of the world’s most respected blue-chip organisations across industries such as Aerospace, Military & Defence, Electro/Mechanical Equipment Manufacturing, Telecommunications, Automotive, Government, Clinical Laboratories, and Hospitals.

The Opportunity:

We have a fantastic opportunity for a Customer Support Executive to join our team and provide administrative support to our growing base of American customers. This is a UK office based role (Worthing, West Sussex), working American East Coast hours to align with our customers’ working day.

You will play a critical role in supporting our sales team and ensuring a seamless customer experience.

Key Responsibilities:

Handling and/or fielding inbound calls and emails to the team.
Input new leads, enquiries, and cases into our CRM system with accuracy.
Maintain accurate and up-to-date customer records.
Provide pricing for repeat quotes and order requests.
Processing all customer orders on our CRM system.
Proactively guide customers from order receipt to artwork/format approval.
Respond to requests for certifications, compliance information, and delivery updates.
Ensure an exceptional customer experience is consistently delivered.
Manage reminder emails based on customer reorder forecasts.
Oversee our automated dunning process and escalate debt concerns when necessary.

Please note: This is an administration-focused, process-driven role.

What We’re Looking For:

Proven customer service experience in a B2B sales environment.
Strong administrative skills and attention to detail are essential.
Ability to work at pace with precision and accuracy.
Excellent written and verbal communication skills across Teams, email, and phone.
Collaborative team player who thrives in a supportive environment.
Previous experience of working with a CRM system is beneficial.
Highly organised with the ability to prioritise tasks in a busy setting.

A CILS Customer Support Executive is one of three important roles in each sales territory, working closely with the Customer Partnership Manager and Business Development Manager. Together, you’ll ensure revenue growth and deliver our ‘No Fail Commitment’ through ‘Complete Customer Care’.

Due to the collaborative nature of our working environment, the role is 100% office-based at our Worthing Head Office.

Working Hours

Monday to Thursday: 12:00pm – 9:00pm
Friday: 12:00pm – 6:00pm

What You’ll Receive

In addition to working in a forward-thinking and supportive team environment, you’ll receive a competitive benefits package that includes:

25 days annual leave
Private medical insurance
Life insurance
Contributory pension scheme
Contemporary break-out area
Free on-site parking

Additional perks:

Casual dress code
Company events

Our Values

We are innovators and leaders in durable label technology, continually pushing boundaries to solve our customers’ most complex challenges. We take ownership of our work, collaborate closely, and never compromise on quality. Just like our labels, our customer relationships are built to last.

If you’re passionate about delivering exceptional support and being part of a high-performing team, we’d love to hear from you.

Job Types: Full-time, Permanent

Benefits:

Company events
Company pension
Free parking
Life insurance
On-site parking
Private medical insurance
Sick pay

Application question(s):

This is a full time position, located on-site at our Worthing head office. Are you OK with a full-time office based role?
Are you happy to work American East Coast hours?

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in worthing, wsx

Customer Support Executive (supporting USA customers)

Director of People & Culture

Assistant Operations Manager

Deputy Manager - Brighton

Team Leader - Property Management

Warehouse Operative - Nights

Compliance Manager

Incident Verification Controllers - Nights

Director of Marketing

Head of Transport Policy and Projects

Head of Asset Management

Head Chef

Group Head of Data Protection

Conversion Services Director

Property Services Panel Manager

Sous Chef

Team Leader

Education Support Worker CiC

International Wholesale Manager

Head Chef

I want to receive the latest job alerts for head of customer service in worthing, wsx

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