Senior director of operations Work, Jobs in Worthing Bn11 (with Salaries)

Sr.Dir,Patient Experience
Franciscan Children's —Brighton
- £140,649.60 - £225,024.80 a year
- Full-time
- Hybrid work
- Driving
- Leadership
Operations / Service Director
Telecom Acquisitions Ltd. —Horsham
- Up to £90,000 a year
- Full-time
- Continuous improvement
- AI
- Leadership
- Free parking
- Employee discount
Quick apply
SAP Engagement Director
Capgemini —Worthing
- Hybrid work
- ERP systems
- Leadership
Director, Strategic Sourcing
Thermo Fisher Scientific —Horsham
- Full-time
- English
- Analysis skills
- Bachelor's degree
- Work from home
Registered Area Manager for Supported Living
Independent Lifestyles —Lancing
- £50,000 a year
- Full-time
- Continuous improvement
- Mentoring
- In-person
- Sick pay
Quick apply
1d
Head of Communications and Engagement
Cranleigh School —Cranleigh
- £65,000 - £75,000 a year
- Full-time
- School
Director, Operations Lead - Private-Public Partnership (Tolling)
CSL Vifor —Haywards Heath
- Full-time
- Hybrid work
- Databases
- Business development
- Project management
14d
Senior Manager, Group Business Applications
Collinson —Haywards Heath
- Hybrid work
- Customer service
- Microsoft Office
- Hotel
Head of Finance
Everyman Driving Experiences —Dunsfold
- £40,000 - £55,000 a year
- Full-time
- Budgeting
- In-person
- Leadership
- Employee discount
Quick apply
7d
Business Insights (BI) - Maternity
University Hospitals Sussex NHS Foundation Trust —Worthing
- £57,528 - £64,750 a year
- Full-time
- Team management
- Training & development
- Leadership
6d
Transport Manager
PJ Cole (Southern) Ltd —Godalming
- £50,000 - £60,000 a year
- Full-time
- Continuous improvement
- Team management
- Conflict management
- Annual leave
- Employee assistance programme
Quick apply
2d
Compliance Manager
American Express —Brighton
- Full-time
- Microsoft Powerpoint
- Master's degree
- Project management
- Life insurance
2d
Nursery Manager
Seasons Nursery —Worthing
- £16 - £18 an hour
- Overtime
- Childcare
- Management
- In-person
- Annual leave
Quick apply
Personal Assistant to Directors
Clarke Gammon —Haslemere
- Up to £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Writing skills
Quick apply
1d
Centre Operations Manager (part-time)
Land Securities —Brighton
- Part-time
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
5d
Chief Strategy Officer
Cranleigh School —Cranleigh
- Full-time
- Management
- IT
- School
2d
Health and Safety Manager
Brighton & Hove City Council —Brighton
- £44,075 - £47,181 a year
- Full-time
- Presentation skills
6d
Student Vet Nurse
DNAVetcare —Worthing
- Up to £30,000 a year
- Full-time
- Nursing
2d
Delivery Traffic Manager
Wiley —Bognor Regis
- £40,200 - £57,533 a year
- Full-time
- Organisational skills
- Communication skills
Project Coordinator - Brighton
Construo —Brighton
- £28,000 - £36,000 a year
- Full-time
- Microsoft Excel
- Organisational skills
- Construction experience

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Sr.Dir,Patient Experience

Franciscan Children's -
Brighton

Apply Now

Job details

Full-time
£140,649.60 - £225,024.80 a year

Qualifications

Driving
Leadership

Full job description

85917BR

Operations

Job Posting Description

The Senior Director of Patient Experience is responsible for establishing and leading the organization's enterprise-wide patient and family experience strategy. This role serves as a strategic leader and change agent, partnering with executive leadership, clinical and operational teams, patients, families, and community stakeholders to advance a culture of exceptional service, compassion, engagement, and patient-centered care.

The Senior Director oversees the development, implementation, and evaluation of programs, initiatives, and organizational standards that improve patient, family, and caregiver experiences across all care settings. The role is accountable for driving measurable improvements in patient experience outcomes, fostering a culture of service excellence, and ensuring that the voice of the patient and family is integrated into organizational decision-making.

Reporting to the Chief Nursing Officer, SVP Patient Care Operations, the Senior Director provides enterprise leadership and collaborates across departments, service lines, and affiliate organizations to ensure a consistent and exceptional experience for patients and families.

Duties Notice

The statements below describe the essential duties of the person or persons assigned to this job. They are not intended as an exhaustive list of all job duties and responsibilities.
In the event of a public health emergency, you may be asked to assume additional duties in other areas of the organization if needed.

Strategic Leadership
- Develop and execute comprehensive, hospital-wide patient experience strategy, aligned with organizational mission, values, and quality goals.
- Build outpatient/staff experience, and volunteer services programs from the ground up.
- Serve as the organization’s subject matter expert for patient- and family-centered care practices across departments.
- Lead the development of long-term goals, performance measures, and initiatives designed to improve patient experience outcomes.
- Provide direct leadership, supervision, and professional development for patient experience–related staff and programs, fostering accountability, collaboration, and continuous improvement.
- Patient & Family Engagement
  - Direct the design, implement, and evaluation of patient experience initiatives across inpatient, outpatient, and community-based programs.
  - Ensure alignment of patient experience efforts across clinical, operational, and support departments.
Measurement & Improvement
- Oversee patient experience measurement frameworks including surveys (e.g., HCAHPS or pediatric equivalents), real-time feedback tools, and qualitative insights.
- Lead performance improvement teams and collaborate with quality, safety, and clinical leaders to ensure action planning and follow-through
- Leadership and Organizational Development
  - Build and lead a high-performing patient experience team focused on innovation, collaboration, and continuous improvement.
  - Promote organizational accountability for service excellence through education, coaching, and leadership development.
- Collaboration & Influence
- Serve as a strategic partner to departments such as Quality, Safety, Nursing, Social Work, Child Life, Spiritual Care and Diversity, Equity & Inclusion to integrate experience-enhancing best practices.

Status

Full-Time

Regular, Temporary, Per Diem

Regular

Standard Hours per Week

Pay Range

$140649.60-$225024.80 Annual

Office/Site Location

Brighton

Job Posting Category

Administration, Management

Remote Eligibility

Part Remote/Hybrid

Apply Now

Refine Your Search

senior director of operations jobs in worthing bn11

Sr.Dir,Patient Experience

Operations / Service Director

SAP Engagement Director

Director, Strategic Sourcing

Registered Area Manager for Supported Living

Head of Communications and Engagement

Director, Operations Lead - Private-Public Partnership (Tolling)

Senior Manager, Group Business Applications

Head of Finance

Business Insights (BI) - Maternity

Transport Manager

Compliance Manager

Nursery Manager

Personal Assistant to Directors

Centre Operations Manager (part-time)

Chief Strategy Officer

Health and Safety Manager

Student Vet Nurse

Delivery Traffic Manager

Project Coordinator - Brighton

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