Customer experience leader Work, Jobs in Wotton Underwood, Bkm (with Salaries)

Kiosk Manager at Humble Crumble, Bicester Village (Full-Time)
Humble Crumble —Bicester
- £38,000 a year
- Full-time
- Hospitality
- Management
- Customer service
- Health & wellbeing programme
- Annual leave
Quick apply
9d
Service Advisor (Golf & Turf)
Farol Ltd. —Thame
- £32,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- IT
- Employee discount
Quick apply
9d
Finance Onboarding Coordinator
Farol Ltd. —Thame
- £28,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick apply
6d
Commercial Hospitality & Events Manager
Sodexo —Abingdon
- £45,000 a year
- Weekend availability
- Hospitality
- Communication skills
- School
- Free parking
Quick apply
10d
Technical Complaints Handler
NHBC —Milton Keynes
- £39,000 - £42,000 a year
- Hybrid work
- IT
- In-person
- Communication skills
- Annual leave
- Employee discount
7d
Head of Manufacturing Operations
Lunaz Tech Ltd —Towcester
- £65,000 - £80,000 a year
- Full-time
- Management
- Microsoft Office
- In-person
- Referral programme
Quick apply
Extended Warranty & Service Contracts Coordinator
Farol Ltd. —Thame
- £32,000 - £32,500 a year
- Full-time
- ERP systems
- Microsoft Office
- Administrative experience
- Health & wellbeing programme
- Employee discount
Quick apply
2d
Duty Manager
Leisure Solutions Community Trust —Aylesbury
- £27,000 a year
- Weekend availability
- Hybrid work
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
13d
Sheltered Housing Team Leader
Milton-Keynes-Council —Milton Keynes
- £37,280 - £41,771 a year
- Microsoft Word
- Microsoft Excel
- Supervising experience
- Annual leave
- Employee discount
Service Colleague (Express)
ASDA —Thame
- £13.10 an hour
- Part-time
- Employee assistance programme
- Employee discount
3d
Scheduling Manager
Securitas UK —Milton Keynes
- £35,000 a year
- Full-time
- Organisational skills
- IT
- Communication skills
- Employee discount
Quick apply
14d
Senior Leader, Project Management – Commercial Excellence
Cytiva —Little Chalfont
- £135,000 - £160,000 a year
- Full-time
- Engineering
- Bachelor's degree
- Travel
- Annual leave
Operating Theatre Manager
The Royal Buckinghamshire Hospital —Aylesbury
- From £55,000 a year
- Full-time
- Management
- Supervising experience
- Human resources
- Free parking
- Store discount
Quick apply
Head of Insights
Dominos —Milton Keynes
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Flexible schedule
Project Manager
Valda Energy —Bicester
- £35,000 - £45,000 a year
- Project management
- Agile
- IT
- Annual leave
- Employee assistance programme
Assistant Store Manager
Sahara —Marlow
- £14 an hour
- Part-time
- Management
- Sales
- Merchandising
- Store discount
- Employee discount
Quick apply
6d
Process Scale-up Lead
Eligentis —Kidlington
- £40,000 - £65,000 a year
- Full-time
- AutoCAD
- System design
- Maths
Quick apply
6d
Vehicle Collection and Delivery Driver Team Leader
Motofix Accident Repair Centres —High Wycombe
- Up to £33,781.40 a year
- Overtime
- Driving
- IT
- In-person
- Annual leave
- Life insurance
Quick apply
6d
Key Leader | Bicester Village
Lululemon —Bicester
- Weekend availability
- Management
- Sales
- Supervising experience
- Annual leave
- Employee discount
Room Leader
Grandir UK —Milton Keynes
- £27,456 - £29,552 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
14d

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Kiosk Manager at Humble Crumble, Bicester Village (Full-Time)

Humble Crumble
Bicester

Quick apply

Job details

Full-time
£38,000 a year
9 days ago

Benefits

Health & wellbeing programme
Annual leave
Discounted or free food
Company events
Employee discount

Qualifications

Hospitality
Management
Customer service
Baking
Level 2 Food Hygiene Certificate
Profit & loss
Organisational skills
Food Hygiene Certificate
Level 3 Food Hygiene Certificate
Leadership
Restaurant experience
Communication skills
Kitchen experience

Full job description

Location: On-site at Humble Crumble Bicester Village
Salary: £38,000 + tips & bonus
Reports To: Operations Team
Job Type: Full-Time
Summary of Role

To lead our busy Bicester Village kiosk. Your role is to train, support, and be a role model for how to work within the kiosk - ensuring that customer service, hygiene, and Humble Crumble standards are consistently met.

Who we are:

Humble Crumble is a crumble bakery - the first of its kind. We currently have five bakeries and are looking to expand across the UK. We are a high-growth company that changes quickly and is always looking to be the best in our industry. We pride ourselves on focusing on one thing so that we can be the best at it. We want to provide the best product and exceptional customer service and strive to create a positive work environment.

Who you are:

A kind, inclusive and direct leader with a passion for providing the best hospitality experience. You are interested in people development and building happy and efficient teams. You’re proactive and glad to get stuck in where you’re needed.

Essential Skills:

- Food Hygiene Level 2 or 3
- Minimum 1 year of commercial kitchen experience
- Minimum 1 year of people management experience, including giving direct, clear, and regular feedback
- Minimum 1 year of team leadership experience
- Strong organisational and communication skills
- A proactive mindset and a passion for food and exceptional customer service

Desirable Skills:

- Bakery experience
- Experience in training and developing others
- Ability to read and interpret P&L reports

Key Responsibilities

Bakery Operations:

- Oversee the day-to-day running of the kiosk, ensuring smooth operations and high hygiene, product and customer service standards.
- Manage orders for ingredients and packaging - either directly or via delegation.
- Act as a hands-on leader, working shifts alongside your team and setting the standard through your own work.
- Maintain a 5 hygiene rating and ensure compliance with local council food hygiene regulations.
- Pass all audits and complete relevant actions.
- Conduct daily due diligence checks and ensure the team comply with food hygiene practices and standards.
- Ensure cleanliness of the kiosk, back of house and storage areas through effective delegation and training.
- Conduct product quality control through taste testing, temperature checks, and team training.
- Complete and send weekly quality control spreadsheets to the Quality Manager.
- Oversee food preparation and cooking, delegating where appropriate but remaining ultimately responsible.
- Train new hires using company training software and train existing team members on seasonal specials and new recipes.
- Monitor and manage the bakery’s email inbox, responding appropriately and forwarding invoices to accounts.
- Identify and implement process improvements and efficiencies, documenting practices for future sites.
- Respond to Google reviews and customer feedback, sharing feedback with the team.
- Resolve customer complaints with professionalism and care.
- Collaborate with the Social Media Manager for on-site marketing activities and team communication.
- Ensure insurance, hygiene certificates, and other documentation are current using -Alert65 and shared drives.
- Monitor sales and staffing costs daily against KPIs.
- Review P&L reports and implement changes to meet performance targets.

People Management:

- Lead on all people management activities including:
- Return-to-work meetings
- Reporting absences
- Managing annual leave
- Implementing performance improvement plans (PIPs) when required
- Implement, coach and track Career Development Plans (conducted yearly in January) for your team, referring back to these in your 1:1 meetings to monitor and provide feedback on progress.
- Liaise with Head Office regarding staffing performance and bakery staffing needs.
- Hold regular 1:1s with team members to support their growth, give feedback, and ensure they’re thriving.
- Create monthly staff schedules, published at least one week in advance. Ensure adequate staffing at all times and step in when needed.
- Lead recruitment for new hires in collaboration with Head Office, including interviews and trial shift coordination.

Benefits

- A consistent work schedule
- Access to unlimited CBT and therapy through our wellbeing provider
- Monthly performance-based bonuses
- Tips
- Free crumble
- 28 days holiday per year
- Training & development opportunities (such as First Aid training, Mental Health First Aider courses, HR mentoring).

Job Types: Full-time, Permanent

Pay: £38,000.00 per year

Benefits:

Company events
Discounted or free food
Employee discount
Health & wellbeing programme

Ability to commute/relocate:

Bicester OX26 6WD: reliably commute or plan to relocate before starting work (required)

Application question(s):

What's your favourite meal and why?

Experience:

management: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience leader jobs in wotton underwood, bkm

Kiosk Manager at Humble Crumble, Bicester Village (Full-Time)

Service Advisor (Golf & Turf)

Finance Onboarding Coordinator

Commercial Hospitality & Events Manager

Technical Complaints Handler

Head of Manufacturing Operations

Extended Warranty & Service Contracts Coordinator

Duty Manager

Sheltered Housing Team Leader

Service Colleague (Express)

Scheduling Manager

Senior Leader, Project Management – Commercial Excellence

Operating Theatre Manager

Head of Insights

Project Manager

Assistant Store Manager

Process Scale-up Lead

Vehicle Collection and Delivery Driver Team Leader

Key Leader | Bicester Village

Room Leader

I want to receive the latest job alerts for customer experience leader in wotton underwood, bkm

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