Customer service supervisor Work, Jobs in Wrexham, Wrx (with Salaries)

Customer Service / Call Centre Team Leader
Barbon Group Ltd. —Chester
- Management
- Supervising experience
- In-person
Quick apply
11d
Customer Service Supervisor
Breedon Group plc —Wrexham
- Full-time
- Customer service
- Driving
- Negotiation
- Employee assistance programme
- Employee discount
Quick apply
2d
Contact Centre Team Leader
Sureserve —Liverpool
- £32,000 a year
- Weekend availability
- CRM software
- Employee assistance programme
- Employee discount
Quick apply
13d
Customer Service Supervisor
LKQ Corporation —Chester
- Weekend availability
- Communication skills
- Annual leave
- Employee assistance programme
Team Leader
Card Factory —Deeside
- £13 an hour
- Leadership
Team Leader
EG On The Move Ltd —Shrewsbury
- £13.40 an hour
- Part-time
- Employee discount
Quick apply
11d
Retail Sales Supervisor
Simmi —Mold
- From £27,000 a year
- Weekend availability
- Management
- Customer service
- Computer skills
- Store discount
- Employee discount
Quick apply
3h
Team Leader
The Rank Group —Wrexham
- £13.60 an hour
- Hospitality
- Sick pay
Quick apply
Supervisor
Coach —Ellesmere Port
- £31,200 - £34,000 a year
- Full-time
- Sales
- Employee discount
11d
Retail Customer Service Site Assistant Manager
THE KAY GROUP -Winsford Gateway Service Station, CW7 3QF —Winsford
- £27,500 - £28,500 a year
- Weekend availability
- Computer literacy
- Organisational skills
- In-person
- Employee discount
Quick apply
15h
Supervisor
Mulberry —Cheshire Oaks
- £27,727.50 a year
- Full-time
- Employee discount
Quick apply
Team Leader
Swim Sports Company Ltd —Chester
- From £12.71 an hour
- Part-time
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
Visual Supervisor
New Look —Liverpool
- Full-time
- Microsoft Word
- Communication skills
Bar Supervisor
Star inn Llangollen —Llangollen
- From £13.80 an hour
- Weekend availability
- Serving
- Hospitality
- Bar
- Employee discount
Quick apply
3d
Transport Admin Team Leader
Univar Solutions UK Ltd —Widnes
- Supervising experience
- Computer skills
- Communication skills
2d
Sales - Supervisor
New Look —Liverpool
- Part-time
- Microsoft Word
- Communication skills
4d
Dayshift Supervisor
Evri —Crewe
- £27,500 - £30,150 a year
- 12 hour shift
- Management
- Microsoft Office
- Team management
- Employee assistance programme
- Employee discount
Supervisor
The White Company —Liverpool
- Leadership
- Employee discount
6d
Client Services Supervisor - Liverpool
Rapport —Liverpool
- £32,782 a year
- Full-time
- Computer literacy
- Leadership
- Communication skills
- Employee assistance programme
9d
Senior Operational Leader - Wales
Department for Work and Pensions —Wrexham
- £57,946 - £68,205 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
4d

I want to receive the latest job alerts for customer service supervisor in wrexham, wrx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Service / Call Centre Team Leader

Barbon Group Ltd. -
Chester

Quick apply

Job details

11 days ago

Qualifications

Management
Supervising experience
Leadership
Communication skills

Full job description

We are looking for a proactive and people‑focused Team Leader to join our Referencing Team. You will lead a team of Customer Service Specialists to deliver high-quality, accurate and timely tenant references, ensuring an excellent experience for our customers and partners across both the HomeLet and Let Alliance brands.

We operate in a fast paced, call centre environment therefore call centre management experience is highly desirable.

You will be responsible for day‑to‑day performance, coaching and supporting your team, driving continual improvement and acting as an escalation point for complex queries

Key Responsibilities

Lead, coach, and develop a team of Referencing Specialists to achieve quality, productivity and service targets.
Manage workflow and resource to ensure SLAs are met across multiple brands and systems.
Act as an escalation point for complex cases, complaints and queries, ensuring these are resolved swiftly and professionally.
Monitor and report on team performance, using MI to identify trends, risks and opportunities for improvement.
Drive a strong customer‑centric culture, ensuring each interaction reflects our values and brand standards.
Support the onboarding and training of new starters and cross‑skilling of existing team members.
Ensure adherence to regulatory, legal and internal policy requirements at all times.
Champion process improvements and work collaboratively with other teams and stakeholders to implement change.

About You

Proven experience in a team leader/supervisory role within a contact centre, operations, financial services or similar environment.
Strong people leadership skills with a passion for coaching, feedback and development.
Excellent communication skills, with the ability to manage difficult conversations and escalations calmly and professionally.
Highly organised with the ability to prioritise, manage change and work to tight deadlines.
Strong attention to detail and a focus on quality, accuracy and compliance.
Comfortable working with MI and systems to understand performance and make decisions.
A collaborative approach, able to build effective relationships across teams and locations.

Experience in tenant referencing, insurance, lettings or financial services would be an advantage but is not essential.

What We Offer

A supportive, friendly and collaborative team environment.
Opportunities for development and progression within PIB Group.
Competitive salary and benefits package.

If you are passionate about leading people, delivering great customer outcomes and making a difference in a fast‑paced environment, we would love to hear from you.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

Work Location: In person

Quick apply

Refine Your Search

customer service supervisor jobs in wrexham, wrx

Customer Service / Call Centre Team Leader

Customer Service Supervisor

Contact Centre Team Leader

Customer Service Supervisor

Team Leader

Team Leader

Retail Sales Supervisor

Team Leader

Supervisor

Retail Customer Service Site Assistant Manager

Supervisor

Team Leader

Visual Supervisor

Bar Supervisor

Transport Admin Team Leader

Sales - Supervisor

Dayshift Supervisor

Supervisor

Client Services Supervisor - Liverpool

Senior Operational Leader - Wales

I want to receive the latest job alerts for customer service supervisor in wrexham, wrx

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected