Customer experience verifications Work, Jobs in Writtle, Ess (with Salaries)

Customer Service Specialist (iGaming online)
Onyx Gaming —Colchester
- From £25,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
3d
Customer Service Centre Lead
Raytheon —Harlow
- Weekend availability
- Management
- Microsoft Office
- Leadership
- Sick pay
1d
Human Resources Officer
Mont Rose College of Management & Sciences —Ilford
- £38,000 - £42,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Bereavement leave
Quick apply
11d
Quality Inspector
Rodwell Engineering Group —Basildon
- Up to £45,000 a year
- Full-time
- Analysis skills
- Quality control
- Organisational skills
Quick apply
11d
IT Support Team Leader
Stonebridge Mortgage Solutions Limited —Basildon
- Full-time
- Windows
- Supervising experience
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
5d
Retail Customer Service - 24 Hours
Betfred —Sheerness
- £12.71 an hour
- Part-time
- Customer service
- Cash handling
- Annual leave
- Employee assistance programme
Quick apply
12d
Part time Afternoon Cleaner
Equans —Chelmsford
- £12.90 an hour
- Part-time
- Annual leave
- Employee assistance programme
6d
Engineering Operations Analyst
Raytheon —Harlow
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
- Sick pay
Automotive Service Advisor
Hedin Automotive London Ltd —Dartford
- From £34,000 a year
- Monday to Friday
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Account Manager
Its Lolly —Braintree
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Hospitality
- Contracts
- Negotiation
- Free parking
Quick apply
6d
Risk Analyst
Zeller —London
- Full-time
- Analysis skills
- Financial services
- Communication skills
Part Time Morning Cleaner
Equans —Chelmsford
- £12.90 an hour
- Part-time
- Annual leave
- Employee assistance programme
6d
Bookkeeper/Administration
PKS Scaffolding —Basildon
- From £15 an hour
- Part-time
- Microsoft Excel
- English
- QuickBooks
Quick apply
Warehouse Operative
cargo-partner —Basildon
- Full-time
- Microsoft Word
- Microsoft Excel
- Warehouse experience
Quick apply
Academic Quality Assurance Officer
London Churchill College —Upton Park
- £27,000 - £28,000 a year
- Full-time
- English
- Microsoft Office
- IT
Quick apply
Engineering & Hygiene Manager
PrepWorld —Northfleet
- £62,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
System Engineer - Land CEMA (All Levels)
Leonardo UK Ltd —Basildon
- £45,000 - £81,000 a year
- Full-time
- Hybrid work
- Military
- Bachelor's degree
- No degree
- Flexible schedule
- Referral programme
10d
Apprentice - Business Administration
Royal Borough of Greenwich —Eltham
- £28,617 a year
- Full-time
- English
5d
Sales Assistant - Bluewater
iSmash —Bluewater
- £27,109.31 a year
- Part-time
- Sales
- Contracts
3d
Retail Customer Service - 18-32 Hours
Betfred —Haverhill
- £12.71 an hour
- Part-time
- Customer service
- Cash handling
- Annual leave
- Employee assistance programme
Quick apply
6d

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Customer Service Specialist (iGaming online)

Onyx Gaming
Colchester

Quick apply

Job details

Permanent | Full-time
From £25,000 a year
3 days ago

Benefits

Free parking
Casual dress
Company pension
Company events
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
GCSE
English
Microsoft Office
Continuous improvement
Financial services
Communication skills
A Level

Full job description

About the Role

Onyx Gaming is redefining online gambling in the UK with data-driven insights and exceptional player experiences. As a Customer Support Specialist, you’ll be at the heart of our player support team delivering fast, informed, and friendly assistance across sportsbook, casino, and gaming products.

If you thrive in high energy environments and enjoy combining your passion for sports, iGaming, or trading with meaningful customer interactions, this role offers the perfect opportunity to grow in a dynamic and regulated industry.

Key Responsibilities

Provide first-class support through live chat, email, and other support channels.
Resolve account queries, login issues, and general customer enquiries.
Process customer deposits, withdrawals, and payment-related requests.
Complete customer verification (KYC) and document reviews in line with company procedures.
Investigate routine payment queries, account discrepancies, and transaction issues.
Maintain accurate customer records and case notes.
Identify and escalate complaints, Safer Gambling interactions, and high-risk accounts.
Detect potential fraud, account security concerns, and duplicate accounts, escalating where appropriate.
Support operational reviews, quality checks, and AI/automation analysis where required.
Educate customers on responsible gambling tools, account features, and company processes.
Work collaboratively with internal teams to resolve customer issues efficiently.
Share ideas and feedback to support continuous improvement.
Maintain knowledge of UKGC regulations, company policies, and operational procedures.
Work flexibly on a rota basis to support business requirements.

What We’re Looking For

Experience helps, but attitude is everything. We want people who roll their sleeves up, don’t get fazed when things get busy, and genuinely care about getting it right for the customer. This industry moves fast and isn’t always straightforward so resilience and a positive outlook go a long way here.

A passion for sports, gaming, or the iGaming industry.
Previous customer service experience, ideally within online gaming or financial services.
Excellent written communication and problem-solving skills.
Strong attention to detail and the ability to work accurately under pressure.
Comfortable using Microsoft Office and multiple internal systems.
An understanding of Responsible Gambling and regulatory requirements is desirable.
A positive team player with a customer-first mindset.
Able to adapt and stay calm in a fast-moving environment.

Join Us

If you’re someone who takes pride in their work, keeps a positive attitude when it gets tough, and wants to be part of a team that’s building something good we’d love to hear from you. Apply today. Hybrid working opportunities dependent on distance from office.

Pay: From £25,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
On-site parking

Application question(s):

Why do you think most people gamble, and why do they keep gambling?
When something goes wrong at work, how do you usually decide what was responsible?
Why do processes exist in organisations, and when do they become a problem?

Why do some people work much harder than others, even in the same role?
What do you think separates people who improve over time from those who don’t?
Why do some people stay stuck in the same problems for years?

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience verifications jobs in writtle, ess

Customer Service Specialist (iGaming online)

Customer Service Centre Lead

Human Resources Officer

Quality Inspector

IT Support Team Leader

Retail Customer Service - 24 Hours

Part time Afternoon Cleaner

Engineering Operations Analyst

Automotive Service Advisor

Account Manager

Risk Analyst

Part Time Morning Cleaner

Bookkeeper/Administration

Warehouse Operative

Academic Quality Assurance Officer

Engineering & Hygiene Manager

System Engineer - Land CEMA (All Levels)

Apprentice - Business Administration

Sales Assistant - Bluewater

Retail Customer Service - 18-32 Hours

I want to receive the latest job alerts for customer experience verifications in writtle, ess

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