It support Work, Jobs in Wrotham, Ken (with Salaries)

1st Line Engineer
Akita Systems Ltd —Sevenoaks
- £26,000 - £30,000 a year
- Computer literacy
- Computer skills
2nd Line Engineer
Akita Systems Ltd —Sevenoaks
- £30,000 - £35,000 a year
- Maintenance
- Mentoring
MSP 3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
Onsite Helpdesk Engineer
KDDI Europe —London
- Up to £39,000 a year
- Temporary
- No experience needed
- English
- Travel
- Health & wellbeing programme
- Life insurance
Quick apply
Junior IT Support
Lomar Shipping Limited —London
- Computer Science
- Windows
- Organisational skills
IT Support Technician
IT MANAGMENT LTD —London
- From £39,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Free parking
- Annual leave
Quick apply
End User Support Engineer (L2/L3)
Nimbus —London
- £45,000 - £50,000 a year
- Full-time
- Google Suite
- Maintenance
- Continuous improvement
- Health & wellbeing programme
- Life insurance
Quick apply
11d
IT Support Engineer
Anthropic —London
- £130,000 - £175,000 a year
- Hybrid work
- Google Suite
- Bachelor's degree
- Scripting
- Flexible schedule
12d
Tier 2 Technical Support Agent (UK)
Hapana —London
- £43,000 a year
- Weekend availability
- Remote
- CRM software
- Organisational skills
- APIs
Quick apply
1st Line Technician
Cyan IT —Aylesford
- £25,000 - £28,000 a year
- Full-time
- English
- Organisational skills
- SharePoint
Quick apply
2d
London Junior IT Consultant (1-Year Contract)
Gadgets Lab Ltd —London
- £32,000 - £40,000 a year
- 8 hour shift
- In-person
- Communication skills
Quick apply
7d
Helpdesk Engineer
KDDI Europe —London
- Up to £32,000 a year
- Full-time
- English
- Master's degree
- Travel
- Health & wellbeing programme
- Life insurance
Quick apply
Tech Support (Remote Position)
WizzHosting —London
- Remote
Analyst, Enterprise Service Desk
ABACUS —Sittingbourne
- Full-time
- Travel
- In-person
- Communication skills
- Annual leave
- Employee discount
Quick apply
End User Support Engineer
Tata Elxsi —London
- Windows
- Microsoft Office
- Analysis skills
IT Support Engineer (1st to 2nd Line Progression)
3Gi Technology Ltd —Brentwood
- £28,000 - £32,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
Digital Systems Administrator
Tropic Skincare —Croydon
- £28,000 a year
- Monday to Friday
- Hybrid work
- Product management
- Organisational skills
- In-person
- Employee assistance programme
- Employee discount
Quick apply
14d
Support Specialist in the UK
TicketCo —London
- Remote
- AI
- Communication skills
IT Helpdesk Engineer
Gallagher Group —Aylesford
- Weekend availability
- Travel
- In-person
- Health & wellbeing programme
- Life insurance
Quick apply
11h
IT Coordinator, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hotel
- POS
- Organisational skills
- Employee assistance programme
- Sick pay

I want to receive the latest job alerts for it support in wrotham, ken

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

1st Line Engineer

Akita Systems Ltd -
Sevenoaks

Apply Now

Job details

£26,000 - £30,000 a year

Qualifications

Technical troubleshooting
Desktop support
Computer literacy
Incident queue management
Ticket management
Case record updates
Technical support incident logging
Computer skills
Customer support
Customer interaction
IT incident logging
Fault diagnosis and repair
Incident log maintenance
Add-on sales

Full job description

About the Role

As a 1st Line Engineer at Akita, you will be part of a dedicated support team within a busy IT services company. You will often be the first point of contact for customers and will play an important role in delivering a positive and professional service experience.

Your responsibilities will include:

Logging, triaging, categorising, and prioritising support tickets accurately.
Resolving common, lower-complexity technical issues using established processes, standard operating procedures, and knowledge base articles.
Supporting customers with issues such as password resets, account unlocks, user setups, software installations, printer problems, email issues, mobile device support, VPN connectivity, user profile problems, and standard desktop support requests.
Gathering clear and accurate information from customers to support effective troubleshooting and escalation.
Maintaining detailed ticket notes and providing regular, professional updates to customers.
Recognising when an issue is outside your capability or authority and escalating it appropriately to more senior engineers.
Managing your ticket queue effectively with support and guidance from the wider team.
Attending customer sites when required for prescheduled work or reactive troubleshooting.
Applying a logical and methodical approach to troubleshooting, with a focus on achieving an effective and long-term resolution.
Developing your technical knowledge by actively learning from documentation, training, feedback, and more experienced colleagues.
Maintaining high standards of timekeeping, reliability, professionalism, and customer service.
Identifying potential opportunities for additional products or services and escalating these to the appropriate sales or account management team.

You will have a general understanding of Windows desktop technologies and common business IT systems. More importantly, you will demonstrate a willingness to learn, follow documented processes, accept feedback, and continually develop your technical and customer service skills.

Apply Now

Refine Your Search

it support jobs in wrotham, ken

1st Line Engineer

2nd Line Engineer

MSP 3rd Line Service Desk Technician

Onsite Helpdesk Engineer

Junior IT Support

IT Support Technician

End User Support Engineer (L2/L3)

IT Support Engineer

Tier 2 Technical Support Agent (UK)

1st Line Technician

London Junior IT Consultant (1-Year Contract)

Helpdesk Engineer

Tech Support (Remote Position)

Analyst, Enterprise Service Desk

End User Support Engineer

IT Support Engineer (1st to 2nd Line Progression)

Digital Systems Administrator

Support Specialist in the UK

IT Helpdesk Engineer

IT Coordinator, Pre-Opening - The St. Regis London

I want to receive the latest job alerts for it support in wrotham, ken

Related Searches

Explore jobs in more locations

About the Role

Jobseeker tools

Employer Tools

Browse

Stay Connected