Technical support specialist Work, Jobs in Wrotham, Ken (with Salaries)

Customer Support & Technical Specialist
Unibuddy —London
- £40,000 a year
- Full-time
- Hybrid work
- Salesforce
- IT
- AI
- Annual leave
- Life insurance
5d
Presentation Designer, Creative Practice
Madano —London
- Microsoft Powerpoint
- AI
Level 3 Support Technician
CST Training LTD —Bexley
- £28,000 - £35,000 a year
- AWS
- JavaScript
- Travel
Quick apply
14d
Technical Learning Specialist (GDMS) - Maidstone
Guide Dogs for the Blind Association —Maidstone
- Mentoring
8d
Customer Service Agent (20hrs per week)
DNA Payments —London
- Remote
- CRM software
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
1d
Business Development Manager
Spyder Performance Ltd —Sevenoaks
- £45,000 a year
- Full-time
- CRM software
- Sales
- Business development
- Free parking
- Employee discount
Quick apply
23h
IT Support Specialist
PPHE Hotel Group —London
- Hotel
- IT
- Employee assistance programme
- Employee discount
Quick apply
3d
Product Support Specialist - EMEA
Ashby —London
- £64,500 - £81,500 a year
- Weekend availability
- Remote
- Leadership
- Annual leave
Desktop Support Specialist
Fragomen —London
- Full-time
- Microsoft Office
- IT
- In-person
- Annual leave
- Employee assistance programme
Customer Service Agent
DNA Payments —London
- Full-time
- Remote
- CRM software
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
1d
Application Support Specialist
Internova Travel Group —London
- Full-time
- Remote
- Customer service
- Hotel
- Communication skills
Technical Support Specialist
Qualient Solutions —London
- Azure
- Customer service
- DevOps
Product Support Specialist
ARLO SOFTWARE LIMITED —London
- Hybrid work
- Analysis skills
- Continuous improvement
- JavaScript
Quick apply
IT Support Specialist - London
Legora —London
- Full-time
8d
Product Support Specialist
Pigment —London
- Full-time
- Remote
- English
- SQL
- Project management
- Flexible schedule
Implementation & QA Specialist
zendbox —Paddock Wood
- £38,000 - £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- APIs
Quick apply
Technical Customer Support Coordinator
Pion Inc —Forest Row
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Engineering
- Laboratory experience
Quick apply
1d
QMS Product Lead
Robosol Software UK Limited —Basildon
- From £50,000 a year
- Full-time
- Computer Science
- ERP systems
- Analysis skills
Quick apply
7IM Graduate Associate Programme
Seven Investment Management —London
- Communication skills
5d
LIMS Implementation Specialist
Magentus —London
- £45,000 - £55,000 a year
- Hybrid work
- Laboratory experience
- Annual leave
- Employee assistance programme

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Customer Support & Technical Specialist

Unibuddy -
London

Apply Now

Job details

Full-time
£40,000 a year
5 days ago

Benefits

Annual leave
Company pension
Private medical insurance
Life insurance

Qualifications

Jira
Salesforce
UX
IT
Customer support
SaaS
AI
Communication skills

Full job description

About our team

We're a small but mighty team with a big impact. We support higher education institutions and prospective students around the world, combining strong product knowledge, curiosity and teamwork to solve problems and deliver a great experience for our users.

We pride ourselves on our high CSAT scores, collaborative approach and commitment to continuous improvement.

Here's where you come in

As a Customer Support & Technical Specialist, you'll become a subject matter expert across the Unibuddy platform, helping our higher education institution customers, students and internal teams navigate technical issues and get the most from our products.

You'll investigate and resolve technical support queries, support Customer Success Managers with onboarding and implementation challenges, and work closely with Product and Engineering to drive issues through to resolution.

We're looking for someone who enjoys solving problems, loves getting to the root cause of issues, and isn't afraid to roll up their sleeves and find answers independently.

What you'll be doing

Investigating, troubleshooting and resolving technical issues across the Unibuddy platform.
Acting as a subject matter expert across the Unibuddy platform, with particular expertise in CRM integrations, Assistant and product configuration.
Partnering with Customer Success Managers to understand upcoming onboarding activity, provide technical guidance throughout the implementation journey, and support onboarding, implementation and product-related queries.
Replicating issues, identifying root causes and creating clear, high-quality bug reports for Product and Engineering.
Building strong relationships with Product, Engineering and Customer Success teams to help deliver great customer outcomes.
Creating and maintaining Help Centre content, internal documentation and self-service resources.
Identifying opportunities to improve support processes, self-service resources and the overall user experience.

What we're looking for

Experience in a customer support role within a SaaS, technology or software environment.
Experience supporting CRM integrations, platform configuration or technical implementations.
Strong troubleshooting and problem-solving skills.
A naturally curious and investigative mindset.
Confidence working independently and taking ownership of issues.
Excellent written and verbal communication skills.
Experience working with tools such as Intercom, Jira, Salesforce and Slack.
A collaborative approach and the ability to work effectively across teams.

It would be a bonus if you could bring

Experience working within higher education or EdTech.
Experience working with AI products, chatbots or knowledge-based support tools.
Experience working in a high-growth technology company.
Experience using browser developer tools, device emulation or log analysis.

What we offer

Competitive salary
Highly flexible work culture
Private healthcare
Life insurance coverage
Pension matched up to 6%
Generous time off: 25 days of annual leave, plus an additional special day for a personal occasion (like your birthday, engagement, or wedding), extra days based on tenure, and 4 additional days at the end of the year for a company-wide shutdown
Significantly enhanced parental leave: Including maternity, paternity, and adoption leave
Equipment: A MacBook and all the tools you need to do your best work
Inclusive and supportive culture: We pride ourselves on our diverse team, with 55 employees across the UK, Europe, US, India, and Canada.

Department

Customer Success

Locations

London Campus

Remote status

Hybrid

Yearly salary

£40,000

Employment type

Full-time

About Unibuddy

Unibuddy is reimagining how higher ed does recruitment.

We help higher education institutions position themselves as an attractive choice, authentically engaging students and simplifying their recruitment process. All in one platform. Over 1 million students have used our tools to make the right choice about their higher education journey.

Founded in 2017

Co-workers 55

Apply Now

Refine Your Search

technical support specialist jobs in wrotham, ken

Customer Support & Technical Specialist

Presentation Designer, Creative Practice

Level 3 Support Technician

Technical Learning Specialist (GDMS) - Maidstone

Customer Service Agent (20hrs per week)

Business Development Manager

IT Support Specialist

Product Support Specialist - EMEA

Desktop Support Specialist

Customer Service Agent

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