Back end Work, Jobs in Wylye, Wil (with Salaries)

Customer Experience Advisor
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Communication skills
Quick apply
Service Executive
FNZ —Salisbury
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Financial services
One Stop - Customer Service Assistant
One Stop —Salisbury
- £12.81 an hour
- Full-time
12d
Security Receptionist
Mitie —Porton
- £24,852.65 a year
- Front desk
- Communication skills
- Employee discount
Care Assistant
HC-One - Market Lavington —Devizes
- £14.80 - £15.30 an hour
- Annual leave
- Employee assistance programme
Quick apply
Cafe Back of House Team Member
Tesco UK —Amesbury
- £13.12 an hour
- Full-time
- Serving
- Cooking
- Cleaning
9d
Junior Butler
Cora Partners —Salisbury
- £35,000 a year
- Weekend availability
- Travel
- Organisational skills
- Communication skills
Customer Resolution and Continuous Improvement Team Leader
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Writing skills
- Analysis skills
- Continuous improvement
Quick apply
Back End Specialist Launch Team
Ball Corporation —Devizes
- £502,500 - £723,600 a year
- Hybrid work
- English
- Continuous improvement
- Mentoring
- Employee assistance programme
Quick apply
Service Team Leader
Morrisons —Warminster
- Cash handling
- Annual leave
- Employee discount
Quick apply
Customer Case Handler
Wessex Water —Trowbridge
- Communication skills
- Time management
Contact Centre Product Owner (Fixed-Term Contract – 6 Months)
Truespeed Communications Ltd —Bath
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Free parking
- Life insurance
11d
Assistant gardener / soft landscaper
M T S Gardens Limited —Marlborough
- £27,500 - £28,500 a year
- Overtime
- In-person
- Hand tools
- Free parking
- Annual leave
Quick apply
3d
Sanitation Operative - Specialist - Weekend Nights
Rich Products Corporation —Andover
- £16,846 a year
- 12 hour shift
- Maths
- Bakery
- Communication skills
- Annual leave
Customer Experience Manager
Sainsbury's —Salisbury
- From £32,700 a year
- Customer service
- Team management
- Retail management
- Employee discount
3d
Head of Property Finance
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Data analysis skills
- Continuous improvement
- Travel
Quick apply
Runner - Babington House
Soho House & Co. —Frome
- £14.50 an hour
- Bar
- Organisational skills
- Cleaning
- Employee discount
Quick apply
Clinical Lead Practitioner – Assurance and Audit
Capita —Upavon
- £40,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Computer literacy
- Continuous improvement
- Employee discount
11d
Complaints Handler
Wessex Water —Bath
- Continuous improvement
- Communication skills
3d
Senior Resourcing Manager
YTL Group —Bath
- Human resources
- Communication skills
- Analytics
1d

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Customer Experience Advisor

Fexco Property Services
Salisbury

Quick apply

Job details

Full-time

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Stakeholder liaison
Internal department liaison
Complaint handling
Continuous improvement
Organisational skills
Customer interaction
Communication skills
Time management

Full job description

Job Advert

Job Title: Customer Experience Advisor

Location: Salisbury / Hybrid

Company: Fexco Property Services

Type of Employment: Full Time, Permanent

About this role:

The Customer Experience Advisor is responsible for delivering outstanding service across all inbound customer contact channels, including voice and digital platforms (e.g. email, webchat, messaging). The role focuses on resolving enquiries related to Administration, Accounts, and Maintenance/Repairs, ensuring a seamless and positive experience for every customer.

This role aims to resolve queries at the first point of contact wherever possible, minimise escalations, and take ownership of customer issues through to full resolution, acting as a strong advocate for customer experience across the business.

Main Duties and Objectives:

Manage inbound customer contacts across multiple channels (telephone, email, webchat, etc.) in a professional and empathetic manner
Resolve enquiries relating to
- Accounts (e.g. Balances, Billing, Payments snd Service Charges)
- Admin (e.g Account Updates and General Enquiries)
- Maintenance/Repairs (e.g.
Strive to achieve First Contact Resolution (FCR) wherever possible
Take full ownership of customer queries and ensure end-to-end resolution, including managing follow-ups
Proactively manage escalations through to resolution, maintaining communication with the customer
Resolve non-escalated complaints efficiently and in line with company policy
Ensure all complaints are handled with empathy, accountability, and fairness
Provide a consistently excellent customer experience on every interaction
Act as a champion for customer-centric thinking, challenging processes that may negatively impact the customer journey
Identify recurring issues or inefficiencies and provide feedback to the Resolution and Continuous Improvement Team to improve service delivery
Build rapport and trust with customers, ensuring they feel valued and supported Accurately log all interactions and actions taken within systems
Where escalation is required:
- Clearly communicate next steps and expectations to the customer
- Take ownership of the case and manage it through to resolution
- Liaise with internal teams to ensure timely outcomes
- Ensure customers are kept informed with regular updates
Actively listen, show empathy, and tailor communication style to meet customer needs
Go above and beyond to create positive, memorable experiences
Encourage satisfied customers to leave feedback, including Trustpilot reviews
Promote feedback opportunities at appropriate moments in the customer journey

Essential Skills:

Strong communication skills (verbal and written)
Excellent problem-solving and decision-making abilities
High level of empathy and emotional intelligence
Ability to manage multiple systems and tasks simultaneously
Strong organisational and time management skills
Experience in a contact centre or customer service environment preferred
Experience handling complex customer queries or complaints
Exposure to accounts, admin, or repairs/maintenance-related queries is advantageous

Behaviours:

Customer-first mindset – always prioritising customer outcomes
Ownership & accountability – taking responsibility through to resolution
Resilience – managing challenging interactions positively
Collaboration – working effectively with colleagues and other teams
Continuous improvement – proactively identifying opportunities to enhance service
Integrity & professionalism – acting in line with company values

Performance Measures (KPI's):

First Contact Resolution (FCR)
Customer Satisfaction (CSAT)/Customer Experience scores
Quality Assurance (QA) scores
Average Handling Time (AHT) (balanced with quality and resolution)
Contact volumes and productivity metrics
Complaint resolution times and outcomes
Adherence to schedule
Trustpilot/review generation targets
Escalation management effectiveness (timeliness and resolution

Success Measures:

Consistently resolving customer queries quickly and accurately
Delivering high customer satisfaction scores
Reducing repeat contacts through effective first-contact resolution
Taking ownership of issues and ensuring they are fully resolved
Positively influencing customer perception through exceptional service
Actively contributing to service improvements and customer-centric change

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

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Refine Your Search

back end jobs in wylye, wil

Customer Experience Advisor

Service Executive

One Stop - Customer Service Assistant

Security Receptionist

Care Assistant

Cafe Back of House Team Member

Junior Butler

Customer Resolution and Continuous Improvement Team Leader

Back End Specialist Launch Team

Service Team Leader

Customer Case Handler

Contact Centre Product Owner (Fixed-Term Contract – 6 Months)

Assistant gardener / soft landscaper

Sanitation Operative - Specialist - Weekend Nights

Customer Experience Manager

Head of Property Finance

Runner - Babington House

Clinical Lead Practitioner – Assurance and Audit

Complaints Handler

Senior Resourcing Manager

I want to receive the latest job alerts for back end in wylye, wil

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