Customer service team lead Work, Jobs in Wymondham, Lec (with Salaries)

Customer Service Team Leader
DFDS UK & Ireland —Kettering
- Monday to Friday
- Supervising experience
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
13d
Community Engagement Lead
Anglian Water Services Ltd —Peterborough
- £41,657 a year
- Full-time
- Travel
- Communication skills
- Annual leave
8d
Service Desk Team Manager
MHR INTERNATIONAL UK LIMITED —Nottingham
- Leadership
- Communication skills
- Employee discount
- Referral programme
1d
Managed Services Team Leader
MHR INTERNATIONAL UK LIMITED —Nottingham
- Management
- Leadership
- Communication skills
- Employee discount
- Referral programme
2d
Client Operations Lead - Nottingham
NCR —Nottingham
- Full-time
- Sales
- Mentoring
- Contracts
3d
Section Lead
Cromwell Group —Leicester
- Microsoft Excel
- Computer skills
- Power tools
- Annual leave
- Sick pay
Workforce Planning and Performance Lead - Fixed Term
CITB —Peterborough
- £42,642 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- Presentation skills
- Free parking
- Employee assistance programme
9d
Asset Experience Lead
NAA-Jones Lang LaSalle Resources —Orton Longueville
- Full-time
- Team management
- In-person
- Leadership
Quick apply
9d
TEAM MANAGER
Primark —Leicester
- £33,189 a year
- Sales
- Organisational skills
- Leadership
- Annual leave
10d
Lead Customer Experience Manager
Sainsbury's —Leicester
- From £36,250 a year
- Management
- Leadership
- Employee discount
9d
Data Governance and Quality Lead (FTC)
IOSH —Leicester
- £46,800 - £50,000 a year
- Hybrid work
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
13d
Operations Team Leader - Security - Highcross Leicester
Savills Management Resources —Leicester
- £16.63 an hour
- Night shift
- Management
- Customer service
- English
People & Service Team Leader
River Island —Nottingham
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Front of House Team Member / Supervisor (Depending on Experience)
HEMISPHERE RP LTD —Nottingham
- £12.71 - £15.00 an hour
- Part-time
- Hospitality
- Bar
- Customer service
- Employee discount
Quick apply
1d
Team Leader
NEXT —Nottingham
- £13.84 an hour
- Full-time
- Customer service
19h
Technical Lead - Device Management
Managed Services —Nottingham
- Full-time
- Analysis skills
- Mentoring
- Scripting
- Free parking
Quick apply
Operations Team Leader - Security (6 month FTC) - Highcross Leicester
Savills Management Resources —Leicester
- £16.63 an hour
- Night shift
- Management
- Customer service
- English
2d
Claims Team Leader - Third Party Property Damage
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Annual leave
2d
Digital Implementation Manager — Cutover Planning & Governance Lead
Boots —Nottingham
- Full-time
- SharePoint
- Communication skills
- Employee assistance programme
- Employee discount
RTSM Study Project Lead - Level 1
4G Clinical, LLC —Nottingham
- Full-time
- Customer service
- Bachelor's degree
- IT
Quick apply

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Customer Service Team Leader

DFDS UK & Ireland -
Kettering

Quick apply

Job details

13 days ago

Benefits

Company pension
Employee assistance programme
Free or subsidised travel
Employee discount

Qualifications

Supervising experience
Communication skills

Full job description

Do you thrive on leading teams and delivering outstanding customer service? Are you confident managing workloads, supporting colleagues, and keeping operations running smoothly? If so, you could be the newest addition to our team as a Customer Service Team Leader in Kettering.

Be part of the movement - and play your part.

About the role

Working Monday to Friday 08:30 – 17:00, you’ll lead a team of Customer Service Coordinators, ensuring customer queries are handled efficiently while maintaining high service standards. You’ll also support key administrative and coordination activities across the wider logistics operation.

You will be responsible for:

Supervising and supporting the customer service team, delegating tasks and managing workloads
Acting as the first point of escalation, resolving customer and operational issues quickly
Ensuring all customer queries (delivery issues, delays, tracking) are handled professionally
Monitoring performance, producing KPI reports, and ensuring SLAs are consistently met
Coordinating with warehouse, transport, and planning teams to resolve issues efficiently
Providing ongoing coaching, guidance, and support to develop team performance
Managing administrative processes including invoices, suppliers, procurement, and internal records

About you

You’ll have proven experience leading or supervising a team, with the ability to motivate, develop, and support colleagues in a fast‑paced environment. Strong communication skills are essential, alongside a passion for delivering excellent customer service. You’ll be confident delegating tasks, managing performance, and working collaboratively across departments.

You’ll thrive in this role if you’re a positive, solutions‑focused individual with a “can‑do” attitude. You’ll be a natural leader who leads by example, with strong problem‑solving skills and the ability to think on your feet. Empathy, attention to detail, and a commitment to both customer satisfaction and team success will set you up for success.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

Life assurance cover
Contributory company pension scheme
Holiday Purchase Scheme
Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
Full employee assistance programme including:
Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
Huge range of retail discounts from high street and online retailers
Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

Are we a match? Then what are you waiting for? Apply Now.

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.

We look forward to hearing from you.

Quick apply

Refine Your Search

customer service team lead jobs in wymondham, lec

Customer Service Team Leader

Community Engagement Lead

Service Desk Team Manager

Managed Services Team Leader

Client Operations Lead - Nottingham

Section Lead

Workforce Planning and Performance Lead - Fixed Term

Asset Experience Lead

TEAM MANAGER

Lead Customer Experience Manager

Data Governance and Quality Lead (FTC)

Operations Team Leader - Security - Highcross Leicester

People & Service Team Leader

Front of House Team Member / Supervisor (Depending on Experience)

Team Leader

Technical Lead - Device Management

Operations Team Leader - Security (6 month FTC) - Highcross Leicester

Claims Team Leader - Third Party Property Damage

Digital Implementation Manager — Cutover Planning & Governance Lead

RTSM Study Project Lead - Level 1

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