Of detailed design Work, Jobs in Yeovil, Som (with Salaries)

Customer Solutions Specialist
DeterTech —Yeovil
- £33,000 - £38,000 a year
- Full-time
- Continuous improvement
- Communication skills
4d
On Farm Engineer
R J & C A Down —Taunton
- £28,000 - £50,000 a year
- Part-time
- Schematics
- In-person
- Communication skills
Quick apply
Design Engineer South
Wessex Water —Yeovil
- Engineering
- Communication skills
Construction Planner
Mactech Energy Group —Bridgwater
- £584.11 a day
- Engineering
- Microsoft Office
- Continuous improvement
Residential Sufficiency Strategic Development Manager
Somerset Council —Taunton
- £65,090 - £95,090 a year
- Full-time
- Hybrid work
- No degree
- Communication skills
- Annual leave
8d
Platers
Framatome —Bridgwater
- £28.18 an hour
- Overtime
- Annual leave
Quick apply
Working Foreman/woman - General builder / Carpenter
Build by Sets Ltd —Bruton
- £45,000 - £54,000 a year
- Full-time
- Carpentry
- Supervising experience
- Team management
- Free parking
Quick apply
Assistant Structural Design Engineer - Nuclear
ALTEN —Taunton
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
- Employee assistance programme
- Life insurance
Quick apply
Area Planner
Mactech Energy Group —Bridgwater
- Microsoft Powerpoint
- Microsoft Excel
- Engineering
Estimator - Energy & Natural Resources
Turner & Townsend —Yeovil
- Full-time
- Construction experience
Quick apply
Test Solutions Engineer
Honeywell Aerospace —Yeovil
- Full-time
- Communication skills
12h
Catering Manager
ABP Food Group —Yetminster
- Full-time
- Inventory control
- Computer literacy
- Supervising experience
- Free parking
Quick apply
Head of Detailed Design
Bridges Electrical Engineers —Midsomer Norton
- Full-time
- Bachelor's degree
- No degree
- Training & development
- Employee discount
- Referral programme
Quick apply
Temporary Works Coordinator
Kier Group —Bridgwater
- Temporary
- Engineering
- Bachelor's degree
- Travel
- Flexible schedule
6d
Plater
Framatome —Bridgwater
- Full-time
- Annual leave
Quick apply
7d
Operator
Par-Pak-Europe LTD —Bridgwater
- £13.35 - £14.00 an hour
- Full-time
- Schematics
- Basic maths
- Programmable logic controllers
- Health & wellbeing programme
- Life insurance
Quick apply
Part Time Engineering Assembly Technician
Powerload —Bridgwater
- £9.00 - £12.71 an hour
- Part-time
- Schematics
- Engineering
- Bachelor's degree
- Free parking
- Flexitime
Quick apply
Relief Officer
ASEL —Taunton
- £12.71 - £15.00 an hour
- Conflict management
- School
- Employee assistance programme
Manufacturing Engineer
Novanta —Taunton
- Full-time
- Engineering
- In-person
- Manufacturing
Property Acquisition Manager
The Cornish Bakery —Paulton
- £50,000 a year
- Full-time
- Hybrid work
- Business development
- Bakery
- Travel
- Employee assistance programme
- Employee discount
Quick apply
1d

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Customer Solutions Specialist

DeterTech -
Yeovil

Apply Now

Job details

Full-time
£33,000 - £38,000 a year
4 days ago

Qualifications

Sales support
Stakeholder collaboration
Client engagement
Stakeholder liaison
Internal department liaison
Continuous improvement
Customer relationship management
Relationship management
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills

Full job description

The Customer Solution Specialist is integral to delivering a superior and professional customer experience across DeterTech’s customer base. As the face of the organisation in advising on Customer Solutions, this role involves conducting detailed site surveys and post-incident assessments to ensure a comprehensive understanding of, and response to, customer needs.

Through robust customer engagement, technical evaluation, and collaboration with internal teams, the Customer Solution Specialist ensures that solutions are fit for purpose, customer satisfaction is maximised, and service quality is consistently maintained at a high standard.

Key Responsibilities

Site Surveys & Assessments

Conduct comprehensive on-site and off-site surveys for customers, assessing requirements and identifying appropriate solutions.
Attend customer sites following break-ins or incidents to evaluate existing measures and recommend improvements.
Ensure all surveys and assessments are completed to a consistently high standard.

Quotations

Prepare and issue quotations following customer surveys, converting quotes into orders where possible.
Raise SmartWater quotations, ensuring all documentation is accurate and complete.
Ensure pricing, orders, and customer details are processed in line with agreed procedures and commercial guidelines.
Support field-based sales colleagues and Operations by coordinating customer requirements.

Customer Experience & Relationship Management

Serve as the primary point of contact for customers during the establishment of Customer Solutions, providing a professional, reassuring, and customer-focused presence.
Build trust and rapport with customers through clear communication, reliability, and ownership of issues.
Take accountability for the customer experience throughout the survey and assessment process.
Ensure customer concerns are understood, managed, and appropriately escalated where required.

Collaboration & Service Delivery

Collaborate closely with Sales, Customer Success, Engineers and ARC teams to ensure customer needs are clearly communicated and solutions are effectively delivered.
Provide structured feedback to internal teams to support service improvement and solution design.
Facilitate a seamless handover between survey, installation, and ongoing service.

Documentation & Continuous Improvement

Maintain accurate and timely records of site visits, findings, and customer interactions.
Identify recurring issues or opportunities for improvement and share insights with relevant teams.
Contribute to enhancing consistency, quality, and efficiency across survey and assessment processes.

Skills, Knowledge & Expertise

Experience in a customer-facing role, ideally in a field-based or on-site environment.
Strong interpersonal and communication skills, with a clear commitment to excellent customer service.
Comfortable working independently, managing time effectively, and travelling to customer locations.
Detail-oriented with strong problem-solving skills and the ability to assess situations objectively.
Confident in representing DeterTech in customer environments with professionalism and credibility.
Collaborative mindset with the ability to work effectively across multiple internal teams.
Familiarity with security systems or related technology is desirable but not essential.
Proactive, reliable, and adaptable, with a strong sense of ownership and accountability.

Key Measures of Success

Customer Satisfaction: Positive customer feedback following surveys, follow-ups, and assessments.
Quality & Consistency: High standards maintained across all site surveys, quotes and customer interactions.
Issue Resolution: Effective identification and communication of risks, issues, and improvement opportunities.
Operational Alignment: Smooth collaboration and handover between field activity and internal teams.
Service Improvement: Meaningful insights contributed to enhancing customer solutions and overall service delivery.

We are committed to creating an inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment process, please let us know and we will be happy to support you.

About DeterTech

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

Department

Customer Success

Employment Type

Full Time

Location

Workplace type

Onsite

Compensation

£33,000 - £38,000 / year

Apply Now

Refine Your Search

of detailed design jobs in yeovil, som

Customer Solutions Specialist

On Farm Engineer

Design Engineer South

Construction Planner

Residential Sufficiency Strategic Development Manager

Platers

Working Foreman/woman - General builder / Carpenter

Assistant Structural Design Engineer - Nuclear

Area Planner

Estimator - Energy & Natural Resources

Test Solutions Engineer

Catering Manager

Head of Detailed Design

Temporary Works Coordinator

Plater

Operator

Part Time Engineering Assembly Technician

Relief Officer

Manufacturing Engineer

Property Acquisition Manager

I want to receive the latest job alerts for of detailed design in yeovil, som

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