Experience manager Work, Jobs in Ynysybwl, Rct (with Salaries)

Customer Service and Office Manager
Bridge Coffee Roasters —Hengoed
- £34,000 - £37,000 a year
- Full-time
- Management
- Customer service
- ERP systems
- Free parking
Quick apply
4h
Key Account Manager
Abbey Glass —Ynyshir
- From £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Salesforce
- Employee discount
Quick apply
5d
Project Manager
M Group —Pontypridd
- PMP
- Project management
- Travel
- Annual leave
- Employee assistance programme
Group Training Manager
Kepak Group —Merthyr Tydfil
- Full-time
- Hybrid work
- Travel
- Annual leave
- Employee assistance programme
Quick apply
5d
Deputy Manager
Iceland —Mountain Ash
- £31,080 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
Accounts & Office Co-ordinator
GMI Electrical Ltd —Nelson
- £13 - £15 an hour
- Full-time
- Microsoft Excel
- Microsoft Office
- Accounting
- Flexible schedule
Quick apply
7d
Country House Assistant Manager
HF Holidays —Brecon
- £32,086 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Customer service
- Annual leave
Quick apply
7d
Design Manager - Maternity Cover
IG Design Group —Hengoed
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
8d
Trainer
M&D Care —Hirwaun
- £30,900 - £36,050 a year
- Full-time
- Travel
- Referral programme
Quick apply
6d
Customer Service Supervisor
Transport for Wales —Pontypridd
- £38,012 a year
- Weekend availability
- Management
- Microsoft Office
- Classroom experience
- Employee discount
5d
Bar Manager
Fleur De Lys RFC —Blackwood
- £30,000 - £35,000 a year
- Full-time
- Hospitality
- Bar
- Customer service
Quick apply
Store Manager
Aldi —Merthyr Tydfil
- £52,910 - £69,000 a year
- Annual leave
Head of Organisation Development
South Wales Fire and Rescue Service —Llantrisant
- £74,360 a year
- Full-time
- Organisational skills
4d
Operations Manager
Cambrian Cruisers —Brecon
- £27,000 - £30,000 a year
- Full-time
- Management
- In-person
- Leadership
Quick apply
General Manager
The Castle Coaching Inn —Brecon
- £40,000 - £45,000 a year
- Full-time
- Hospitality
- Culinary experience
- Restaurant management
- Free parking
- Employee discount
Quick apply
11d
Programme Manager
General Dynamics Land Systems UK —Pentrebach
- £58,400 - £73,000 a year
- Full-time
- Customer service
- Military
- Project management
6d
Human Resources Manager
Universal Resource Trading Ltd —Caerphilly
- £17 - £20 an hour
- Overtime
- Human resources
- Contracts
- Typing
- Free parking
- Paid training
Quick apply
11d
Deputy Manager
Achieve together —Caerphilly
- £14.60 an hour
- Employee discount
Quick apply
Assistant Manager
Domino's —Porth
- Weekend availability
- Hospitality
- Management
- Supervising experience
- Paid training
- Annual leave
2d
Production Operations Manager
Marshall Land Systems Ltd —Merthyr Tydfil
- Full-time
- Continuous improvement
- In-person
- Leadership
3d

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Customer Service and Office Manager

Bridge Coffee Roasters -
Hengoed

Quick apply

Job details

Full-time
£34,000 - £37,000 a year
4 hours ago

Benefits

Free parking
On-site parking

Qualifications

Contract management
Management
Customer service
ERP systems
Catering
Continuous improvement
Organisational skills
AI
Leadership
Communication skills

Full job description

Customer Service & Office Manager

Location: Ystrad Mynach (Head Office)
Salary: £34,000 - £37,000 per annum

About Bridge Coffee Roasters

At Bridge Coffee Roasters, we're passionate about delivering exceptional coffee experiences backed by outstanding customer service. We're looking for a proactive and experienced Customer Service & Office Manager to lead our customer service team, oversee the smooth running of our head office, and play a key role in driving operational excellence.

If you're an experienced people manager who enjoys improving processes, delivering outstanding customer experiences, and making a real impact, we'd love to hear from you.

The Role

As our Customer Service & Office Manager, you'll lead our Customer Service Advisors and Field Service Coordinator while ensuring our customers receive a consistently excellent service.

You'll take ownership of customer satisfaction, service performance, office operations, and the commercial success of our Preventative Maintenance (PM) and Pressure Systems Safety Regulations Inspection (PSSR) programmes. You'll also champion continuous improvement, using technology and AI to enhance service delivery wherever possible.

Key Responsibilities

Lead, coach and develop the Customer Service team.
Manage the day-to-day operation of our customer service function and head office.
Take ownership of customer satisfaction (NPS & CSAT) and resolve complex customer escalations.
Ensure Service Level Agreements (SLAs) are consistently achieved.
Oversee the Field Service Coordinator, ensuring efficient scheduling of engineers and service activities.
Deliver revenue targets for Preventative Maintenance (PM) and Pressure Systems Safety Regluation Inspections (PSSR) programmes.
Monitor performance metrics and produce regular management reports.
Identify and implement process improvements to increase efficiency and service quality.
Support the introduction of AI and digital tools to improve customer service.
Manage office facilities, suppliers, onboarding activities and day-to-day administration.
Work closely with the senior leadership team to improve service delivery and business performance.

What We're Looking ForEssential

Proven experience managing a customer service or operations team.
Strong leadership and people management skills.
Experience handling customer escalations and delivering excellent customer service.
Commercial awareness with experience working towards performance or revenue targets.
Experience using CRM and ERP systems.
Excellent organisational and communication skills.
A proactive approach to problem-solving and continuous improvement.

Desirable

Experience within a field service or technical service environment.
Knowledge of preventative maintenance or service contract management.
Experience using AI or digital tools to improve operational efficiency.
Experience within the coffee, catering equipment or foodservice industry.

What You'll Bring

You'll be a confident leader who enjoys developing people, improving processes and delivering exceptional customer experiences. You'll thrive in a fast-paced environment, be highly organised, and enjoy working collaboratively across multiple teams.

Why Join Bridge Coffee Roasters?

At Bridge Coffee Roasters, we believe great service comes from great people and great systems. We work with calm confidence, continually improving the way we support our customers and each other.

This is an exciting opportunity to join a growing business where you'll have the autonomy to make improvements, lead a fantastic team and play a key role in shaping the future of our customer service operation.

Salary: £34,000 - £37,000 per year

Location: Ystrad Mynach (Head Office)

If you're ready to take the next step in your management career, we'd love to hear from you.

Pay: £34,000.00-£37,000.00 per year

Benefits:

Free parking
On-site parking

Experience:

Customer Service Management: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

experience manager jobs in ynysybwl, rct

Customer Service and Office Manager

Key Account Manager

Project Manager

Group Training Manager

Deputy Manager

Accounts & Office Co-ordinator

Country House Assistant Manager

Design Manager - Maternity Cover

Trainer

Customer Service Supervisor

Bar Manager

Store Manager

Head of Organisation Development

Operations Manager

General Manager

Programme Manager

Human Resources Manager

Deputy Manager

Assistant Manager

Production Operations Manager

I want to receive the latest job alerts for experience manager in ynysybwl, rct

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