- Title of post: Shop Manager
- Hours: Full time (36.25 hours per week)
- Contract: Permanent (probationary period of six months)
- Salary: £26,352.30 per annum
- Location: Cerebral Palsy Cymru Charity Shop in Whitchurch, Cardiff
- Line Manager: Retail Operations Manager
This role is ideal for an experienced retail professional, preferably with charity retail background, who is passionate about driving income, building teams, and making a real difference in the local community. You will take full responsibility for the day-to-day leadership and performance of our Whitchurch charity shop in Cardiff — maximising sales, Gift Aid revenue, stock management, merchandising, and visual standards — while creating a welcoming, values-driven environment for customers, donors, volunteers, and supporters.
You will lead and develop a team of staff and volunteers, use sales data and local insight to identify growth opportunities, and ensure the shop is a vibrant, professional representation of Cerebral Palsy Cymru. Every pound raised directly funds specialist physiotherapy, occupational therapy, speech & language therapy, and family support for children and families living with cerebral palsy across Wales.
This is a hands-on, people-focused leadership role suited to a commercially aware, positive, and empathetic manager who thrives in a busy retail setting and is committed to our mission.
About Cerebral Palsy Cymru
We are the leading charity in Wales for children and families living with cerebral palsy. As a national Centre of Excellence and experts in the field of cerebral palsy, we provide specialist physiotherapy, occupational therapy, and speech & language therapy in a transdisciplinary way so that each child benefits from the combined expertise of our therapists. Our Family Support Service offers a listening ear, practical advice, and emotional support. We share our knowledge and skills through collaborative working, courses, national and international conferences.
All income raised by our charity shops funds the vital therapy provided by our charity to children with cerebral palsy.
We are looking for people with the following experience, skills and knowledge:
Experience
- Extensive experience of retail management, with charity retail experience desirable.
- Staff management and volunteer management experience.
- Experience of working to budgets, targets and performance indicators.
- Experience of sales generation, merchandising, stock control and customer service.
- Experience of using sales information or EPOS data to support decision-making and improve performance.
Skills, abilities and knowledge
- Dynamic and positive approach to sales generation and income growth.
- Excellent customer service skills, with the ability to create a welcoming and positive experience for customers, donors, volunteers and supporters.
- Able to prioritise and problem solve effectively in a busy retail environment.
- Able to take initiative, be innovative and act responsibly while complying with the charity’s guidelines, policies and procedures.
- Able to manage relationships with staff, volunteers, customers, donors and wider stakeholders in a professional and positive way.
- Strong team working skills and ability to adapt to varying environments.
- Able and willing to undertake all aspects of stock management, including sorting, lifting, pricing, rotation and shop floor replenishment.
- Knowledge of best practice in working with volunteers, including recruitment, induction, training, support and recognition.
- IT literate using Word, Excel, EPOS till software and other relevant systems.
- Able to understand and communicate the purpose and impact of Cerebral Palsy Cymru’s work.
Qualities
- Self-motivated; able to work with the minimum of supervision.
- A can-do attitude; positive team player.
- Empathy with and commitment to Cerebral Palsy Cymru’s values, purpose and environment.
- Committed to creating an inclusive, respectful and supportive environment for staff, volunteers, customers and donors.
- Open to learning, feedback and continuous improvement.
- Commercially aware, while remaining people-centred and values-led.
Other requirements
- Desirable - Full clean driving licence and use of own vehicle - post holder may be expected to drive between charity premises for work purposes.
Due to the varied nature of this role a flexible and adaptable approach is essential.
Please note that this role is physical and will involve a level of manual handling in moving donations and stock.
Benefits:
- 28 days holiday, plus bank holidays FTE (increasing to 30 days holiday, upon completion of 5 years of service, and 34 days holiday after 10 years of service)
- Company sick pay
- Company pension scheme
- Training and personal development opportunities
- A collaborative, supportive work culture
- Wellbeing & mental health support
- Access to an Employee Assistance Program
- The satisfaction of knowing your work supports children and families across Wales
How to apply
Download and complete an application form from our website: https://www.cerebralpalsycymru.org/about-us/work-with-us-current-vacancies-and-opportunities
Email your completed application form and CV to: [email protected]
Closing date for applications: midnight on Sunday 2nd August 2026
Interview date: week commencing Monday 10th August 2026
If you have any questions about the role or want to speak to a member of the team about the post, please contact Marc Roberts on 02920 522600 or email [email protected].
Job Types: Full-time, Permanent
Pay: £26,352.30 per year
Benefits:
- Company events
- Company pension
- Health & wellbeing programme
- Sick pay
- Store discount
Experience:
- Retail management: 1 year (required)
- retail sales and merchandising: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
