Head of customer service Work, Jobs in York, Eng (with Salaries)

Head of Customer Experience
Yorkshire Dental Suite —Leeds
- £50,000 - £65,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
4d
Income Recovery Officer
Encircle Housing —Leeds
- £27,000 a year
- Full-time
- Hybrid work
- English
- Work from home
- Employee discount
Quick apply
12d
Operations Manager
Valor Hospitality —Harrogate
- £53,000 a year
- Hotel
- Guest services
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Relief Supervisor
Admiral Slots —York
- £12.75 - £13.25 an hour
- Full-time
Quick apply
Production Team Leader - Fitting Out - York (must live local)
Portakabin —York
- £40,000 - £42,500 a year
- Call to connect
- Annual leave
- Employee discount
Quick apply
14d
Property Operations Assistant
Allsop Letting and Management —Leeds
- £28,000 - £32,000 a year
- Full-time
- Office experience
Quick apply
6d
Business Development Manager
Global Brands LTD —Leeds
- Full-time
- Microsoft Powerpoint
- Sales
- Salesforce
- Health & wellbeing programme
- Employee discount
Quick apply
13d
Deputy Manager Maternity Cover - York Parliament St.
Whittard of Chelsea —York
- Leadership
- Store discount
- Employee discount
Quick apply
11d
Receptionist
University of York —University of York
- From £26,334.82 a year
- Part-time
- English
- University
- Communication skills
- Annual leave
- Employee discount
5d
Administration
UKWindowClean —Leeds
Caretaker - Student Accommodation
Student Roost —York
- £13.45 an hour
- Maintenance
- Electrical experience
- Communication skills
Quick apply
Delivery Driver
Walton Group —York
- £24,000 - £25,000 a year
- Full-time
- Hotel
- Driving
- Warehouse experience
Quick apply
2h
Account Manager (Additional Services)
Hawkesworth Appliance Testing Ltd —Thirsk
- Full-time
- Hospitality
- Customer service
- In-person
- Free parking
Quick apply
6d
Customer Service
UKWindowClean —Leeds
Team Member BOH/FOH
The York Roast Co —York
- £8.50 - £13.21 an hour
- Part-time
- Serving
- Customer service
- Cooking
Quick apply
5d
Depot Assistant
Kelling Group Limited. —Leeds
- £28,250 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Life insurance
- Referral programme
Quick apply
Business Support Coordinator
Bestway Group —Dunnington
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
Business Support Administrator
Bestway Group —Dunnington
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
Retail Assurance Manager
Yorkshire Cancer Research —Harrogate
- £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Presentation skills
- Café
Quick apply
11d
HR Business Partner
Lantern Debt Recovery Services Limited —Leeds
- £45,000 - £50,000 a year
- Full-time
Quick apply
5d

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Head of Customer Experience

Yorkshire Dental Suite -
Leeds

Quick apply

Job details

Full-time
£50,000 - £65,000 a year
4 days ago

Qualifications

Hospitality
Management
Customer service
Analysis skills
Leadership
Communication skills

Full job description

Head of Customer Experience

Company: YDS Group (Yorkshire Dental Suite & Smile White)

Location: Leeds- Full time office based

Salary: £50,000 – £65,000 depending on experience, plus performance bonus

About us

YDS Group is the parent company behind two growing dental and aesthetics brands: Yorkshire Dental Suite and Smile White. Both are built on a simple belief - that the experience our patients and customers have with us should feel exceptional from the very first contact to long after their treatment. As we grow, we're looking for someone to own that experience entirely: to set the standard, measure it, and raise it across both brands.

This is a high-visibility role reporting directly to our CEO. You'll be the person responsible for making sure every interaction with YDS Group feels like the kind of service people remember and recommend.

The role

We're looking for a Head of Customer Experience to take complete ownership of the customer service offering across Yorkshire Dental Suite and Smile White. You'll define what outstanding service looks like for us, put the measurement in place to know how we're doing, and lead the work to keep improving it as we scale.

We'd particularly love to hear from people with a background in luxury hospitality - those who understand instinctively what world-class, high-touch service feels like and know how to build it into the fabric of how a business operates.

Key responsibilities

Own the end-to-end customer and patient experience across both brands, from first enquiry through to aftercare.
Define the service standards and culture that set YDS Group apart, and embed them across teams and sites.
Establish clear measurement - satisfaction scores, feedback, reviews, complaints, retention and other key indicators - so we always know how we're performing.
Use those insights to drive continuous improvement, turning feedback into tangible changes that customers feel.
Lead, coach and inspire front-of-house and patient-facing teams to deliver consistently exceptional service.
Design and roll out training, processes and tools that raise the bar and keep it raised as we open new sites and grow.
Handle escalated or sensitive situations with care, protecting both the customer relationship and the brand.
Work closely with the CEO and wider leadership to align the customer experience with the group's growth ambitions.
Champion the voice of the customer at a leadership level, making sure their perspective shapes decisions across the business.

What we're looking for

Essential

A proven track record of delivering and improving outstanding customer service, ideally in a premium, high-touch environment.
Experience setting service standards and building a service-led culture across a team or organisation.
Strong analytical ability - comfortable defining metrics, reading the data, and acting on what it tells you.
A natural leader who can motivate teams and raise standards through coaching rather than just instruction.
Excellent communication and relationship skills, and the confidence to operate at leadership level.
A genuine passion for service excellence and an eye for the details that make an experience feel special.

Desirable

A background in luxury hospitality (premium hotels, fine dining, private members' clubs, luxury retail or similar).
Experience working across multiple sites, brands or locations.
Experience in dental, healthcare, aesthetics or another regulated, patient/client-facing setting.
Familiarity with CRM, feedback and review platforms.

What we offer

A salary of £50,000 – £65,000 depending on experience, plus a performance-related bonus.
A rare opportunity to own and shape the customer experience for two growing brands, reporting directly to the CEO.
Real autonomy and influence - this is a role with a seat at the table and visible impact on the group's growth.

How to apply

YDS Group is an equal opportunities employer. We welcome applications from all backgrounds.

Pay: £50,000.00-£65,000.00 per year

Ability to commute/relocate:

Leeds LS11 8JT: reliably commute or plan to relocate before starting work (required)

Experience:

Management: 3 years (required)

Work authorisation:

United Kingdom (required)

Location:

Leeds LS11 8JT (required)

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in york, eng

Head of Customer Experience

Income Recovery Officer

Operations Manager

Relief Supervisor

Production Team Leader - Fitting Out - York (must live local)

Property Operations Assistant

Business Development Manager

Deputy Manager Maternity Cover - York Parliament St.

Receptionist

Administration

Caretaker - Student Accommodation

Delivery Driver

Account Manager (Additional Services)

Customer Service

Team Member BOH/FOH

Depot Assistant

Business Support Coordinator

Business Support Administrator

Retail Assurance Manager

HR Business Partner

I want to receive the latest job alerts for head of customer service in york, eng

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