Great journeys start with great people
Here at LNER, we're shaping the future of rail on one of the UK's most iconic routes. From our high-speed Azuma fleet, redefining long-distance travel, to our next generation of trains, Serenza, this is a moment of real transformation for LNER. We're investing in cutting-edge technology, sustainability, and most importantly our people, to deliver outstanding experiences for our customers. There has never been a more exciting time to grow your career with LNER!
As a Senior Train Service Manager, you'll play a key role in leading the safe and efficient delivery of train services from our Rail Operating Centre (ROC) in York. Working as part of our 24/7 Service Delivery team, you'll support the Duty Service Delivery Manager in overseeing day-to-day operations, ensuring the railway continues to run safely and effectively for our customers.
You'll direct and coordinate real-time operational activities to optimise train performance, manage safety incidents, and lead performance investigations to minimise disruption. You'll also coordinate short-term service changes during periods of disruption, manage critical operational information, and ensure the right resources are in place to support business needs.
This is a fast-paced, safety-critical leadership role where you'll work closely with internal teams and industry partners to make informed decisions under pressure, maintaining business resilience and delivering the best possible service for our customers.
To be successful in this role, you'll bring:
- Experience within railway operations and a strong understanding of LNER's values.
- Knowledge of operational railway standards, industry documentation and safety regulations.
- An understanding of LNER's fleet and operational service requirements.
- Strong leadership, decision-making and interpersonal skills, with the ability to influence and collaborate with a wide range of stakeholders.
- Experience managing operational incidents and implementing contingency plans in high-pressure environments.
- The ability to analyse information, prioritise effectively and make sound operational decisions.
- Good IT skills, including Microsoft Office, with experience of Railway IT Systems being advantageous.
- The ability to manage sensitive operational and security information appropriately.
This is a rostered management position based at our Rail Operating Centre in York, operating 24 hours a day, 365 days a year. You'll work collaboratively with colleagues across Service Delivery and the wider railway industry to keep our trains moving safely and efficiently.
The shift pattern includes:
- Early: 06:15 – 14:30
- Late: 13:45 – 22:00
- Night: 21:15 – 06:50
You'll be part of a supportive and highly skilled operational team where teamwork, clear communication and quick decision-making are essential to delivering the best outcomes for our customers.
You'll enjoy
- Free travel on LNER, plus 75% off other companies' tickets (for you and your dependents).
- Discounted international train tickets (after one year's service).
- 50% discount on LNER tickets for friends and family.
- Generous pension scheme.
- Annual cycle to work schemes/electric vehicle scheme.
- Discount, savings and cashback scheme from top retailers.
- Health and wellbeing schemes and discounts.
- A host of training opportunities to help further your career.
- Rewards and awards to recognise when you shine.
Life at LNER
We're on a mission to become the UK's most loved, forward-thinking, and responsible train operating company in the UK. This means making a real difference by doing the right thing for our customers, our people, and the communities and destinations we serve. Together, we're shaping the future of rail travel through our passion, our innovation, and our extraordinary people. Our people are at the heart of everything we do. We're committed to creating an inclusive and engaged culture that supports everyone at every stage of their journey. This means that when you're with LNER, you can truly be yourself—and it's why so many of our colleagues choose to stay and grow with us.
- Diversity and inclusion – We are passionate about building a diverse and inclusive workforce that reflects the communities we serve. We actively create opportunities to inspire and attract diverse talent to join LNER. We are committed to supporting all candidates, so if you require any adjustments or assistance at any stage of the recruitment process, please let us know.
- Developing our people – We're creating a learning culture that enables our people to be the best they can be. We support development and career journeys with the right tools and resources, aligned to our people priorities: readiness for Great British Rail, the future world of work and strong, people focused leadership that delivers for our people, customers, and business.
- Health and wellbeing - To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.
Disclosure and Barring Service (DBS) check
At LNER, safety is our top priority. If your application is successful and you're new to the business, we'll carry out a basic DBS check as part of our pre-employment process. This is only takes place once a conditional job offer has been made. The DBS check looks for any unspent convictions and conditional cautions under the Rehabilitation of Offenders Act (ROA) 1974. If there's evidence of an unspent conviction or a conditional caution, the details of these will be reviewed internally by a cross functional panel on a case-by-case basis before a final offer of employment is confirmed. Please note that in some cases, this may result in an offer being withdrawn. Further information on how we collect and use this data is available on our privacy notice.
Medical screening
We're a safety conscious business, so when joining LNER in any role you'll need to pass a medical screening and a drugs and alcohol test before we can confirm an unconditional job offer. For safety-critical roles, a safety-critical medical will also be required. Our Talent Team will be on hand to guide you through the process and will send you a medical questionnaire by email. Once complete, this will go directly to our in-house Health and Wellbeing team who will contact you to arrange a convenient location, date and time for your medical appointment. We currently have clinics in Kings Cross, Doncaster, Newcastle and Edinburgh. The sooner we can do it, the better, so please try to be flexible with your availability. Once your medical is approved, we'll finalise any last details and look forward to you joining the team!
How to apply
We have fantastic opportunities for people from all different backgrounds, so now is the time to join the team at LNER.
Click ‘Apply Now' and start your journey here!
