technical support specialist Work, Jobs in york, nyk (with Salaries)

Technical Specialist Remote Support
Agfa —Leeds
- Hybrid work
- Oracle
- Customer service
- Windows
Digital Communications Platforms Specialist
University of York —University of York
- £32,080 - £36,636 a year
- Full-time
- Remote
- University
- HTML
8d
Training & Development Specialist - Signalling
Siemens —York
- Full-time
- Hybrid work
- Communication skills
- Teaching
- Time management
Estates Operations Manager
York Teaching Hospital Facilities Management’ —York
- £57,528 - £64,750 a year
- Full-time
- Relocation assistance
- Employee assistance programme
14d
Mobility Trainer (Habilitation)
First Class Support —Leeds
- £40 an hour
- Part-time
- Bachelor's degree
- In-person
- Flexible schedule
Quick apply
10h
Timetable Modelling Specialist
Northern Trains —York
- £48,815 - £51,814 a year
- IT
- Employee assistance programme
- Employee discount
3d
Laboratory Technician
VINCI Construction —Leeds
- English
- Employee discount
Radiotherapy Technology Specialist
Leeds Teaching Hospitals NHS Trust —Leeds
- £49,387 - £56,515 a year
- Full-time
- Communication skills
- Teaching
7d
Graduate Consultant
Simpson Associates —York
- Azure
- Communication skills
Quick apply
Junior Infrastructure Engineer
Magnet —Leeds
- Up to £30,000 a year
- Microsoft Office
- Travel
- IT
- Employee discount
Quick apply
8d
Automation Application Specialist
Beckman Coulter Diagnostics —York
- Full-time
- Remote
- Engineering
- Laboratory experience
- English
1d
Private Banker
Barclays —Leeds
- Analysis skills
AI Specialist
thebigword —Leeds
- Full-time
- Hybrid work
- Azure
- Customer service
- DevOps
Quick apply
Junior Threat Intelligence Analyst (Security Officer)
NHS England —Leeds
- £43,954.90 - £52,928.70 a year
- Full-time
14d
Regional SEO Team Lead
TransPerfect —York
- Full-time
- Bachelor's degree
QA Analyst
IDHL —Leeds
- £25,000 - £35,000 a year
- Hybrid work
Steam Turbine Technical Field Authority
Sulzer —Leeds
- Full-time
- Remote
- Travel
- Employee assistance programme
- Employee discount
Claims Handler - Professional Indemnity and Management Liability
Hiscox —York
- Full-time
- Organisational skills
- Communication skills
9d
Claims Handler – Bodily Injury & Medical Malpractice (Multiple Opportunities)
Hiscox —York
- Full-time
- Travel
- Organisational skills
- Communication skills
9d
Threat Intelligence Analyst
Hiscox —York
- Full-time
- Hybrid work
- Master's degree
- Analysis skills
- Bachelor's degree

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Technical Specialist Remote Support

Agfa -
Leeds

Apply Now

Job details

Permanent

Qualifications

Microsoft Windows Server
Oracle
Customer service
Disaster recovery
Microsoft SQL Server
Windows
Change management
SQL
ITIL
IT
VMWare
Linux
Application support
Root cause analysis

Full job description

Technical Specialist Remote Support

We are currently looking for a Technical Specialist Remote Support, who will be reporting to the Customer Support Manager. (S)he will be responsible for the ownership and 2nd line resolution of Incidents and Service Requests for AGFA HealthCare’s Northern Europe customer base.

Location: Leeds, UK (hybrid working, 50% at home and 50% in our office in Leeds)

Scope of duties:

Lead, diagnose and troubleshoot 2nd line Incidents and Service Requests – (50% of your time)
Accurately record and triage newly reported Incidents and Service Requests to ensure a prompt and accurate line of investigation – (10% of your time)
Take ownership of Incidents and Service Requests, and prioritise your own workload with a continual focus on customers SLAs, ensuring Incidents are resolved within SLA - (10%)
Escalate Incidents, as needed, on behalf of the customer to appropriate technical resources, coordinating global interaction between other Regional Support Services, Global Support Network (GSN), Problem Management and third-party vendors. – (5%)
Perform root cause analysis on high priority Incidents and document recommendations to prevent reoccurrences – (10%)
Recommend service and product improvements to transform the Service from a reactive to a proactive approach – (5%)
Attend AGFA HealthCare product training, underlying technologies courses and maintain an expert working knowledge of our current and future products and solutions – (10%)

Requirements:

IT Diploma or Degree (qualification by experience accepted)

Minimum of 2 Years in Customer Service Application Support

Proven track record in providing high-quality support for customer-facing applications.

Proficiency in IT Service Management (ITIL)

Demonstrated experience with ITIL best practices and frameworks for efficient service management.
Proven ability to manage and implement change within an organization effectively. Experience in Change Management.

Expertise in Healthcare Imaging Solutions (PACS/RIS)

Experience with Picture Archiving and Communication Systems (PACS) and Radiology Information Systems (RIS).
Understanding of DICOM and HL7 Standards.
Knowledge of operational processes within hospital and radiology environments.

Experience in Technical Application Support

Proficient in Server Operating Systems (Windows Server and Linux), certifications are highly desirable.
Experienced with Database utilisation (Microsoft SQL and Oracle).
Experience in Applications within virtualized environments (VMware).
Knowledge of High-Availability systems and Disaster Recovery within critical infrastructure environments.

We offer :

A permanent position in a multi-disciplinary and multi-cultural team in a challenging and international environment. Opportunities to learn & grow, to make a difference and contribute to the next generation of AGFA products

We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented, committed team of individuals, training and career development programs, and a competitive compensation and benefits package.

Apply Now

Refine Your Search

technical support specialist jobs in york, nyk

Technical Specialist Remote Support

Digital Communications Platforms Specialist

Training & Development Specialist - Signalling

Estates Operations Manager

Mobility Trainer (Habilitation)

Timetable Modelling Specialist

Laboratory Technician

Radiotherapy Technology Specialist

Graduate Consultant

Junior Infrastructure Engineer

Automation Application Specialist

Private Banker

AI Specialist

Junior Threat Intelligence Analyst (Security Officer)

Regional SEO Team Lead

QA Analyst

Steam Turbine Technical Field Authority

Claims Handler - Professional Indemnity and Management Liability

Claims Handler – Bodily Injury & Medical Malpractice (Multiple Opportunities)

Threat Intelligence Analyst

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