Technical support advisor Work, Jobs in York (with Salaries)

Customer Contact Centre Advisor (Payments / Technical Support)
Mastercard —Harrogate
- Full-time
- Financial services
- In-person
- Communication skills
- Work from home
8d
Customer Service Advisor - DJ & Electronic Music Production
Bop Trading Ltd —Leeds
- £26,250 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick apply
9d
PFI Technical Officer
Leeds City Council —Leeds
- £42,839 - £46,142 a year
- Full-time
- Hybrid work
- Contracts
- Communication skills
- Negotiation
- Annual leave
7h
Renewables Callout Advisor
Zuno Tech Group —Leeds
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
14d
Project Manager
Equans —Leeds
- Full-time
- Project management
- Organisational skills
- Construction
- Annual leave
- Employee assistance programme
12d
Data Solutions Technical Advisor
Bank of England —Leeds
- Full-time
- Annual leave
5d
Customer Service Advisor
Zuno Tech Group —Leeds
- Full-time
- Customer service
- English
- Communication skills
- Annual leave
Regional EHS Advisor (Yorkshire / NE England)
VetPartners Limited —York
- £35,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Driving
- Travel
- Annual leave
- Employee discount
Quick apply
Service Team Leader
Genus Plc —York
- Full-time
- Programmable logic controllers
- Organisational skills
- Communication skills
- Employee assistance programme
Motor Claims First Response - Customer Advisor
QBE —Leeds
- Full-time
- Remote
- Microsoft Excel
- Management
- Customer service
Callout Advisor - Boilers & A/C
Zuno Tech Group —Leeds
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
Customer Service Advisor
Search Hiredonline —Leeds
- Temporary
- Customer service
- Communication skills
- Annual leave
9d
Field Service Technician - Leeds (6 Month Fixed-Term Contract)
Focal Systems —Leeds
- £17 an hour
- Weekend availability
- Travel
- Power tools
- Communication skills
- Annual leave
Quick apply
9d
Inbound Sales & Service Advisor
Clearanswer —Leeds
- £23,829 - £25,038 a year
- Full-time
- Sales
- Customer service
- In-person
HSEQ Advisor
Apleona —Harrogate
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee discount
Client Service Advisor - Corporate Insurance, Leeds
Aon Corporation —Leeds
- Hybrid work
- Organisational skills
- Communication skills
Policy Advisor - Prisons Digital & Workforce Policy
Ministry of Justice —Leeds
- £30,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
3d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Leeds
- £3,800 a month
- Full-time
- Sales
Quick apply
Azure Solutions Consultant
OneAdvanced —York
- Azure
- DevOps
- IT
- Employee assistance programme
- Bereavement leave
Microsoft Licensing Specialist
BCN Group —Leeds
- Up to £40,000 a year
- Full-time
- Hybrid work
- Azure
- Sales
- SQL
- Annual leave
- Employee assistance programme
Quick apply

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Customer Contact Centre Advisor (Payments / Technical Support)

Mastercard -
Harrogate

Apply Now

Job details

Full-time
8 days ago

Benefits

Work from home

Qualifications

ITIL Certification
ITIL
Financial services
Communication skills

Full job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Customer Contact Centre Advisor (Payments / Technical Support)

The Customer Contact Centre provides critical operational support to customers across the UK payments ecosystem, including banks, payment schemes, ATM operators and internal colleagues. Operating in a regulated, service‑critical environment, the team supports services that must operate reliably, securely and to agreed service levels.

The role provides a strong entry point into Customer Operations and the wider Vocalink organisation, building foundations in customer service, incident handling and service management.

We’re based on the outskirts of Harrogate, with secure parking and on‑site facilities including a subsidised café, bean‑to‑cup coffee, bike storage, prayer room and showers.

Role

The Contact Centre Representative acts as a first point of contact for customers, supporting the handling and progression of enquiries and incidents, and working closely with internal operational and technical teams to ensure effective service delivery.

The role reports to the Supervisor, Contact Centre.

Key Responsibilities

Responsibilities include:
Acting as a first point of contact for customers across a range of services.
Supporting customer enquiries, technical queries and requests for guidance or planned maintenance.
Progressing incidents and service requests in line with agreed processes and service levels.
Working collaboratively with internal teams to support timely resolution.
Maintaining accurate records, logs and hand‑overs.
Applying structured processes and sound judgement, particularly in time‑critical or high‑pressure situations.
Escalating issues appropriately and contributing to a positive, service‑focused team environment.

All About You / Experience

Essential
Experience working in an office or professional environment.
Experience in a customer‑facing or service‑oriented role.
Strong communication skills, with the ability to engage clearly and professionally.
Ability to work under pressure and manage competing priorities.
High levels of accuracy and attention to detail.
A proactive, customer‑focused approach and willingness to learn.

Desirable
Experience working in a regulated or controlled environment.
Experience in financial services, payments, or a Service Desk / operational support role.
Understanding of incident, request or service management concepts.
ITIL Foundation qualification or familiarity with ITIL principles.

Working Pattern & Development

35 hours per week, 4 days on, 4 days off shift pattern, working 8am to 8pm, subject to operational requirements.

Shift‑based role and may vary in line with business needs.

Full structured training and onboarding provided.

Once fully trained and meeting role expectations, colleagues may work from home for up to two days per week, in line with Mastercard's Hybrid Work Policy.

Opportunities for ongoing development and progression within Customer Operations and the wider organisation.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Apply Now

Refine Your Search

technical support advisor jobs in york

Customer Contact Centre Advisor (Payments / Technical Support)

Customer Service Advisor - DJ & Electronic Music Production

PFI Technical Officer

Renewables Callout Advisor

Project Manager

Data Solutions Technical Advisor

Customer Service Advisor

Regional EHS Advisor (Yorkshire / NE England)

Service Team Leader

Motor Claims First Response - Customer Advisor

Callout Advisor - Boilers & A/C

Customer Service Advisor

Field Service Technician - Leeds (6 Month Fixed-Term Contract)

Inbound Sales & Service Advisor

HSEQ Advisor

Client Service Advisor - Corporate Insurance, Leeds

Policy Advisor - Prisons Digital & Workforce Policy

JUNIOR SALES ADVISOR

Azure Solutions Consultant

Microsoft Licensing Specialist

I want to receive the latest job alerts for technical support advisor in york

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