Contract coordinator Work, Jobs in Ystradgynlais, Pow (with Salaries)

Customer Service and Office Manager
Bridge Coffee Roasters —Hengoed
- £34,000 - £37,000 a year
- Full-time
- Management
- Customer service
- ERP systems
- Free parking
Quick apply
6h
Service Coordinator - Inclusion
Carmarthenshire County Council —Carmarthen
- £20.29 - £22.21 an hour
- Full-time
- Organisational skills
- Annual leave
- Employee discount
5d
Accounts Payable Coordinator
TSC Subsea —Swansea
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Senior Business Development Executive
Sebring Group Ltd —Ebbw Vale
- £50,000 - £150,000 a year
- Full-time
- Sales
- Business development
- Presentation skills
- Free parking
Quick apply
4d
Clinic Administrator
Enable Physios Limited —Swansea
- £24,785 - £25,000 a year
- Part-time
- Microsoft Word
- Accounting
- Organisational skills
Quick apply
Social Care Discharge Coordinator
Bridgend County Borough Council —Bridgend
- £31,537 - £32,597 a year
- Full-time
Customer Care & Planning Coordinator – Maternity Cover FTC
Magnera Corporation —Aberdare
- Monday to Friday
- Customer service
- ERP systems
- Organisational skills
Climate Adaptation Coordinator
Transport for Wales —Pontypridd
- £27,500 a year
- Administrative experience
- Classroom experience
- Communication skills
- Employee discount
7d
Freight Forwarding Coordinator
CEVALogistics —Pontypridd
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee discount
Distribution Co-ordinator
Breedon Group plc —Treforest
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Community Support Workers
Neath Port Talbot County Borough Council —Neath Port Talbot
- £13.26 - £14.12 an hour
- Overtime
- Travel
- Annual leave
- Employee assistance programme
Business Development Executive
Veolia ES (UK) Limited —Cardiff
- Up to £32,000 a year
- Full-time
- Sales
- IT
- Communication skills
- Employee discount
Quick apply
Consultant Psychiatrist - Fendrod Ward
Swansea Bay University Health Board —Swansea
- £114,099 - £166,585 a year
- Full-time
- English
Driver LGV Class 2
Stericycle —Bridgend
- Day shift
- Driving
- Life insurance
- Referral programme
Marketing Communications Specialist (f/m/d) | 9 -12 month fixed term contract
Ecolab Inc. —Llantrisant
- Full-time
- Marketing
- Bachelor's degree
- Product management

I want to receive the latest job alerts for contract coordinator in ystradgynlais, pow

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

contract coordinator jobs near ystradgynlais, pow

Customer Service and Office Manager

Bridge Coffee Roasters -
Hengoed

Quick apply

Job details

Full-time
£34,000 - £37,000 a year
6 hours ago

Benefits

Free parking
On-site parking

Qualifications

Contract management
Management
Customer service
ERP systems
Catering
Continuous improvement
Organisational skills
AI
Leadership
Communication skills

Full job description

Customer Service & Office Manager

Location: Ystrad Mynach (Head Office)
Salary: £34,000 - £37,000 per annum

About Bridge Coffee Roasters

At Bridge Coffee Roasters, we're passionate about delivering exceptional coffee experiences backed by outstanding customer service. We're looking for a proactive and experienced Customer Service & Office Manager to lead our customer service team, oversee the smooth running of our head office, and play a key role in driving operational excellence.

If you're an experienced people manager who enjoys improving processes, delivering outstanding customer experiences, and making a real impact, we'd love to hear from you.

The Role

As our Customer Service & Office Manager, you'll lead our Customer Service Advisors and Field Service Coordinator while ensuring our customers receive a consistently excellent service.

You'll take ownership of customer satisfaction, service performance, office operations, and the commercial success of our Preventative Maintenance (PM) and Pressure Systems Safety Regulations Inspection (PSSR) programmes. You'll also champion continuous improvement, using technology and AI to enhance service delivery wherever possible.

Key Responsibilities

Lead, coach and develop the Customer Service team.
Manage the day-to-day operation of our customer service function and head office.
Take ownership of customer satisfaction (NPS & CSAT) and resolve complex customer escalations.
Ensure Service Level Agreements (SLAs) are consistently achieved.
Oversee the Field Service Coordinator, ensuring efficient scheduling of engineers and service activities.
Deliver revenue targets for Preventative Maintenance (PM) and Pressure Systems Safety Regluation Inspections (PSSR) programmes.
Monitor performance metrics and produce regular management reports.
Identify and implement process improvements to increase efficiency and service quality.
Support the introduction of AI and digital tools to improve customer service.
Manage office facilities, suppliers, onboarding activities and day-to-day administration.
Work closely with the senior leadership team to improve service delivery and business performance.

What We're Looking ForEssential

Proven experience managing a customer service or operations team.
Strong leadership and people management skills.
Experience handling customer escalations and delivering excellent customer service.
Commercial awareness with experience working towards performance or revenue targets.
Experience using CRM and ERP systems.
Excellent organisational and communication skills.
A proactive approach to problem-solving and continuous improvement.

Desirable

Experience within a field service or technical service environment.
Knowledge of preventative maintenance or service contract management.
Experience using AI or digital tools to improve operational efficiency.
Experience within the coffee, catering equipment or foodservice industry.

What You'll Bring

You'll be a confident leader who enjoys developing people, improving processes and delivering exceptional customer experiences. You'll thrive in a fast-paced environment, be highly organised, and enjoy working collaboratively across multiple teams.

Why Join Bridge Coffee Roasters?

At Bridge Coffee Roasters, we believe great service comes from great people and great systems. We work with calm confidence, continually improving the way we support our customers and each other.

This is an exciting opportunity to join a growing business where you'll have the autonomy to make improvements, lead a fantastic team and play a key role in shaping the future of our customer service operation.

Salary: £34,000 - £37,000 per year

Location: Ystrad Mynach (Head Office)

If you're ready to take the next step in your management career, we'd love to hear from you.

Pay: £34,000.00-£37,000.00 per year

Benefits:

Free parking
On-site parking

Experience:

Customer Service Management: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

contract coordinator jobs in ystradgynlais, pow

Customer Service and Office Manager

Service Coordinator - Inclusion

Accounts Payable Coordinator

Senior Business Development Executive

Clinic Administrator

Social Care Discharge Coordinator

Customer Care & Planning Coordinator – Maternity Cover FTC

Climate Adaptation Coordinator

Freight Forwarding Coordinator

Distribution Co-ordinator

Community Support Workers

Business Development Executive

Consultant Psychiatrist - Fendrod Ward

Driver LGV Class 2

Marketing Communications Specialist (f/m/d) | 9 -12 month fixed term contract

I want to receive the latest job alerts for contract coordinator in ystradgynlais, pow

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected