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Customer Service Advisor (Part-time)
Novacroft —Remote
- £12.71 an hour
- Part-time
- Remote
- Bilingual
- Customer service
- English
- Store discount
- Work from home
Quick apply
7d
Customer Service Agent (UK)
Dabble —Leeds
- £28,000 - £31,000 a year
- Customer service
- Analysis skills
- Annual leave
- Work from home
13d
Online GCSE Science and Maths Tutor
EDUCATION & LEARNING ACADEMY LIMITED —Remote
- £16.25 - £22.55 an hour
- Part-time
- Remote
- Childcare
- Working with children
- Communication skills
- Free parking
- Flexitime
Quick apply
9d
Customer Service Advisor (Full-time)
Novacroft —Remote
- £12.71 an hour
- Full-time
- Remote
- Bilingual
- Customer service
- English
- Employee assistance programme
- Employee discount
Quick apply
7d
Customer Service Assistant
High Life Highland —Ullapool
- £25,698 - £26,408 a year
- Part-time
- Remote
- Microsoft Office
- IT
11+ Online Tutor
Atom Learning —London
- Remote
- Teaching
- Flexible schedule
- Referral programme
Customer Support Assistant
SafeTag Tracking —Orpington
- £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- English
- Free parking
- Annual leave
Quick apply
12d
Customer Service Officer
East Midlands Railway —London
- £26,661.87 - £29,624.30 a year
- Weekend availability
- Travel
11d
Complaints/Customer Experience Advisor
Platform Housing —Birmingham
- Up to £34,845 a year
- Remote
- Annual leave
- Employee assistance programme
12d
Early Support Adviser
Cambridgeshire County Council —Papworth Everard
- £31,537 a year
- Remote
- Working with children
- In-person
- Annual leave
- Work from home
9d
Online English Teacher
Nova Star Academy —Remote
- £15 - £30 an hour
- Part-time
- Remote
- English
- Communication skills
- Teaching
Quick apply
5d
Customer Service Advisor
Cambridgeshire County Council —Saint Ives
- £28,142 - £33,699 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Communication skills
- Annual leave
- Employee discount
14d
Court Officer
Scottish Courts and Tribunals Service —Lochmaddy
- £27,507 a year
- Part-time
- Annual leave
- Employee discount
13d
Virtual Recovery Worker - Highland Anywhere
WithYou —Inverness
- £26,250 - £30,900 a year
- Remote
- Leadership
- Annual leave
- Referral programme
Trainee Environment Protection Officer
Scottish Environment Protection Agency —Holytown
- £34,946 - £35,731 a year
- Full-time
- Hybrid work
- Classroom experience
- Communication skills
- Annual leave
- Employee discount
14d
Clinic Receptionist
London School of Osteopathy —Bethnal Green
- £14.80 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Annual leave
Quick apply
1d
Retail Customer Service Assistant
bp Retail —London
- £14.80 an hour
- Part-time
- Café
- Annual leave
- Employee assistance programme
18h
Administrative and Projects Coordinator
SPL Strategies —Exeter
- £28,000 - £33,000 a year
- Full-time
- Remote
- Microsoft Office
- Administrative experience
- IT
- Annual leave
- Work from home
Quick apply
18h
Pharmacy Colleague
ASDA —London
- £13.10 - £14.35 an hour
- Part-time
- Computer skills
- Annual leave
- Employee assistance programme
Online Fitness Coach
Ben Clark Coaching Ltd —Remote
- £50 - £3,500 a month
- Part-time
- Remote
- Communication skills
Quick apply
13h

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Customer Service Advisor (Part-time)

Novacroft
Remote

Quick apply

Job details

Part-time
£12.71 an hour
7 days ago

Benefits

Store discount
Company pension
Work from home
Discounted gym membership
Employee assistance programme
Employee discount
Paid volunteer time
Referral programme

Qualifications

Bilingual
Customer service
English
Windows
Data entry
Outbound calling
Phone etiquette

Full job description

Novacroft is recruiting a part time Customer Service Advisor. This role is fully remote on a temporary contract for 3 months. Working hours per week will be 18.75 hours a week. You will be required to work your contracted hours flexibility within the hours of 4:15 pm and 8:15 pm, Monday to Friday and/or 8:00 am to 8:15 pm on Saturdays and Sundays.

About Novacroft

Novacroft is a People-First organisation specialising in customer experience transformation.

Our mission is to provide you with a career growth pathway where you can make a meaningful difference, belong, have a sense of purpose, and positively impact our local and global community. We offer opportunities to learn and grow skills to ensure you’re future ready, and firmly put wellbeing at the heart of all we do. Please click the link below for more information about Novacroft.

https://youtu.be/dJtNg4Q4KrY

We partner with clients in central and local government, charity, education, mobility and retail, including Transport for London, the Royal British Legion, and the University of Bradford. Our impact has saved a transport sector client £25,000,000, enabled 250,000 members of a leading UK charity to apply online for membership, delivered £55,000,000 in energy grant funding, provided £278,000 in pro-bono support to the charity sector, and enabled 70,000 volunteers to support 14 million visitors for London Organising Committee of the Olympic and Paralympic Games. Today, 42,000,000 people use our customer experience products and services.

About the role

The role: As a Customer Service Agent, you’ll be responsible for answering incoming calls and answering incoming email correspondence. You'll provide first-class customer service, ensuring customers are satisfied while meeting key performance indicators.

Handle inbound and outbound customer telephone enquiries
Accurately capture, update, and maintain customer records in relevant systems
Data input: take customer telephone payments, process refunds and update customer records.
Resolve customer issues at the first point of contact wherever possible, escalating where necessary.
Adhere to service level agreements (KPI) and performance targets, ensuring a high-quality service is consistently delivered.
Actively contribute to a positive team environment, supporting colleagues and sharing best practice.
Full Training will be provided and training will be full time hours 8am- 4:30pm.
Full training and support given throughout by Team Managers.

Benefits

We provide a range of extras to our valued team members, including:

Auto-enrollment pension scheme
Opportunities to progress and grow with Novacroft. 285 team members have been promoted since joining the team, with many of them having started in roles just like this.
Access to Novacroft's bespoke rewards scheme, which includes high-street retailer and gym membership discounts
Access to our Employee Assistance Programme (EAP)
23 days holiday, increasing by one day for each year of service up to 28 days.
Your birthday off work - in addition to your annual holiday entitlement.
Paid time out for volunteering.
To be part of a collaborative, creative working environment in a uniquely people-focused business with a supportive, sociable team..

Please note the successful candidates will be determined through a scoring process throughout the interview. The criterias of these scoring will use information on your existing performance, absence as well as other relevant factors.

Novacroft is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, or gender.

Pay: £12.71 per hour

Benefits:

Company pension
Referral programme
Store discount
Work from home

Application question(s):

Do you have the provision of your own desktop/laptop device (this cannot be a Chromebook or a MacBook)?
Have you worked for Novacroft before
Are you a current resident of the UK ?
Do you have right to work in the UK
Does your laptop have Microsoft Windows 11 - Home, Pro or Enterprise , version Build 22631 - supported until October 2025, Build 26100 - supported until October 2026

Experience:

working in a call centre: 1 year (preferred)
Customer service: 1 year (preferred)

Work Location: Remote

Quick apply

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I want to receive the latest job alerts for paid online

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