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ER Advisor

Pizza Express -
Remote

Quick apply

Job details

Full-time

Qualifications

ServiceNow
Communication skills

Full job description

We’re looking for an experienced Employee Relations Advisor to provide trusted, practical and confident ER support across our business. Acting as the first point of contact for General Managers, Territory Managers and People Business Partners, you’ll play a key role in promoting fair, consistent and commercially sound employee relations practices while minimising risk.

This is a hands-on role, working closely with operational leaders and the wider People Team to manage ER cases effectively, coach managers and help build confidence and capability across the business.

What you’ll do

Provide clear, pragmatic advice to managers on a wide range of employee relations matters, including disciplinary, grievance, absence and capability cases
Ensure ER cases are managed fairly, consistently and in line with employment legislation, company policies and best practice
Coach and support line managers to manage ER matters confidently and reach positive, sustainable outcomes
Build strong working relationships with People Business Partners, Territory Managers, General Managers and the wider People Team
Manage ER enquiries through the ER inbox, escalating complex or high-risk cases appropriately
Own end-to-end case management, ensuring accurate and timely updates on ServiceNow and other people systems
Monitor ER trends and produce case reporting to support insight-led decision making
Support long-term sickness and capability cases, maintaining accurate records across people systems
Assist with ER projects, policy updates and the delivery of ER training where required
Liaise with external partners such as legal advisors, ACAS and occupational health providers when needed
Stay up to date with employment legislation and make recommendations to improve policy and process

What you’ll need

CIPD qualification or equivalent practical experience
Up-to-date knowledge of UK employment law and ER best practice
Proven experience advising and coaching managers on ER issues, including complex cases
Strong judgement with the ability to balance risk, fairness and commercial impact
Excellent communication, influencing and stakeholder management skills
Highly organised, with the ability to manage and prioritise multiple cases
A collaborative, “one team” mindset and a commitment to confidentiality and consistency
Knowledge of ROI or Jersey employment law is desirable but not essential

Quick apply

Refine Your Search

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ER Advisor

Associate Business Analyst

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Business Analyst - UK

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