Call center manager Work, Jobs (with Salaries)

Contact Centre Customer Success Manager
Zoom —London
- Full-time
- Hybrid work
- In-person
2d
Contact Centre Operations Manager
NFU Mutual —Glasgow
- Up to £75,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Driving
- Financial services
- Annual leave
- Employee discount
14d
Team Manager - Contact Centre
Aptia Group —Edinburgh
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Management
10d
Customer Operations Senior Manager
OneFamily —Brighton
- Full-time
- Communication skills
13d
Call Centre Manager
Fitter Windows —Harlow
- £24,420.00 - £55,484.47 a year
- Full-time
- Management
- Sales
- English
- Free parking
- Employee discount
Quick apply
6d
VRES Contact Centre Manager
Metropolitan Police —Charlton
- £37,510.00 - £45,207.75 a year
- Weekend availability
- Customer service
- Microsoft Office
- Analysis skills
3d
Contact Centre Team Manager
First Choice Homes Oldham —Oldham
- £42,795 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Contact Centre Team Leader
Premium Credit Limited —London
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Human resources
- Annual leave
- Employee assistance programme
14d
Contact Centre Team Manager
BUUK Infrastructure —Cardiff
- £34,143 a year
- Hybrid work
- Microsoft Excel
- Management
- Customer service
Contact Centre Manager
ReviewSolicitors Ltd —Nottingham
- £45,000 - £55,000 a year
- 8 hour shift
- Sales
- Salesforce
- In-person
- Free parking
- Annual leave
Quick apply
10d
Contact Centre Team Manager - Fintech
Foundever —Kingston upon Thames
- Up to £32,000 a year
- Weekend availability
- Management
- Human resources
- Communication skills
Call Centre Manager
Specsavers —Crawley
- Up to £37,000 a year
- Full-time
- Management
- Customer service
- Continuous improvement
- Employee discount
- Sick pay
Customer Success Manager
Speechmatics —London
- Hybrid work
- Spanish
- Contracts
- APIs
Team Leader - Rent Arrears
LRG —Worthing
- Hybrid work
- Customer service
- Analysis skills
- Supervising experience
Quick apply
Sales Team Manager - Contact Centre
RIVIERA TRAVEL —Burton-On-Trent
- £35,000 - £55,000 a year
- Full-time
- Hybrid work
- Sales
- Analysis skills
- Travel
- Health & wellbeing programme
- Work from home
Quick apply
13d
Call Centre Manager
Veetec Motor Group —Hayes
- From £30,000 a year
- Full-time
- Spanish
- Customer service
- English
Quick apply
Customer Service / Call Centre Team Leader
Barbon Group Ltd. —Chester
- Management
- Supervising experience
- In-person
Quick apply
14d
Telesales Manager
Managed Technology Corporation —Larkfield
- Full-time
- Leadership
- Communication skills
Fleet Contact Centre Manager
Trane Technologies —Bolton
- Full-time
- Computer literacy
- Supervising experience
- Leadership
Telesales Team Manager
Together —Cheadle
- Full-time
- Sales
- Analysis skills
- Supervising experience
Quick apply
1d

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Contact Centre Customer Success Manager

Zoom -
London

Apply Now

Job details

Full-time
2 days ago

Full job description

R19203

London, United Kingdom

Sales

Full time

What you can expect

We are seeking a strategic Contact Centre Customer Success Manager to support and scale a global partner success model. This UK-based role, focuses on CCaaS and UCaas solutions. And will combine Contact Centre CSM expertise, and partner enablement experience. This role is ideal for someone who enjoys building scalable programs and developing effective partner success frameworks. You will work closely with strategic partners to drive customer adoption, retention, expansion, and long-term value across partner-managed accounts. As a trusted advisor to partners and internal teams, you will support Contact Center transformation initiatives, improve customer outcomes, and contribute to business growth.

About the Team

Our team is focused on delivering world-class customer and partner experiences through collaboration, innovation, and scalable success strategies. We work cross-functionally across Sales, Renewals, Product, Marketing, and Customer Success to support strategic partners and customers throughout their lifecycle journey. We are passionate about helping organisations modernise their customer experience operations. While ensuring partners are fully equipped with the tools, frameworks, and insights needed to succeed in a fastpaced global environment.

Responsibilities

Building and scaling global partner success programs and engagement strategies for CCaaS and UCaaS solutions
Designing and implementing onboarding models, playbooks, lifecycle frameworks, and customer success best practices
Driving customer adoption, retention, utilisation, expansion, and overall customer success outcomes
Guiding partners through Contact Center transformation and customer experience improvement initiatives
Translating technical capabilities into clear business value for technical and executive stakeholders
Enabling and coaching partner Customer Success teams through training, tools, telemetry, and customer health insights
Supporting renewal, expansion, and customer engagement strategies across partner-managed accounts
Collaborating cross-functionally with Sales, Product, Marketing, Renewals, and Customer Success teams while advocating for partner and customer needs internally

What we’re looking for

7+ years’ experience in Customer Success, Partner Success, or related customer-facing SaaS roles
Build and scale Customer Success or Partner Success programs within SaaS, CCaaS, or UCaaS environments
Manage and grow relationships across channel partners, resellers, MSPs, and global partner ecosystems
Drive customer outcomes through adoption, retention, utilization, CSAT, and lifecycle management strategies
Influence commercial growth through renewals, upsell opportunities, and customer expansion initiatives
Operate across both direct customer success and indirect partner-led delivery models

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.

Apply Now

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