Digital customer service remote Work, Jobs (with Salaries)

Customer Service Advisor - Remote
WNS Global Services —Ipswich
- Part-time
- Remote
Quick apply
Customer Service Agent
YourStride —Remote
- £25,500 a year
- Full-time
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- Customer service
- English
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11d
Customer Experience Specialist
Quince —Remote
- £16 an hour
- Monday to Friday
- In-person
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Servicing Agent (CS)
Kensington Mortgages —Remote
- £26,000 a year
- Monday to Friday
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22h
Bookings & Compliance Coordinator (Remote)
Topp Language Solutions —West Yorkshire
- £12.71 - £15.00 an hour
- Part-time
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Quick apply
Administrative Assistant
Lightspeed Systems —Remote
- Remote
- Microsoft Powerpoint
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Quick apply
8d
Customer Success Specialist
Healthera Ltd —London
- Full-time
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- Salesforce
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- Sick pay
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1d
Service Desk Analyst (1st Line)
British Business Bank —London
- £30,000 a year
- Monday to Friday
- Hybrid work
- Software troubleshooting
- Continuous improvement
- IT
- Annual leave
- Employee discount
Quick apply
18h
Clinical Trial Associate (Associate, Rater Services)
Cogstate —Remote
- £50,000 - £55,000 a year
- Remote
- Computer literacy
- English
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Quick apply
Technical Data Entry Administrator
Pole Star EAM Limited —London
- £25,000 - £30,000 a year
- Full-time
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Quick apply
Senior Customer Services Advisor
Fanatics Collectibles —Remote
- Weekend availability
- Remote
- Microsoft Word
- Microsoft Excel
- Communication skills
- Flexible schedule
Quick apply
Customer Support Specialist
Perlego —London
- £30,000 a year
- Full-time
- Hybrid work
- English
- Annual leave
Quick apply
5d
TikTok Live Moderator & Customer Service Advisor (Remote)
Valentte —Winsford
- £12.91 an hour
- Social media management
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- English
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1d
Marketing Executive (Remote)
Translayte —Remote
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13d
Customer Service & Content Coordinator
1111 EC Services Limited (T/A V2 Cigs UK) —Peterborough
- £28,000 - £32,000 a year
- Full-time
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- Microsoft Word
- Microsoft Outlook
- Communication skills
- Store discount
- Work from home
Quick apply
23h
Customer Sales Representative (REMOTE)
Careline365 —Norwich
- £12.81 an hour
- 8 hour shift
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- CRM software
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7d
Customer Service Advisor - Part-Time Evenings/Weekends
ZPos —Swindon
- £13.33 an hour
- Overtime
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Lloyds Banking Group - Customer Support - Rugby
Lloyds Banking Group —Rugby
- £26,200 a year
- Full-time
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- Customer service
- Financial services
5d
Data Analyst
Gamesight —Remote
- £45,000 - £55,000 a year
- Remote
- English
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Lloyds Banking Group Customer Support - Exeter
Lloyds Banking Group —Exeter
- £26,200 - £26,950 a year
- Full-time
- Remote
- Customer service
- Financial services
- Banking
4d

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Customer Service Advisor - Remote

WNS Global Services -
Ipswich

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Job details

Part-time

Full job description

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 64,000+ employees.

Job Description

Potential Varied Hours Available:

Weekday evenings: 17:00 - 22:00 | 17:30 – 22:30

Weekday mornings: 07:00 – 09:00

Saturday: 08:00 - 22:00 - Between 6-12 Hour shifts available.

Sunday - 08:00 - 22:00 - Between 6-12 Hour shifts available.

Night shifts: 22:00 - 09:00 (Different shift patterns, Monday - Sunday).

Applicants must be able to commit either a Saturday or Sunday plus bank holidays

Times are flexible and will be discussed/ arranged in interview

Flexibility may be required to complete a training period for up to 35 hours per week.

Basic Purpose and Function:

To provide excellent customer service to our Clients, by ensuring that all telephone calls are answered promptly and dealt with professionally and applying a proactive approach to claims handling.

To negotiate all heads of claim within the Service Level Agreements on economic terms, adhering to excellent service standards and best practice

Key Tasks:

Answering the telephone and signing off calls in accordance with WNS’ agreed procedures
Handle inbound FNOL calls relating to motor insurance claims, delivering a calm, clear, and reassuring customer experience in a timely manner.
Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved.
Maintain compliance with industry regulations, internal policies, and data protection standards
Assess urgency and direct calls appropriately, including escalating complex or high-priority cases.
Ensure correct prioritisation of workload and time management schedules are adhered to
Communicate clearly and professionally, explaining the next steps and managing customer expectations
Balance empathy and efficiency, supporting customers who may be distressed following an accident or incident.
Making all liability enquiries necessary to allow you to negotiate settlement of Customer claims on the best possible terms
Assess circumstances with a critical eye, remaining alert to potential indicators of fraudulent activity and raising concerns in line with internal procedures.
Complaint handling within agreed company procedures
Keeping the policyholder informed both verbally and in writing of the status of the claim
Carry out administration on files including general typing of emails and keeping a well organised and up to date portfolio of claims, which you will manage proactively and efficiently
Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved.

Qualifications

High School or Lower.

Quick apply

Refine Your Search

digital customer service remote jobs

Customer Service Advisor - Remote

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