Direct line group Work, Jobs (with Salaries)

Control Room Advisor
Direct Line Group —Glasgow
- Weekend availability
- Customer service
- Communication skills
- Employee discount
Claims Handler
Direct Line Group —Manchester
- Customer service
- Employee discount
Commercial Analyst
Direct Line Group —London
- Analysis skills
- Communication skills
- Employee discount
SME Customer Service Representative
Direct Line Group —Leeds
- Sales
- Customer service
- Organisational skills
- Employee discount
CRM Activation Consultant
Direct Line Group —London
- Communication skills
- Employee discount
Counter Fraud Investigator - Motor Claims
Direct Line Group —Birmingham
- Communication skills
- Employee discount
9d
Trading Performance Specialist - Commercial Direct Home & Growth
Direct Line Group —London
- Employee discount
9d
Commercial Manager - Digital
Direct Line Group —London
- Employee discount
RTA Motability Claims Handler
Direct Line Group —Leeds
- Communication skills
- Employee discount
12d
Home Trading Manager
Direct Line Group —London
- Employee discount
RTA Litigation Claims Handler
Direct Line Group —Leeds
- Hybrid work
- Continuous improvement
- Employee discount
Claims Handler - Liability
Direct Line Group —Manchester
- Communication skills
- Negotiation
- Employee discount
Security Consultant - Architecture
Direct Line Group —London
- Azure
- AWS
- Employee discount
Trading Manager - Green Flag
Direct Line Group —London
- Analysis skills
- Product management
- Employee discount
RTA Claims Technical Lead – Qualified Solicitor
Direct Line Group —Leeds
- Employee discount
Pricing Consultant
Direct Line Group —London
- SQL
- Analysis skills
- Machine learning
- Employee discount
Legal Claims Handler
Direct Line Group —Bristol
- Hybrid work
- Customer service
- Analysis skills
- Communication skills
- Employee discount
Actuarial Pricing Analyst
Direct Line Group —London
- SQL
- Communication skills
- Python
- Employee discount
Senior Commercial Property Claims Handler
Direct Line Group —Glasgow
- Hybrid work
- Mentoring
- Employee discount
Senior Home Pricing Analyst
Direct Line Group —London
- SQL
- Communication skills
- Employee discount

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Control Room Advisor

Direct Line Group -
Glasgow

Apply Now

Job details

Permanent

Benefits

Company pension
Employee discount

Qualifications

Customer service
Communication skills

Full job description

Full time, permanent position (37.5 hours a week)

DLG is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you're already part of DLG or thinking about joining us, you'll have the chance not only to be recognised for your skills, but also to build on them and be empowered to do your very best.

When customers need help most, our Control Room Advisors are there thinking fast, solving problems and keeping people moving. At Direct Line Group, this role sits at the heart of our Rescue operation, bringing together communication, logistics and customer care.

If you enjoy variety and want a role where no two days are the same, this could be the role for you.

What you’ll be doing

You’ll be the vital link between our frontline teams, patrols and customers, owning each case from start to finish and ensuring the right outcome, every time.

Your key responsibilities will include:

Taking ownership of incoming work from frontline teams and seeing it through to resolution

Coordinating patrols and resources to maintain effective coverage across key areas

Managing the end‑to‑end customer journey during breakdown and rescue situations

Communicating clearly and confidently with customers, patrols and internal stakeholders

Making real‑time decisions in a fast‑moving, time‑critical environment

Solving problems using initiative, judgement and sound decision‑making

Maintaining accurate records, task management and end‑of‑day invoice processing

What we’re looking for

Strong communication and customer service skills, with confidence working in pressured situations

Experience in a fast‑paced, operational or customer‑focused environment

The ability to juggle priorities while maintaining accuracy and attention to detail

A proactive, solutions‑focused mindset with ownership of decisions

Hours of work: you will need to be available to work weekends, across a 37.5-hour week (shift pattern over 2 weeks: Monday, Tuesday, Wednesday, Saturday, Sunday, Thursday, Friday, between 7am – 8.30pm)

Ways of Working

Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 50% of their time in the office

Benefits

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

Employer contributed pension

Annual company bonus

Discounts on Insurance products

Generous holiday allowance

Flexible benefits package including optional health and dental insurance

Buy as you earn share scheme

Employee discounts and cashback

Plus, many more

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Direct Line Insurance Group is now owned by Aviva Plc. If you are successful in your application, you may initially receive a Direct Line offer and contract of employment; however, your employment will transfer to Aviva Employment Services Limited from 1 July 2026 under TUPE. From that date, some terms and conditions of employment will change, including bonus and pension arrangements.

Apply Now

Refine Your Search

direct line group jobs

Control Room Advisor

Claims Handler

Commercial Analyst

SME Customer Service Representative

CRM Activation Consultant

Counter Fraud Investigator - Motor Claims

Trading Performance Specialist - Commercial Direct Home & Growth

Commercial Manager - Digital

RTA Motability Claims Handler

Home Trading Manager

RTA Litigation Claims Handler

Claims Handler - Liability

Security Consultant - Architecture

Trading Manager - Green Flag

RTA Claims Technical Lead – Qualified Solicitor

Pricing Consultant

Legal Claims Handler

Actuarial Pricing Analyst

Senior Commercial Property Claims Handler

Senior Home Pricing Analyst

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