eGain is a leading provider of AI-powered knowledge and customer experience solutions. Fortune 500 clients and government agencies trust the eGain AI Knowledge Hub to optimise customer experience and reduce cost of service. Recognized by Gartner, our platform orchestrates AI and human expertise to deliver trusted answers to customers, agents, and field staff.
We are diverse, optimistic, and tenacious. We take pride in what we do and hold ourselves to a high standard. If you want to work in a dynamic, fast-moving environment at the cutting edge of AI and customer engagement – let’s talk.
We’re looking for Business Development Representatives who are driven, consultative, and AI-first in their approach. You’ll be the first point of contact for prospective customers, shaping their impression of eGain.
In this role, leveraging AI and digital tools in a product-led sales engagement model, you will:
- Lead discovery calls to qualify enterprise leads to develop sales opportunities.
- Nurture prospects until they are ready to engage with Account Executives.
- Use creative prospecting techniques to identify new opportunities.
- Partner with marketing (you are their customer) and sales (they are your customer) to refine processes, share insights, and continuously improve pipeline generation.
- Consultative approach – You listen, ask incisive questions, and frame solutions to customer pain points.
- AI First Mentality – You understand AI trends and actively use AI tools to maximize your efficiency and effectiveness. You’re excited to apply AI creatively in discovery and prospecting.
- Agile Approach – You can switch between consulting mode to demoing on the fly. Nothing fazes you!
- Technical credibility – You’re comfortable engaging with both business and technical stakeholders. You don’t need to be a full stack engineer, but you can hold your own in a technical conversation.
- Growth mindset – You’re eager to learn consultative selling techniques and build your career in enterprise technology sales.
Some prior experience in sales, customer success, consulting, or other customer-facing roles is helpful, but not essential.
- Demonstrated ability to learn quickly and apply AI and technology to solve problems.
- Excellent communication and active listening skills.
- Bachelor’s degree
Work at the intersection of AI, Knowledge, and CX – fast-growing areas in enterprise SaaS.
- Learn proven product-led sales techniques with mentoring and structured onboarding.
- Grow your career in sales, customer success, and solutions consulting.
- Competitive compensation package with base + variable tied to pipeline success.
Written test
- Aptitude section – this is a GRE style test (60 minutes or less)
- Functional section – this is a take-home test
Panel interview (in-person at eGain Newbury office)
Email your resumé to [email protected] with the position title “AI Sales Development Representative” in the email subject.
