factset support Work, Jobs (with Salaries)

Deskside Support Engineer (Liverpool)
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- Full-time
- Azure
- Microsoft Office
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Deskside Support Engineer (Liverpool)

Investec -
Liverpool

Apply Now

Job details

Full-time
9 days ago

Qualifications

ITIL Certification
Azure
Bloomberg
Microsoft Office
Continuous improvement
ITIL
Mentoring
Scripting
Mac OS
Root cause analysis
AI
Citrix
Communication skills
PowerShell
Intune

Full job description

Investec – Where Out of the Ordinary Happens

At Investec, we do things differently. We're a leading international bank and wealth manager built on a culture of curiosity, entrepreneurial spirit and human connection. Ideas are heard, ambition is celebrated, and impact is encouraged. As part of a team that challenges convention and strives for outperformance, you'll help shape bold solutions for clients who expect something more than the ordinary.

Deskside Support Engineer

At Investec, technology is central to how our people perform, collaborate and serve our clients. We're looking for a Deskside Support Engineer to help deliver a premium, high-touch digital workplace experience for our colleagues across the business.

This is a role for someone who combines exceptional end-user support with being visible, trusted and proactive when supporting senior stakeholders and front-office users, while also driving automation, modern endpoint management and continuous improvement across our Modern Workplace environment.

You'll be joining a fast-paced financial services environment where stability, responsiveness, security and user experience really matter.

What you'll be doing

Deliver high-touch, relationship-led technology support to Investec colleagues, including senior stakeholders and front-office users.
Act as a trusted technology advisor, providing proactive support across devices, meeting rooms and collaboration platforms.
Support high-impact events such as board meetings, investor presentations and market-sensitive activity.
Own and manage incidents, service requests and escalations through the ITSM platform, ensuring SLAs and KPIs are met.
Work closely with the Service Desk and global Workplace Services teams to resolve issues and drive root cause analysis.
Develop PowerShell scripts and automation to reduce manual effort, improve efficiency and enable proactive remediation.
Manage and optimise endpoints through Microsoft Intune / Endpoint Manager across Windows 11, macOS and mobile devices.
Support Azure AD / Entra ID, conditional access, device compliance and Zero Trust-aligned endpoint controls.
Support Citrix, Azure Virtual Desktop and Windows 365 environments.
Use endpoint telemetry and performance trends to identify recurring issues and improve digital experience.
Create high-quality documentation, reusable fixes and knowledge articles to support continuous improvement.
Provide onsite support for workplace technology, including docks, monitors, mobile devices, AV/VC rooms, print, wireless and desk moves.
Conduct regional site visits and basic network connectivity troubleshooting where required.

What we're looking for

You'll bring strong experience in Modern Workplace, End User Compute or digital workplace engineering, ideally within financial services or another regulated environment.

5–8+ years' experience in Modern Workplace / End User Compute.
Strong PowerShell scripting capability.
Hands-on experience managing endpoints through Microsoft Intune / Endpoint Manager.
Experience supporting Windows 11 and macOS environments.
Strong knowledge of Microsoft 365 / Office 365.
Experience with Azure AD / Entra ID and conditional access.
Familiarity with Citrix, Azure Virtual Desktop or Windows 365.
Strong troubleshooting, analytical and problem-solving skills.
Demonstrable white-glove / VIP support experience.
Good understanding of ITIL / ITSM best practice.
Experience supporting hybrid cloud environments.
Excellent stakeholder engagement and communication skills.

Exposure to financial platforms such as Bloomberg, FactSet, Reuters / Refinitiv or Excel pricing tools would be highly advantageous, particularly where stability and sensitivity are critical.

It would be great if you also have

ITIL Foundation.
AZ-900: Azure Fundamentals.
AI-900: AI Fundamentals.
Experience with automation frameworks.
Exposure to Zero Trust security models.
Familiarity with Microsoft Defender for Endpoint.
Experience mentoring junior engineers.
Experience contributing to Knowledge Management and reusable support solutions.

As part of our collaborative & agile culture, our working week is 4 days in the office and one day remote. We believe that being together enables us to live our values and support our clients and communities in an extraordinary way.

Investec offers a range of wellbeing benefits to make our people feel healthier, balanced and more fulfilled in their lives inside and outside of work. You can find a list of our benefits here

Embedded in our culture is a sense of belonging and inclusion. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation. We believe that innovation thrives when everyone feels respected, included, and empowered to contribute.

We actively seek out diverse talent and foster an inclusive environment, encouraging applications from people of all backgrounds and experiences. Here, you'll find networks, benefits, and development opportunities designed to support your career journey, wherever it may lead.

If this role excites you but you don't meet every requirement, we'd still love to hear from you. Your unique perspective and experience could be exactly what we are looking for. Get in touch!

At Investec, we're deeply invested in our clients, our colleagues, and our communities. It's more than a mindset; it's how we show up every day.

Be part of something Out of the Ordinary.

Recite Me

We commit to ensure that everyone is fairly assessed during our recruitment process. To assist candidates in completing their application form, Recite Me assistive technology is available on our Careers pages. This can be accessed by clicking on the ‘Accessibility Options' link at the top of the page.

The Recite Me tool includes a screen reader, styling and customisation options, a series of reading aids, a translator and more.

If you have any form of disability or neurodivergent need and require further assistance in completing your application, please contact the Careers team at [email protected] who will be happy to assist.

Apply Now

Refine Your Search

factset support jobs

Deskside Support Engineer (Liverpool)

Associate Director, Senior Investment Risk Analyst

Client Solutions Associate - London, Oct2026

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Service Desk Analyst

Investment Banking Associate - Energy & Power

Business Analyst

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Data Platform Lead

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Sales Executive, EMEA Mid Market Sales

Associate, Investment Solutions/Portfolio Consulting

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