The Spa at Low Wood Bay is a luxury resort facility in the heart of the Lake District. Recently awarded a 5 Star Luxury Bubble rating from The Good Spa Guide, we now have fantastic opportunities for you to join our enthusiastic and talented team! To help create enjoyable and memorable experiences in our Spa as our faciality continues to expand and redevelop.
Here at Low Wood Bay spa, we have amazing infinity pools, luxury treatment suites, thermal cabins, premium spa brands and more importantly YOU to create enjoyable and memorable experiences for all our guests.
Why Choose Low Wood Bay Resort & Spa?
Simply put, why not work in arguably the best Spa in the Northwest! We don't just look after our guests; we make looking after you a priority!
About the job
What can we say? Imagine working in arguably the best Spa in the North West where our team and customers are treated with equal respect and care.
Our Spa Assistants generally have a customer service background and good sense of humour.
As a Spa Assistant you will ensure that all our guests have a fantastic experience within the spa and are welcomed and looked after during their stay. A typical day for you would include serving drinks from our outside bar, while enjoying the breath taking views, talking to customer and helping them to find their way around the spa as well as keeping cleanliness of the spa to the highest standards.
We are offering a full time opportunity (possible part time for the right candidate). The working patterns are 10 hour shifts, 6AM -4:30PM or 10:30-9PM.
Our team is motivated and put incredible energy into providing an exceptional customer service. In reward for your hard work, you will be able to access amazing benefit package detailed below and be a part of a team who cares for each other.
Our company benefits include:
- Monthly service charge/tips amounting to £100+ (based on full time)
- 50% Discount off food and beverage in English Lakes restaurants and bars
- 50 % Discount off Spa Treatments and Watersports Activities
- Complimentary Health Club membership for you and your family
- Additional holiday day for each year of service up to a maximum of 5 days
- Complimentary bed and breakfast stay for two people to celebrate your employment anniversary every year
- English Lakes gift vouchers, Spa vouchers and awards lunch presentation for each year of service
- Access to Personal Development Fund
- After 11 weeks you will receive a complimentary Bed and Breakfast stay for you and a guest
- Exclusive Flash Accommodation Sales - solely for team members, their family and close friends
Responsibilities for Spa Assistant
- Understand and promote all the internal and external facilities/services/products within the Spa.
- You will be meeting and greeting guests to ensure they receive a warm welcome, when entering the Spa, so you must be personable, presentable and professional.
- You will manage our Spa guest's journey, showing them how to get the best from our superb experiences and ensuring that all their needs are met during their special day with us.
- Throughout the day you will be looking after our Thermal areas, ensuring that they look welcoming and pristine for all our guest's to enjoy.
- Complete and record daily tasks as defined within the departmental processes.
Requirements for Spa Assistant
- We want you to be chatty, personable and professional.
- Friendly, courteous and helpful, with excellent communication skills.
- Motivated to go the extra mile for guests and colleagues.
- Excellent personal appearance and hygiene standards.
- A great team player.
We look forward to hearing from you!
Note: All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process.
‘’English Lakes Hotels Resorts & Venues is an equal opportunity employer. We’re committed to creating an inclusive environment for all candidates.
If you require any reasonable adjustments to support you through the application or upon successful selection for our interview process, please let us know. We’re happy to accommodate your needs to ensure a fair and accessible experience.’’
Job Types: Full-time, Permanent
Pay: £13.01 per hour
Benefits:
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking
- Referral programme
Ability to commute/relocate:
- Windermere LA23 1LP: reliably commute or plan to relocate before starting work (required)
Work Location: In person
