Insight appointments Work, Jobs (with Salaries)

Operations and service administrator
Health Is One —Glasgow
- £24,420 - £31,000 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Employee assistance programme
- Employee discount
Quick apply
1d
Sector Manager / Events and Sector Manager
Department for Business and Trade —Scotland
- £35,367 - £37,497 a year
- Part-time
- Presentation skills
- Organisational skills
- IT
Cluster Facilitator
Galvia Digital —Belfast
- Temporary
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Project management
- Free parking
- Paid training
Quick apply
2d
Head of Customer Experience
Curriculum Solutions —London
- £150 - £180 a day
- Part-time
- Remote
- CRM software
- Management
- English
- Work from home
Quick apply
Internal Communications Manager
SOAS University of London —London
- £51,902.57 - £61,048.57 a year
- Full-time
- Annual leave
- Employee assistance programme
Customer Experience Manager
British Council —Belfast
- £30,839 a year
- Customer service
- Continuous improvement
- No degree
People Operations Generalist
Splendid Hospitality Group —Watford
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Hospitality
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Employee discount
Learning from Experience Manager
Nuclear Restoration Services —Dounreay
- £46,267 - £79,434 a year
- Full-time
- Analysis skills
- Continuous improvement
- Driving
- Relocation assistance
- Annual leave
5d
Threat Senior Officer
National Crime Agency —Belfast
- £3,375 - £45,326 a year
- Part-time
- Hybrid work
- Data analysis skills
- Presentation skills
- In-person
- Annual leave
9d
Quality Control Representative
Flatpay —London
- CRM software
- Customer service
- English
Quick apply
1d
Research Assistant
University College London —London
- £39,148 - £41,833 a year
- Full-time
- Hybrid work
- Data analysis skills
- Bachelor's degree
- Organisational skills
- Annual leave
- Employee assistance programme
8d
Head of Strategic Growth Policy - Scotland
Department for Business and Trade —Scotland
- £57,511 - £64,708 a year
- Part-time
- Presentation skills
- Communication skills
Business Support Advisor
Cameron Frazer —Shrewsbury
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Quick apply
Senior Sector Manager
Department for Business and Trade —Scotland
- £42,391 - £46,465 a year
- Part-time
- Presentation skills
- IT
- Communication skills
Sustainability Capability Manager
UKGBC Limited —London
- £44,000 - £48,000 a year
- Full-time
- Microsoft Excel
- Computer literacy
- Microsoft Office
Insight Improvement Officer
Bristol City Council —Bristol
- £39,862 - £41,771 a year
- Full-time
- Hybrid work
- Data analysis skills
- No degree
- Annual leave
- Flexitime
9d
Business Development Consultant - Glasgow
WorkNest People —Glasgow
- £30,000 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- Microsoft Office
General Manager
Holon Glasgow —Glasgow
- £36,000 - £40,000 a year
- Full-time
- In-person
- Leadership
- Marketing
- Store discount
- Health & wellbeing programme
Quick apply
6d
Finance Graduate
Prestwick Aerosystems Limited —Prestwick
- Full-time
- Microsoft Excel
- Data analysis skills
- Travel
- Free parking
- Annual leave
8d
Senior Analyst - Senior Compliance and Intelligence Analyst
OFGEM —Glasgow
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Analysis skills
- Annual leave
- Flexible schedule
8d

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Operations and service administrator

Health Is One -
Glasgow

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Job details

Permanent | Part-time | Full-time
£24,420 - £31,000 a year
1 day ago

Benefits

Company pension
Employee assistance programme
Employee discount
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Administrative experience
Organisational skills
Medical terminology

Full job description

Job Description:

About us

Health Is One is an organisation dedicated to improving mental health, emotional wellbeing, and psychological resilience. Our purpose is to make a meaningful and lasting difference to people’s mental health, ensuring individuals and communities have access to support that genuinely helps them thrive.

Guided by this mission, we are committed to delivering trusted, evidence-based, and holistic mental health and wellbeing services. We empower people to feel better, function better, and live well—while fostering environments where wellbeing is prioritised and protected.

Job title: Operations & Service Administrator

Job Purpose

To provide administrative skills and knowledge and to coordinate administration functions. They will act as a point of contact for specific services within this organisation

Key Responsibilities

Work collaboratively and strategically with Directors and Service Managers.
Set up systems that support new contracts and delivery, in collaboration with Service Managers and Directors.
Model a collaborative way of working that is supportive, honest, reliable, available and
Respond to all incoming calls politely and helpfully, ensuring every call is registered and that data protection protocols are observed.
Use Health Is One systems to receive, register, record, manage and allocate new referrals across all parts of the service.
Competently operate the administration systems for the Services
Manage service diaries across a range of contracts — making, cancelling and rescheduling appointments — and liaise with counsellors, staff and students to keep diaries up to date.
Liaise with service users by telephone and text to manage appointments.
Complete and submit discharge forms where required under the terms of a contract (e.g. NHS).
Conduct initial discovery calls to assess client needs and determine appropriate support pathways, maintaining accurate records of outcomes and follow-up actions, and aligning these insights with service teams to provide tailored support.
Prepare information for invoicing, following the guidance of the Finance Director.
Ensure all data required for service reports and internal analysis is captured accurately and on time.
Coordinate and prepare data for quarterly and annual reports in collaboration with managers and Directors.
Prepare and complete forms and attend review meetings as organised by the manager.
Work in collaborative partnership with Directors, the Client Support Team, the Operations Manager, the Counselling and Therapy Teams and other managers.
Build positive relationships with external agencies and their personnel.
Promote psychological wellbeing and the supportive services of Health Is One to adults in schools, workplaces and the community — including Educational Psychologists, parents, CAMHS, the NHS, HR and Occupational Health teams, and manager groups.
Liaise with and respond to queries from individuals, parents, teachers and local authority staff regarding the support provided to clients.
Attend manager meetings, team meetings, in-house CPD events and all in-house policy update sessions as requested.
Inform the Operations Manager of any difficulties with the organisation's office systems.
Accept reasonable requests to take on additional responsibilities in response to unforeseen events and to support the Directors.

Essential

Highly organised, with excellent attention to detail.
Confident communicating with a wide range of stakeholders.
Comfortable managing multiple priorities in a fast-paced environment.
Compassionate, professional and committed to high-quality service delivery.
Skilled in maintaining accurate records and coordinating complex schedules.
Able to work both collaboratively and independently.

Desirable

Experience in Health Care, education or support services (beneficial but not essential).

Terms & Conditions

Why work for us

Our culture is built on trust, integrity, respect, and excellence. Our staff receive free counselling, additional supervision, regular 1:1s, and are part of a connected, supportive community committed to personal and professional growth.

Benefits

Free counselling service
Supervision
Access to EAP
Access to GP appointments through our employee benefit platform
Discounts on high street vouchers
Company pension
On-site parking
Sick pay

Schedule:

Monday to Friday

Job Type: Full and part time roles available
Work Location: Uddingston

Pay: £24,420.00-£31,000.00 per year

Benefits:

On-site parking

Work Location: Hybrid remote in Glasgow G71 5PH

Quick apply

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