jobs stafford council Work, Jobs (with Salaries)

Customer Service Advisor
Staffordshire County Council —Stafford
- £27,254 - £30,024 a year
- Monday to Friday
- IT
- Communication skills
- Work from home
11h
Head of Change and Digital
Staffordshire County Council —Stafford
- £82,799 - £88,850 a year
- No degree
- Leadership
- Negotiation
14d
Youth Justice Practitioner
Staffordshire County Council —Lichfield
- £30,024 - £33,699 a year
- Full-time
- IT
14d
Trading Standards Officer
Staffordshire County Council —Stafford
- £45,091 - £49,282 a year
- Travel
7d
Leisure Policy and Implementation Officer (DPP204)
STAFFORD BOROUGH COUNCIL —Stafford
- £35,412 - £39,152 a year
- Part-time
- Hybrid work
- No degree
- Free parking
- Annual leave
Quick apply
12d
Head of Estates (Cavendish Education Trust)
East Sussex County Council —Eastbourne
- £40,109 - £42,899 a year
- Full-time
- School
5d
Children's Residential Worker
Staffordshire County Council —Stafford
- £30,024 - £33,699 a year
- Weekend availability
- School
12d
Social Worker
Staffordshire County Council —Stafford
- £39,152 - £44,075 a year
- Microsoft Outlook
1d
Family Practitioner Children's Disability
Staffordshire County Council —Stafford
- £30,024 - £33,699 a year
- Weekend availability
- Childcare
- Working with children
- School
8d
Clerk to Local Governing Boards (Cavendish Education Trust)
East Sussex County Council —Eastbourne
- £28,720 - £29,398 a year
- IT
- Communication skills
- School
Key Stage 2 Teacher (Cavendish Education Trust - Stafford Junior School)
East Sussex County Council —Eastbourne
- £32,916 - £51,048 a year
- Full-time
- Public speaking
- Communication skills
- School
12d
Speech and Language School Assistant (SALSA)
Southampton City Council —Southampton
- £20,067 - £31,022 a year
- Part-time
- Administrative experience
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Lawyer Childcare
Staffordshire County Council —Stafford
- £45,091 - £49,282 a year
8d
Forest School Leader/HLTA
Southampton City Council —Southampton
- £27,560 - £31,257 a year
- Full-time
- Childcare
- School
- Employee assistance programme
- Employee discount
Senior Definitive Map and Spatial Information Officer
Staffordshire County Council —Stafford
- £39,152 - £44,075 a year
- No weekends
- Hybrid work
14d
Democratic and Corporate Services Manager (LAE008)
STAFFORD BOROUGH COUNCIL —Stafford
- £57,121 - £60,295 a year
- Full-time
- Hybrid work
- Free parking
- Annual leave
Quick apply
12d
Primary Teacher (Cavendish Education Trust - Stafford Junior School)
East Sussex County Council —Eastbourne
- £19,749 - £51,048 a year
- Full-time
- Public speaking
- English
- Communication skills
12d
Pharmacy Technician
PPG Health In Justice —Stafford
- £29,264 - £33,510 a year
- Weekend availability
- Communication skills
- Employee discount
Senior Social Worker
Staffordshire County Council —Stafford
- £45,091 - £49,282 a year
- Hybrid work
- Work from home
7h
Higher Level Teaching Assistant - Salterhebble J & I School
Calderdale Council —Halifax
- £19,891 a year
- Call to connect
- Childcare
- Working with children
- Classroom experience

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Customer Service Advisor

Staffordshire County Council -
Stafford

Apply Now

Job details

£27,254 - £30,024 a year
11 hours ago

Benefits

Work from home

Qualifications

IT
Communication skills

Full job description

Job Introduction

Do you thrive on delivering excellent customer service and making a real difference every day?

Do you enjoy injecting your excellent interpersonal skills to build relationships with customers to provide the service they deserve?

Then read on to learn more about our exciting role on offer!

You will join our vibrant, welcoming and supportive Contact Centre within the Customer Service team who are proud of the high level of service we provide for our customers.

We are a people business – excellent customer insight and experience needs to be at the heart of everything we do. Customers today have high expectations; their experience of using council services should not be second rate.

We aim to meet customer needs by giving consistent information, advice and support at their convenience.

Our customer model is built on the following principles:
A service that offers ease of access and intuitive navigation
Consistent and high-quality contact management
A service driven by customer insight and demand analysis
A service that is delivered through appropriate delivery channels
A service which has resilience and scale
A service that is efficiently delivered

The hours for this role are: 9:00am - 5:00pm Monday to Friday.

Main Responsibilities

As the first point of contact for our customers, you will use your excellent communication skills and professional and friendly manner to support customers with queries or complaints.

You will also be:

taking a high number of calls per day, assisting members of the public in a range of services which will predominantly Adult Social Care and Adult Safeguarding, also including General Enquiries and Registration Services.
required to listen, probe and investigate enquiries to determine the underlying needs of the customer, escalating queries where necessary.
required to work using your own initiative and judgement as well as work effectively as part of a team.
developing and maintaining a strong level of knowledge regarding processes and policies.

The Ideal Candidate

This role is primarily office‑based, with the option to work from home once performance and quality targets are consistently achieved.

For this role it is essential that you:

have experience of working in a Contact Centre environment
be currently working in or have recently worked in a busy Contact Centre, taking a large number of calls

And ideally we are looking for you to,

be passionate about delivering the best customer service possible
be able to use own judgement to resolve queries and complaints quickly and effectively
have excellent listening skills and an empathetic approach when addressing issues or complaints
be self motivated and able to work under pressure
be able to contribute new ideas to help deliver personal and team performance

Successful candidates will be supported to develop in this role through a week’s comprehensive training in our Stafford office as well as continuous support and development to enable you to reach your full potential.

“We’re happy to talk flexible working”

For an informal chat about this role please email Charlotte Pinks, Team Leader - [email protected]

Interviews to be held: Thursday 25th June 2026 (in person)

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role. Please note: The minimum essential criteria in the ideal candidate section detailed above will be used if you are applying under one of our Interview Guarantee Schemes, detailed below.

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

Apply Now

Refine Your Search

jobs stafford council jobs

Customer Service Advisor

Head of Change and Digital

Youth Justice Practitioner

Trading Standards Officer

Leisure Policy and Implementation Officer (DPP204)

Head of Estates (Cavendish Education Trust)

Children's Residential Worker

Social Worker

Family Practitioner Children's Disability

Clerk to Local Governing Boards (Cavendish Education Trust)

Key Stage 2 Teacher (Cavendish Education Trust - Stafford Junior School)

Speech and Language School Assistant (SALSA)

Lawyer Childcare

Forest School Leader/HLTA

Senior Definitive Map and Spatial Information Officer

Democratic and Corporate Services Manager (LAE008)

Primary Teacher (Cavendish Education Trust - Stafford Junior School)

Pharmacy Technician

Senior Social Worker

Higher Level Teaching Assistant - Salterhebble J & I School

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