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Job Title: People Process Optimisation & Enablement Specialist
Location: Remote, UK
About the role
We are looking for a People Process Optimisation & Enablement Specialist to join BSI’s People team.
This role will play a key part in shaping how People services are delivered across a complex, global organisation. Working closely with People Operations, HR Centres of Excellence, and HRIS/IT teams, you will lead the review, redesign, and optimisation of end-to-end People processes to improve efficiency, simplify ways of working, and strengthen accountability across the People function.
You will help translate operational and business requirements into scalable, compliant, and system-enabled solutions, balancing global consistency with local regulatory needs. The role combines process improvement, stakeholder engagement, operational design, and change enablement to help create a more effective and employee-centric People operating model.
This is an excellent opportunity for someone with strong HR operations or HR transformation experience who enjoys improving processes, influencing stakeholders, and driving sustainable operational change.
Key Responsibilities
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Evaluate existing People processes to identify inefficiencies, operational risks, and opportunities for simplification, standardisation, and automation.
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Lead the redesign and optimisation of end-to-end People processes across the employee lifecycle.
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Partner with HRIS and IT teams to translate business requirements into scalable system-enabled solutions.
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Support the reduction of manual processes and improve operational efficiency through automation and improved workflows.
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Create and maintain clear process documentation, guidance materials, governance frameworks, and operating procedures.
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Drive adoption of new or improved processes through stakeholder engagement, communications, training, and change management activities.
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Collaborate across People Operations, HR Centres of Excellence, and business stakeholders to ensure processes support operational delivery and employee experience goals.
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Establish clear process ownership, accountability, and escalation pathways across the People operating model.
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Use service metrics, operational data, and employee feedback to identify improvement opportunities and measure process effectiveness.
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Support continuous improvement initiatives that strengthen service delivery, compliance, and operational scalability across the People function.
What we’re looking for
Essential
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5+ years of experience within HR operations, People process optimisation, HR transformation, or HR enablement roles.
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Experience leading end-to-end process redesign or operational improvement initiatives across HR functional areas.
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Strong understanding of HR operating models, including shared services, Centres of Excellence, and regional delivery structures.
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Experience partnering with HRIS or Digital teams to implement system-enabled process improvements (Workday or similar platforms preferred).
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Strong stakeholder management and influencing skills within complex, matrix organisations.
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Experience balancing global standardisation with local legal and operational requirements.
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Analytical and data-driven mindset with experience using metrics and feedback to improve operational performance.
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Excellent communication skills with the ability to create clear documentation and present recommendations effectively.
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Comfortable working in a fast-paced and evolving environment.
Highly desirable
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Experience supporting HR transformation or operating model change programmes.
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Knowledge of process improvement methodologies such as Lean or Six Sigma.
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Project management or continuous improvement certifications.
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Experience working within global organisations undergoing technology or process transformation.
BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, and ongoing training and development.
Do you believe the world deserves excellence?
We are proud to be the business improvement company helping organisations become more sustainable and resilient — inspiring trust in their products, systems, services, and the world we live in.
Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner to 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services — including innovative software solutions and cybersecurity expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT, and beyond. Incorporated by Royal Charter, we’re truly impartial, and home to the ultimate mark of trust: the Kitemark.
Through our unique combination of consulting, training, assurance, and regulatory services, we bring solid and broad knowledge to every company.
If you want to contribute to this inspiring challenge, bring your open and enthusiastic mindset to our dynamic team — apply now and become part of the BSI family!
D&I Policy
BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization — all while having fun doing great work. BSI is a community where everyone can thrive.
If you require any reasonable accommodations to be made on account of a disability or impairment throughout our recruiting process, please inform your Talent Acquisition Partner.
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About Us
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
