Liaison Work, Jobs (with Salaries)

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Freedom to Speak Up Guardian
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Customer Liaison Officer
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Recovery Worker - Hospital Liaison
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Welfare Rights Officer

West of Scotland Housing Association
Glasgow

Quick apply

Job details

Part-time
£42,707 - £46,895 a year
10 days ago

Benefits

Tech scheme

Full job description

West of Scotland Housing Association/Willowacre Trust is a great place to work, we have a very friendly, open atmosphere and the staff are all brilliant and have the customers best interests at heart in everything they do. We have a great variety of staff benefits including Tech scheme and great health and wellbeing opportunities including therapy sessions.

About the Role

Reporting to our Income Max Team Leader, you will play a key role in ensuring tenants receive an excellent service maximising benefit and income for tenants/owners of Rutherglen & Cambuslang HA using methods compatible with our values of Respect, Inclusive, Integrity, Improvement & Support

Main Responsibilities

Provide benefit advice and support to tenants/owners to ensure they receive all the benefits they are entitled to, checking accuracy of claims
Liaise with other agencies to ensure the tenants/owners have access to services and advice that we are unable to provide directly e.g. tribunal representation
Carry out benefit checks / provide entitlement advice through home visits, appointments and telephone enquiries and using a range of methods (social media, text, emails and phone calls out with office normal hours) to establish and maintain contact with tenants.
Maintain records on case management system.
Effective liaison with external agencies, e.g., Social Work Department, Housing Benefit Offices, DWP etc.
Assist in the delivery of welfare rights campaign material aimed at maximising incomes and minimising the risk of rent arrears/debt
Complete claim forms/online claims and benefit renewal forms and undertake follow up work up to verification level as required
from Assist in the development and application of the Association’s policies and procedures to Assist in the development and application of policies and procedures
Attend relevant stakeholder groups, forum meetings, consultations, and sector specific events
Liaise with a range of other staff across the Organisation to establish contact with customers
Assist in publicising welfare rights information at all appropriate venues, publications and Newsletters etc.
Collate and provide relevant performance management data for inclusion in performance reports
Provide basic debt and budgeting advice to tenants/owners
Ensure own continuous development and knowledge is up to date in line with sector related developments
Assist in the development and application of the Association’s policies and procedures
Deliver services internally/externally in line with the Association’s values
Ensure procedures are followed with regards to Peoplesafe Lone Working
Assist in developing continuous quality Improvement to the service, ensuring the service reflects the needs of a diverse customer group.
Carry out any other reasonable tasks that may be requested by line manager.

The list above is typical of the level of duties which the post holder is expected to perform or be responsible for. It is not necessarily exhaustive and other duties of a similar type and level may be expected from time to time as deemed appropriate.

Interested in applying? Please complete our online application form as we are not accepting CV’s.

https://westscot.co.uk/job/job_details/181/

Closing Date is Monday 15th June 2026 @ 23.55

Interviews will be held on Wednesday 24th June and Thursday 25th June 2026 at our head office 40 Barrowfield Drive G40 3QH

Pay: £42,707.00-£46,895.00 per year

Work Location: In person

Quick apply

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liaison jobs

Welfare Rights Officer

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