Reach support Work, Jobs (with Salaries)

Customer Support Specialist
Perlego —London
- £30,000 a year
- Full-time
- Hybrid work
- English
- Annual leave
Quick apply
3d
Customer Success and Support Lead
H2 Cognitive Designs Ltd —London
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Python
Quick apply
1h
Complaints & Information Officer
Hackney Borough Council —Hackney
- £49,155 - £51,228 a year
- Full-time
5d
Macmillan Information and Support Assistant
Wirral University Teaching Hospital NHS Foundation Trust —Upton
- £28,392 - £31,157 a year
- Part-time
- Organisational skills
- Communication skills
9d
CUSTOMER SUPPORT SPECIALIST
Sigma Consulting Group —London
- £30,000 a month
- Full-time
- Hybrid work
- Communication skills
Quick apply
Warehouse Operative
NEXT —South Ockendon
- £12.99 - £15.89 an hour
- Full-time
- Heavy lifting
- Warehouse experience
- Communication skills
- Free parking
- Employee discount
Quick apply
Payroll Officer
Via Community Ltd —Remote
- £19,694.42 - £32,824.04 a year
- Part-time
- Remote
- Microsoft Office
- Organisational skills
3d
Archive Collections Care Trainee
Historic Environment Scotland —Edinburgh
- From £27,740 a year
- Full-time
- Microsoft Excel
- English
- Microsoft Office
- Annual leave
- Flexible schedule
12d
Student Support Officer
North Yorkshire Council —Nunthorpe
- £29,064 - £31,537 a year
- Full-time
- Travel
- No travel
12d
Operations Support Assistant
Veolia ES Shropshire Limited —Shrewsbury
- Up to £28,000 a year
- Monday to Friday
- Driving
- Communication skills
- Annual leave
- Employee discount
Quick apply
3d
Support Worker
Achieve together —London
- £12.80 - £12.90 an hour
- Part-time
- Employee discount
Quick apply
Assembly Build Line Support
BAE Systems —Samlesbury
- From £44,907 a year
- Microsoft Office
- Assembly
13d
Digital Learning and IT Support Officer
Northchild Education (UK) Ltd —London
- £37,000 - £43,000 a year
- Weekend availability
- Customer service
- Microsoft Office
- University
Quick apply
13d
Warehouse Associate - Part Time
Deliveroo —London
- £14.40 an hour
- Full-time
- Hospitality
- Leadership
- Communication skills
Clinical Support Worker
Wirral University Teaching Hospital NHS Foundation Trust —Upton
- £25,760 - £27,476 a year
- Full-time
11d
Customer Service Advisor - Energy (Leicester)
Octopus Energy Group —Leicester
- From £26,300 a year
- Full-time
Quick apply
6d
Operations Support
JD.COM INTERNATIONAL UK LTD —Milton Keynes
- Bilingual
- Microsoft Excel
- English
Quick apply
Customer Support Associate - End of Tenancy (hybrid)
flatfair —London
- Up to £27,000 a year
- Hybrid work
- Communication skills
- Annual leave
Assertive Outreach Support Worker
Central and North West London NHS Foundation Trust —London
- £33,262 - £36,027 a year
- Full-time
3d
Assistant Student Support Officer
Durham University —Durham
- £27,319 - £30,378 a year
- Weekend availability
- Microsoft Access
- English
- University
- Annual leave
- Employee assistance programme
10d

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Customer Support Specialist

Perlego -
London

Quick apply

Job details

Full-time
£30,000 a year
3 days ago

Benefits

Cycle to work scheme
Annual leave
Sabbatical

Qualifications

Jira
English
Customer support
Help desk

Full job description

About Perlego

Perlego is a digital learning platform on a mission to make education accessible and affordable. We give students and lifelong learners unlimited access to hundreds of thousands of academic and professional books through a single subscription. Our Customer Experience team is at the heart of that mission, ensuring every learner who reaches out receives fast, empathetic, and knowledgeable support.

About the Role

We’re looking for a Customer Support Specialist to join our small CX team as the frontline anchor for customer interactions. This is a hands-on role: you’ll be the first voice our customers hear and the person who keeps day-to-day operations running smoothly.

You’ll work 40 hours a week with a mandatory core window of 2:00–6:00 pm GMT, Monday to Friday. We are open to agreeing alternative hours with the successful candidate, as long as those core hours are covered.

What You’ll Do:

Customer Inbox

Respond to the majority of new customer enquiries via chat and email, delivering fast, friendly, and accurate support
Flag emerging trends, edge cases, and potential escalations to the wider CX team
Help maintain first-response-time targets: under 30 minutes for chat and under 12 hours for email

Technical Issue Validation

Identify, validate, and document technical issues reported by customers
Log confirmed bugs with clear reproduction steps and pass them to the product and engineering team
Track and report on tech issue volume and resolution status

Billing & Account Operations

Action change-billing-cycle requests and report on volume and turnaround time
Process customer invoice and receipt requests efficiently, reporting on volume

Review Responses

Respond to customer reviews across Trustpilot, Google Play, and the Apple App Store
Represent the Perlego brand voice with empathy, professionalism, and a genuine desire to resolve issues

Team Contributions

Support spam inbox management by actioning spam queue items
Peer-review Help Centre articles before publication to ensure accuracy and clarity
Contribute to and maintain the CX Playbook, owning pages aligned to your areas of expertise
Contribute to Team discussions and workshops

Why This Role Works for You

Hybrid working, 1 required in office day per week
A supportive team of three that values sustainable pace, cross-training, and open communication about workload
Real responsibility from day one — this is not a box-ticking role; you’ll be the primary voice of Perlego for thousands of learners
Clear KPIs so you always know what success looks like and can manage your time accordingly
Growth opportunities in customer experience, operations, and education technology

Requirements

Essential

Previous experience in a customer support, help desk, or similar frontline role
Excellent written English with a warm, clear communication style
Strong attention to detail and the ability to follow documented processes accurately
Comfort working with technology — you can pick up new tools quickly and troubleshoot basic technical queries
A methodical, organised approach to managing multiple tasks and priorities
Empathy and patience when dealing with frustrated or confused customers
Reliable availability during core hours (2–6 pm GMT, Monday–Friday)

Desirable

Familiarity with support platforms such as Intercom, JIRA
Experience responding to public reviews on Trustpilot or app stores
Interest in education technology, digital learning, library science, or the publishing industry
Experience working in a small, fast-paced team where everyone wears multiple hats

Benefits

✨ Compensation

The salary available for this role is £30,000

Flexible

We operate a flexible hybrid working environment, we like to see you in the office twice a week.

L&D Budget

We value continuous learning and you will have a personal L&D budget for online courses, subscriptions, or books not on Perlego.

Learning Time

All employees have dedicated Learning Time to focus on new skills, projects, or interests outside their day-to-day role, including Hackathons.

Work-Life Balance

22 days annual leave + 1 additional day per year of service

❄️ Office Reset

The days between Boxing Day and New Year off, additional to annual leave.

Flexi Bank Holidays

Flexibility to swap local bank holidays for religious or cultural days.

Work from overseas

Flexible short-period remote working overseas, as long as you remain a UK tax resident.

Sabbatical

1-month unpaid sabbatical after 3 years; 1-month paid sabbatical after 5 years.

Personal Days

1 additional day per year for life events.

Health & Wellbeing

Private medical, optical and dental insurance via Vitality.

Cycle to Work Scheme

Social

Regular social events and activities for everyone.

Family time

Competitive matched parental leave and phased return to work.

Workplace Nursery Benefit

Quick apply

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Operations Support

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