Remedy systems Work, Jobs (with Salaries)

Service Management Desk - London, UK - Fulltime
Capgemini Sogeti —London
- Windows
- Microsoft Office
- AWS
4h
IT Helpdesk (Entry Level)
SHINHAN BANK LONDON BRANCH —London
- Full-time
- Microsoft Excel
- Software troubleshooting
- Customer service
Quick apply
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Divorce Specialist
amicable —London
- Up to £35,000 a year
- Remote
- Sales
- Customer service
- English
- Employee assistance programme
- Flexible schedule
Link Worker- Redress Support Service
Penumbra —Glasgow
- £14.39 - £15.81 an hour
- Full-time
- Hybrid work
14d
Desktop Support Engineer
Glo-networks Ltd —Derby
- £25,000 - £35,000 a year
- Full-time
- Remote
- Work from home
Quick apply
14d
Junior IT Support Technician
Code X London —London
- £25,500 - £32,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Windows
- Microsoft Office
- Gym membership
- Life insurance
Quick apply
3d
Senior Technical Support Analyst
Perceptive —Nottingham
- Full-time
- Customer service
- English
- SQL
Cyber Security Specialist
AIRBUS Defence and Space Limited —Newport
- Full-time
- Hybrid work
- DevOps
- Travel
- IT
- Free parking
- Employee assistance programme
Service Management Desk - London, UK - Fulltime
Capgemini —London
- Windows
- Microsoft Office
- AWS
5h
IT Support Technician
Emporium Leisure Group Limited —Newcastle upon Tyne
- £24,420.00 - £47,130.85 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Store discount
- Employee discount
Quick apply
IT Support Technician
Howes Percival —Northampton
- Customer service
- English
- Microsoft Office
- Employee discount
10h
Accounts Receivable Analyst 1 (12 month Fixed Term Contract)
TP ICAP —Belfast
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Technical Support Engineer
CNMBPOU Technologies —Southport
- £25,420.00 - £53,059.61 a year
- Part-time
- Software troubleshooting
- Windows
- Microsoft Office
Quick apply
1d
Fee Sharing Solicitors, Consultants & Paralegals
Kulachi Solicitors —Croydon
- Full-time
- Hybrid work
- Profit sharing
- Flexitime
Quick apply
Customer Relations Agent (Temp)
Loganair Limited —Paisley
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Employee discount
Quick apply
Senior Support Analyst
SeadOak —Birmingham
- £26,000 - £30,300 a year
- Weekend availability
- Hybrid work
- Microsoft Outlook
- Software troubleshooting
- Windows
- Free parking
- Profit sharing
Quick apply
4d
Client Development Co-ordinator
Charles Russell Speechlys —London
- Full-time
- Hybrid work
- Administrative experience
- Business development
- Analysis skills
6d
Consultant family solicitor expert in financial remedy case
AA Grewal and Aggarwal Solicitors —Leicester
- From £50 an hour
- Hybrid work
- Bachelor's degree
- Organisational skills
- IT
Quick apply
Senior IT Support Technician
EWSI services Ltd —Reading
- £31,000.00 - £39,745.42 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
Community Safety Officer - 6 month fixed term contract
gentoo —Sunderland
- £37,707 a year
- Full-time
- Hybrid work
- Customer service
- Driving
- Organisational skills
- Annual leave
5d

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Service Management Desk - London, UK - Fulltime

Capgemini Sogeti -
London

Apply Now

Job details

Permanent
4 hours ago

Qualifications

Jira
Incident management
BMC Remedy
Windows
Microsoft Office
AWS
Analysis skills
ITIL
Computer networking
ServiceNow
IT
Communication skills
Active Directory

Full job description

About the Job you are considering:

Join Capgemini’s Cloud & Custom Applications (C&CA) practice, where we Consult with Purpose, Continuously Evolve, and Architect Tomorrow. We are seeking a highly skilled and experienced Service Management Desk Professional to drive service excellence, ensure seamless IT support operations, and deliver exceptional customer experiences across enterprise environments.

Hybrid working:

The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your Role:

Act as the primary point of contact for IT related incidents and service requests
Log categorize prioritize and track tickets through to resolution
Provide Level 1Level 15 support for applications infrastructure and end-user computing issues
Troubleshoot hardware software network and access related issues
Escalate complex incidents to appropriate resolver groups and monitor progress
Ensure all incidents and requests are handled in accordance with ITIL processes and agreed SLAs
Communicate effectively with users regarding ticket status resolutions and workarounds
Perform incident trend analysis and identify recurring issues for problem management
Maintain accurate documentation of incidents resolutions and knowledge articles
Support major incident management activities and business critical issues when required

Your Skills:

Strong understanding of IT Service Management ITSM concepts and ITIL processes
Experience with ticketing tools such as ServiceNow Remedy JIRA or BMC Helix
Knowledge of Windows operating systems Microsoft Office 365 Active Directory and basic networking concepts
Excellent troubleshooting and analytical skills
Strong verbal and written communication abilities
Customer focused mindset with excellent stakeholder management skills

We are a Disability Confident Employer:

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

Declare they have a disability, and
Meet the minimum essential criteria for the role.

Make It Real (what does it mean for you):

You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

Why you should consider Capgemini:

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini:

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.

Make it real | www.capgemini.com

Apply Now

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