Solutions engineer Work, Jobs (with Salaries)

Senior 2nd Line / 3rd Line Engineer (Remote – South Africa)
Prodigy IT Solutions —Remote
- Full-time
- Remote
- Azure
- Software troubleshooting
- Computer networking
Quick apply
5d
Senior Solutions Engineer | UK | Remote
Grafana Labs —Remote
- £111,500 - £134,000 a year
- Remote
- Sales
- Communication skills
- Annual leave
Customer Solutions Engineer
FORT Robotics —Wales
- Remote
- Schematics
- Engineering
- Programmable logic controllers
Quick apply
AI Solutions Engineer
V7 —London
- £105,000 - £125,000 a year
- Full-time
- APIs
- AI
- Python
Senior Solutions Engineer
Decagon —London
- £144,300 - £216,400 a year
- Full-time
- Sales
- AI
- Life insurance
Solutions Engineer, DACH
Mural —Remote
- Full-time
- Remote
- Sales
- English
- APIs
Solutions Engineer - DACH
Ashby —Edinburgh
- £130,000 - £198,688 a year
- Full-time
- Remote
- Sales
- English
Engineering Lead
Procode Technology Limited —Remote
- £75,000 a year
- Remote
- Continuous improvement
- Software development
- AI
- Annual leave
- Employee assistance programme
6d
Graduate Mechanical Engineer
Alvance British Aluminium —Fort William
- £33,280 a year
- Full-time
- Maintenance
- Bachelor's degree
- In-person
- Employee assistance programme
- Employee discount
Quick apply
12d
Project Solutions Engineer
Advania —Milton Keynes
- £35,000 - £40,000 a year
- Hybrid work
- Azure
- Windows
- Microsoft Office
Mechanical Project Engineer
Ball Corporation —Remote
- £47,250 - £78,750 a year
- Remote
- AutoCAD
- English
- Microsoft Office
Quick apply
Engineering Roles
Scott Pallets —Remote
- Full-time
- Remote
Quick apply
Urgent Requirement - Data Engineer / Scientist
ZAIO LIMITED —Reading
- £50,000 - £65,000 a year
- Full-time
- Hybrid work
- SQL
- Computer networking
- Software development
Quick apply
2d
Junior System Engineer
Isgus UK Limited —Swindon
- £25,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Microsoft Office
- Free parking
- Flexitime
Quick apply
Identity & Access (IAM) Engineer
GCHQ —London
- £44,142 a year
Quality Engineer
CDE Group —Cookstown
- Full-time
- Hybrid work
- Organisational skills
- Free parking
- Annual leave
Quick apply
Technical Solutions Engineer, UK
Partly —London
- Full-time
- Azure
- SQL
- AWS
- Gym membership
- Flexible schedule
SOC Analyst
CGI —Bridgend
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
Supportability Engineer
BAE Systems —Prestwick
- £48,098 a year
- Hybrid work
- Engineering
- No degree
12d
Manufacturing Engineer
Rolls-Royce —Washington
- Full-time
- Employee assistance programme
- Flexible schedule

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Senior 2nd Line / 3rd Line Engineer (Remote – South Africa)

Prodigy IT Solutions
Remote

Quick apply

Job details

Full-time
5 days ago

Qualifications

Microsoft Windows Server
Azure
Operating systems
Software troubleshooting
Technical support
DHCP
VoIP
IT support
Computer networking
DNS
SharePoint
Communication skills
Active Directory
VPN

Full job description

Prodigy IT Solutions is the outsourced IT department for small and medium-sized businesses. We are a customer service business that happens to do IT, with a huge emphasis on delivering the very best for our clients.

As an award-winning employer having won best place to work in our local area and been a finalist in recent years we know what it takes to build a working environment where people are genuinely valued. We invest in our teams, develop our people, and create careers, not just jobs.

Role Overview

We are looking for a senior 2nd Line Engineer, with a clear ambition for progression into 3rd line with service delivery responsibilities. This role will involve solving technical escalations from the 2nd line team, assisting with the operations of the helpdesk and ensuring that our service delivery standards are met. You will be working closely with our Managed Services Manager where you’ll learn the operational and technical standards that we have built our reputation on. Over time, the right candidate will take full ownership of these processes independently.

This is a role for someone who has a keen passion for technology, continual improvement, process and documentation. If you are looking for a career where you will be developed, challenged and progress to become a future leader, this role is for you!

Key ResponsibilitiesTechnical Support & Escalation

· 2nd line escalation point for the helpdesk team, resolving technical issues efficiently.

· Progression towards 3rd line capability through mentorship, hands on experience and independent learning.

· Take ownership of client issues from start to finish, ensuring amazing customer service and clear communication for the duration.

Service Delivery

· Supporting the Managed Services Manager in maintaining service delivery standards across our clients.

· Assist in management of the helpdesk queue, making sure SLA’s are met, tickets are resolved correctly etc.

· Assisting with routine checks within PSA.

· Covering 2nd line team during holidays or sickness.

· Covering Managed Services Manager during holidays or sickness.

· Assisting with onboarding new clients and managing transitions.

Documentation & Process

· Maintain and contribute to IT Glue Documentation with continual improvement in mind.

· Follow and assist with the development of internal processes.

· Log all work within ticketing system.

Technical RequirementsEssential Skills (non negotiable)

· Extensive 2nd line experience within an MSP environment (3+ Years).

· Microsoft 365 – Exchange, Teams, SharePoint, Licensing.

· Windows Server – Active Directory, Group Policy, DNS, DHCP.

· Networking fundamentals – VLAN, VPNs, firewall (Watchguard preferred).

· Basic Cyber Security principles.

Desirable Skills

· Experience with 3rd line escalations or a desire to develop towards this.

· EDR.

· Backup & disaster recovery.

· IT Glue or similar documentation platform.

· Azure Virtual Desktop (AVD).

· Conditional Access.

· VoIP.

What we’re looking for

Whilst the ideal candidate should come with technical experience, there’s also some additional traits that we really value:

· Passion for technology and solving problems – someone who genuinely loves working on complex issues, not to just understand the fix, but why it happened!

· High attention to detail – at this level, minimising mistakes is extremely important.

· Ownership – someone who can work independently and take charge of their tickets and clients.

· Excellent communication skills – written and verbal, technical and non technical. All are equally as important.

· Desire to learn – This role will include a significant amount of mentorship from our Managed Services Manager.

· Ability to thrive under pressure – Issues happen, it’s the nature of being an MSP. We’re looking for someone who thrives in this environment!

Career Progression

This role has been created with clear intentions; the successful candidate will be working towards developing into a Senior 3rd Line Engineer / Service Delivery with the expectation over time they will be capable of operating as the Managed Services Manager.

What You Get

Fully remote work from anywhere in South Africa
24 days holiday plus bank holidays
Microsoft training and certifications paid for
Soft skills training
Full home office setup laptop, monitors, keyboard and mouse
Monthly team check-ins and quarterly staff outings
A genuinely supportive team culture

Work Location: Remote

Quick apply

Refine Your Search

solutions engineer jobs

Senior 2nd Line / 3rd Line Engineer (Remote – South Africa)

Senior Solutions Engineer | UK | Remote

Customer Solutions Engineer

AI Solutions Engineer

Senior Solutions Engineer

Solutions Engineer, DACH

Solutions Engineer - DACH

Engineering Lead

Graduate Mechanical Engineer

Project Solutions Engineer

Mechanical Project Engineer

Engineering Roles

Urgent Requirement - Data Engineer / Scientist

Junior System Engineer

Identity & Access (IAM) Engineer

Quality Engineer

Technical Solutions Engineer, UK

SOC Analyst

Supportability Engineer

Manufacturing Engineer

I want to receive the latest job alerts for solutions engineer

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