Technical service representative Work, Jobs (with Salaries)

Technical Service Representative
Xerox —Royal Tunbridge Wells
- Full-time
- Schematics
- Customer service
- Travel
- Annual leave
Technical Service Representative
Solenis —Remote
- Full-time
- Remote
- Travel
- Communication skills
Client Service Representative
CSC (Corporation Service Company) —London
- Full-time
- Remote
- Bilingual
- Microsoft Word
- Microsoft Excel
Customer Service Technical Representative
Diligenta —Bristol
- Up to £29,571 a year
- Full-time
- Computer literacy
- Communication skills
- Employee assistance programme
Quick apply
3d
Principles Tester - Rail Signalling
JMD Railtech Ltd —York
- £110,000 - £130,000 a year
- Full-time
- Schematics
- Engineering
- System design
Quick apply
5d
Business Service Desk Agent, Deloitte Digital, T&T Solutions
Deloitte —Belfast
- Overtime
- Hybrid work
- Microsoft Outlook
- Customer service
- Communication skills
Advanced Aerospace Field Service Representative
Honeywell Aerospace —Basingstoke
- Full-time
- Hybrid work
- Military
- Engineering
- Bachelor's degree
- Work from home
Field Service Representative
Roche —London
- Travel
- Communication skills
5d
Technical Support Representative
Evolution Power Tools —Sheffield
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Microsoft Office
- Annual leave
- Employee discount
Quick apply
Second Line Support Analyst – RCJ & Judicial
HM Courts & Tribunal Service —London
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Technical Service Engineer Practitioner
Fujitsu —Belfast
- Full-time
- Hybrid work
- Linux
User Researcher
The Scottish Government —Glasgow
- Full-time
- Hybrid work
- Presentation skills
5d
Contact Center Service Supporter
Atos —London
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
4d
Technical Services Trainee
Fujitsu —Belfast
- Full-time
- Annual leave
- Employee discount
4d
Customer Representative (Technical Support)
Act! LLC —Newcastle upon Tyne
- £27,500 a year
- Monday to Friday
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
System Support Representative
E. L. Blake, Inc. —Lakenheath
- £70,000 - £120,000 a year
- Full-time
- IT
- In-person
- Life insurance
Quick apply
Service Desk Agent
Hillingdon Council —Uxbridge
- £38,256 - £39,276 a year
- Customer service
- Free parking
- Employee discount
5d
Business Analyst - 6 Month FTC
Nucleus Financial Group —Edinburgh
- Analysis skills
- Continuous improvement
- Organisational skills
- Annual leave
Functional Tester - Rail Signalling
JMD Railtech Ltd —York
- £70,000 - £100,000 a year
- Full-time
- Schematics
- Engineering
- System design
Quick apply
5d
Technical Officer
Sefton Council —London
- £37,280 - £40,777 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook

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Technical Service Representative

Xerox -
Royal Tunbridge Wells

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Job details

Full-time

Benefits

Annual leave

Qualifications

Driving Licence
Schematics
Customer service
Leadership
Mechanical knowledge
Time management

Full job description

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Business Area: Technical Services
Role Type: Field-Based
Location: Customer Sites / Assigned Territory
Travel Requirement: Daily travel to multiple customer locations
Company Vehicle: Provided

About the Role

Xerox is an industry leader, and our Technical Services division is growing rapidly. We are looking for a professional Technical Service Representative to support our customers across an assigned territory.

We are looking for engineers to work on production devices. In this field-based role, you will travel to multiple customer locations each day to provide technical support, repair services, maintenance, and customer guidance. You will be the primary Xerox contact for assigned equipment, helping ensure strong customer relationships, high service quality, and excellent customer satisfaction.

Key Responsibilities

Deliver outstanding service to Xerox customers across multiple daily site visits.
Manage service calls and resolve technical issues in line with customer Service Level Agreements.
Troubleshoot and repair devices using electromechanical knowledge and diagnostic tools.
Act as the primary customer contact for assigned equipment, including maintenance, production support, and supply inventory needs.
Keep customers informed on equipment status, service progress, and availability.
Engage additional Xerox support teams when required to resolve customer issues.
Deliver customer training on assigned products to improve end-user knowledge and equipment usage.
Manage daily travel, service schedules, and territory priorities effectively.
Maintain accurate service records and follow Xerox processes, safety standards, and customer requirements.

Skills and Qualifications

Electromechanical experience, including the ability to use a multi-meter to troubleshoot electrical circuits.
Ability to read and understand electrical schematics to support effective troubleshooting.
Experience in technical field roles such as electromechanical technician, HVAC technician, cable/internet technician, or similar is beneficial.
Experience with printers, copiers, or multifunction devices is advantageous.
Strong customer service skills and a professional approach.
Excellent time management, reliability, and ability to work independently in the field.
Valid driver’s license required.
Ability to travel daily between multiple customer locations within the assigned territory.
Comfortable working in an active role that includes lifting up to 50 pounds, walking, standing, squatting, bending, and driving.
Successful completion of a Motor Vehicle Record check as part of the technician background screening process.

Training and Support

Xerox provides comprehensive training delivered by certified instructors, as well as online and in-house learning. A strong foundation in electrical and mechanical knowledge will help you build confidence quickly and succeed in this role.

What Success Looks Like in the First 60 Days

Within the first 60 days, you will have:

Successfully completed new hire onboarding and technical training courses.
Developed a strong understanding of Xerox’s customer service culture.
Gained clarity on call load, territory expectations, and customer satisfaction goals.
Built a working knowledge of the equipment and inventory requirements for your territory.
Started completing service calls independently, accurately, and confidently.

What We Offer

Substantial growth opportunities and future career development.
Supportive and collaborative company culture.
25 days annual leave.
Associated service bonus.
Company vehicle.

Ideal Candidate

The ideal candidate is reliable, customer-focused, technically skilled, and comfortable working independently in a field-based role. You will enjoy solving technical problems, managing a busy daily schedule, and travelling between customer sites to deliver high-quality Xerox service.

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